Carlos Rodriguez

Media Services Specialist at Oakton Community College
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Contact Information
us****@****om
(386) 825-5501
Location
Arlington Heights, Illinois, United States, US
Languages
  • Spanish -

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Credentials

  • ITIL 4 Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Apr, 2022
    - Oct, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Feb, 2022
    - Oct, 2024

Experience

  • Oakton College
    • United States
    • Higher Education
    • 500 - 600 Employee
    • Media Services Specialist
      • 2013 - Present

      - Provide primary support for the digital media library system; act as the systemadministrator, create authorized digital copies of media, load content, formataccess points and create descriptor metadata.- Provide primary technical support for lecture capture, video conferencing, anddigital streaming production initiatives. Act as primary contact with D2L supportfor lecture capture issues. Oversee the lecture capture database of digital content.- Assist in the pedagogical integration of classroom technologies. Work directlywith faculty and staff to use the full range of classroom technology systems.Create training-guides, provide demonstrations, and present in-depth training inthe use of new and existing classroom technologies.- Provide additional technical support for college-wide data networks for digital andstreaming video, requiring knowledge of TCP/IP protocols. Manage, schedule andtroubleshoot live streams, web based streaming, and video content capture.- Oversee operations of digital signage and delivery systems throughout the College.Provide related support of IP Security camera systems.- Oversee asset management and database inventory systems including trackingequipment inventory, insuring proper equipment tagging, and disposal ofobsolete equipment. Create databases and design new inventory initiatives.- Respond to inquiries, problems and complaints from faculty, staff, students andothers regarding technology facilities, services and resources. Assist help desktelephone, evaluate all problems, provide direct solution or route call to theappropriate IT functional area. - Oversee documentation for Media Services resources and policies, includingcreating and updating classroom equipment instructions and general trainingmaterials. Maintain the Media Services web content information anddocumentation. Develop web page updates and related materials for businesspurposes. Show less

    • Call Center Specialist
      • Apr 2008 - Present

      - Obtained the highest number of inbound calls tn the Call Center at Oakton Community College while providing excellent customer service- Possess excellent communication, organization, and interpersonal skills required to facilitate communication and build relationships.- Highly able to work in a multi-ethnic and multi-cultural environment with faculty, staff, and students.- Provided superior customer friendly service for students.- Assisted several departments with students’ inquiries.- Researched required information using available resources.. Show less

    • Language Lab Assistant
      • Jan 2005 - Present

      - Monitor the language lab inventory and track the usage of language lab resources. - Analyze and manage the lab’s inventory-database in order keep it up to date and dispose outdated materials. - Assist with purchasing new language learning resources to improve class lessons and tutoring sessions.- Work with the library to incorporate lab’s resources into the Oakton Library Catalog.- Create and format authorized digital copies of media for language learning.- Provide general support for web based and live streaming for distance learning faculty. - Assist faculty and students with computer and/or AV equipment problems before or during class activities.- Generate and report data for the Information Technology department.- Digitize analog media and develop digital audio exams..- Provide support in the use of audiovisual and digital equipment.- Design, develop and implement training materials.- Arrange and schedule class visits, maintain lab calendar, coordinate faculty meetings, and provide general office support for the language lab.- Research and promote instructional technology resources and equipment to enhance language learning activities. - Manage the implementation of language learning software and educational equipment.- Assist staff with primary level troubleshooting for software, computer, and printer related problems. Show less

    • VOIP Training Embassador
      • Jan 2013 - Apr 2013

      - Assisted with the development of training materials.- Worked with the manager of voice network and telecomunications to implement the new telephone system.- Provided one-on-one and group training.- Assisted in the delivery of training presentations.

Education

  • Oakton Community College
    A+ Computer Diagnostic Specialist Certificate, Computer Science
    2016 - 2017
  • Western Illinois University
    Master of Science (M.S.), Instructional Design and Technology
    2011 - 2013
  • Oakton Community College
    Microsoft Office Specialist Certification, Microsoft Office
    2011 - 2012
  • TEFL Institute
    TEFL Certification, English as aSecond Language
    2010 - 2011
  • Northeastern Illinois University
    Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
    2008 - 2010
  • Comptia
    A+ Certification, Computer Science

Community

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