Experience

Residence Inn

• Hospitality
• 700 & Above Employee

• General Manager

  • Apr 2019 - Present



Fairfield Inn & Suites by Marriott

• Hospitality
• 700 & Above Employee

• Director Of Operations

  • Jun 2017 - Mar 2019



Courtyard by Marriott

• Hospitality
• 700 & Above Employee

• Guest Care Manage

  • Jan 2007 - May 2017



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Director Of Group Sales

  • May 2006 - Jan 2007

• Director Of Services

  • Feb 2005 - Apr 2006

• Assistant Front Office Manager

  • Mar 2004 - Feb 2005



Hotel Marriott San Salvador

• At Your Service Supervisor

  • Sep 2002 - Mar 2004

  * Address guests' service needs in a professional, positive, and timely manner.* Assist other employees to ensure proper coverage and prompt guest service.* Speak to guests and co-workers using clear, appropriate and professional language.* Provide assistance to coworkers, ensuring they understand their tasks.* Coordinate tasks and work with other departments to ensure that the department runs efficiently.* Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.* Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.* Develop and maintain positive and productive working relationships with other employees and departments.* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.