Experience

US Auto Trust

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Jul 2022 - Present

  •Established a centralized Sales and Service BDC department for our parent company, serving all 12 dealerships in our auto group, enhancing customer service and streamlining service appointment scheduling. •Led the recruitment, training, and management of an 8+ member team, implementing efficient processes, procedures, and CRM tools to optimize customer satisfaction for both sales and service. •Updated senior management with reports containing data on lead-to-sold percentages for new and… Show more •Established a centralized Sales and Service BDC department for our parent company, serving all 12 dealerships in our auto group, enhancing customer service and streamlining service appointment scheduling. •Led the recruitment, training, and management of an 8+ member team, implementing efficient processes, procedures, and CRM tools to optimize customer satisfaction for both sales and service. •Updated senior management with reports containing data on lead-to-sold percentages for new and pre-owned vehicles, in addition to regular updates on the enhancements made to our service department processes. •Achieved a 15-20% increase in dealer customer service index and a 10-15% boost in overall revenue.

• Internet Sales Manager

  • Jul 2018 - Present

  • Liaised with clients to assess their needs and desires, providing a personalized and high-level customer service experience to maximize satisfaction, loyalty, and revenue generation. • Manage inbound and outbound communication channels, including calls, emails, and texts, ensuring all inquiries are responded to within 5 minutes to maintain excellent customer service standards. • Successfully orchestrated an average of 4 to 6 internet sales appointments per day and oversaw internet sales… Show more • Liaised with clients to assess their needs and desires, providing a personalized and high-level customer service experience to maximize satisfaction, loyalty, and revenue generation. • Manage inbound and outbound communication channels, including calls, emails, and texts, ensuring all inquiries are responded to within 5 minutes to maintain excellent customer service standards. • Successfully orchestrated an average of 4 to 6 internet sales appointments per day and oversaw internet sales inquiries, achieving a remarkable lead-to-sale conversion rate of 16% for Jaguar Land Rover Newport Beach.



Porsche Irvine

• 14500 Scientific way Irvine, Ca 92618

• Internet Sales Manager

  • Nov 2017 - Jul 2018

  • Played a key role as a member of the first sales team at the dealership, enabling team collaboration and strategizing methods to increase revenue and dealership recognition through marketing initiatives. • Organized and coordinated trips to local auto shows with company vehicles to create opportunities and strengthen on-going customer relationships. • Efficiently utilized CRM system to consistently follow up with clients and achieve a lead to sold percentage of 17%. • Promoted… Show more • Played a key role as a member of the first sales team at the dealership, enabling team collaboration and strategizing methods to increase revenue and dealership recognition through marketing initiatives. • Organized and coordinated trips to local auto shows with company vehicles to create opportunities and strengthen on-going customer relationships. • Efficiently utilized CRM system to consistently follow up with clients and achieve a lead to sold percentage of 17%. • Promoted continuous improvement and maintained product knowledge to mitigate potential shortcomings regarding competitor technologies. • Responsible for updating online vehicle listings and utilizing merchandise estimating or tracking software to streamline operations. Show less • Played a key role as a member of the first sales team at the dealership, enabling team collaboration and strategizing methods to increase revenue and dealership recognition through marketing initiatives. • Organized and coordinated trips to local auto shows with company vehicles to create opportunities and strengthen on-going customer relationships. • Efficiently utilized CRM system to consistently follow up with clients and achieve a lead to sold percentage of 17%. • Promoted… Show more • Played a key role as a member of the first sales team at the dealership, enabling team collaboration and strategizing methods to increase revenue and dealership recognition through marketing initiatives. • Organized and coordinated trips to local auto shows with company vehicles to create opportunities and strengthen on-going customer relationships. • Efficiently utilized CRM system to consistently follow up with clients and achieve a lead to sold percentage of 17%. • Promoted continuous improvement and maintained product knowledge to mitigate potential shortcomings regarding competitor technologies. • Responsible for updating online vehicle listings and utilizing merchandise estimating or tracking software to streamline operations. Show less



Tuttle-Click Automotive Group

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• Sales Consultant

  • Dec 2016 - Oct 2017

  • Communicated with customers to advise and educate them on new models, assisting the customer in determining which vehicle is suitable to their needs. • Coached new owners on technologies being included in vehicles and how these updates can assist them and their family or friends. • Facilitated negotiation of pricing with clients and worked directly with sales managers to determine best offers and options. • Created compelling sales pitches to increase sales of products and services… Show more • Communicated with customers to advise and educate them on new models, assisting the customer in determining which vehicle is suitable to their needs. • Coached new owners on technologies being included in vehicles and how these updates can assist them and their family or friends. • Facilitated negotiation of pricing with clients and worked directly with sales managers to determine best offers and options. • Created compelling sales pitches to increase sales of products and services as well as completed all paperwork relating to a sale. Show less • Communicated with customers to advise and educate them on new models, assisting the customer in determining which vehicle is suitable to their needs. • Coached new owners on technologies being included in vehicles and how these updates can assist them and their family or friends. • Facilitated negotiation of pricing with clients and worked directly with sales managers to determine best offers and options. • Created compelling sales pitches to increase sales of products and services… Show more • Communicated with customers to advise and educate them on new models, assisting the customer in determining which vehicle is suitable to their needs. • Coached new owners on technologies being included in vehicles and how these updates can assist them and their family or friends. • Facilitated negotiation of pricing with clients and worked directly with sales managers to determine best offers and options. • Created compelling sales pitches to increase sales of products and services as well as completed all paperwork relating to a sale. Show less



Fletcher Jones Motorcars

• United States
• Retail Motor Vehicles
• 200 - 300 Employee

• Business Development

  • Jan 2014 - Jul 2016

  • Scheduled several appointments for clients throughout the Fletcher Jones owned dealerships across Southern California. • Supervised a wide range of responsibilities such as the organizing of appointments, and bridging communications between various departments from finance, sales, and service depending on the customer’s request. • Displayed keen multi-tasking skills with a high volume of inbound appointment leads while collaborating with the development team to coordinate times for… Show more • Scheduled several appointments for clients throughout the Fletcher Jones owned dealerships across Southern California. • Supervised a wide range of responsibilities such as the organizing of appointments, and bridging communications between various departments from finance, sales, and service depending on the customer’s request. • Displayed keen multi-tasking skills with a high volume of inbound appointment leads while collaborating with the development team to coordinate times for clients to bring their vehicles into the dealership. • Conducted problem solving and troubleshooting to resolve any issues that customers may have experienced. Show less • Scheduled several appointments for clients throughout the Fletcher Jones owned dealerships across Southern California. • Supervised a wide range of responsibilities such as the organizing of appointments, and bridging communications between various departments from finance, sales, and service depending on the customer’s request. • Displayed keen multi-tasking skills with a high volume of inbound appointment leads while collaborating with the development team to coordinate times for… Show more • Scheduled several appointments for clients throughout the Fletcher Jones owned dealerships across Southern California. • Supervised a wide range of responsibilities such as the organizing of appointments, and bridging communications between various departments from finance, sales, and service depending on the customer’s request. • Displayed keen multi-tasking skills with a high volume of inbound appointment leads while collaborating with the development team to coordinate times for clients to bring their vehicles into the dealership. • Conducted problem solving and troubleshooting to resolve any issues that customers may have experienced. Show less