Experience

Jopari Solutions, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Sr. Operations Engineer

  • Dec 2013 - Present

  Jopari Solutions provides payers and providers with e-billing and e-payment services. Operate cloud infrastructure on Oracle Cloud, ensuring high availability and scalability. Monitor software system performance using the ELK stack, complemented by Filebeat. Collaborate with development teams to integrate code changes and address conflicts. Participate in the design and roll-out of new technology initiatives, including containerization using Docker. Provide production back-end support for both internal applications and client integrations. Build, deploy, and continuously monitor application software code releases. Troubleshoot and debug production issues, diving into source code, documentation workflows, system logs, and SQL queries. Develop operational tools for automated processes and work on optimizing system performance. Design audit reports to guarantee transaction integrity and timely delivery. Take part in on-call rotations, effectively handling incident responses, triaging, and deploying mitigation steps. Incorporate monitoring, alerting, and observability to assist clients. Actively listen, understand, and respond appropriately to team members, clients, and stakeholders. Show less



The Cirius Group

• Pleasant Hill, California, United States

• System EDI Analyst / Technical Support & Implementation Engineer.

  • Jan 2008 - Dec 2013

  The Cirius Group is a revenue cycle software company servicing major US hospitals. Collaborated with cross-functional teams to analyze, design, and implement EDI solutions, ensuring seamless integration of electronic data interchange processes. Conducted thorough system analysis to identify areas for improvement and implemented enhancements, resulting in increased operational efficiency and reduced errors. Developed and maintained EDI maps and trading partner setups, ensuring compliance with industry standards and customer requirements. Acted as a subject matter expert, providing technical guidance and support to internal teams and external stakeholders. Resolved complex EDI-related issues, ensuring timely resolution and minimizing disruption to business operations. Conducted end-to-end testing of EDI transactions, identifying and addressing any anomalies to ensure data integrity. Led client engagements to analyze business requirements and design customized solutions, ensuring successful implementation of software systems. Collaborated closely with clients to understand their needs and provide expert advice on best practices and optimal configuration of software applications. Conducted thorough training sessions for end-users, empowering them to effectively utilize the implemented solutions and maximize operational efficiency. Continuously monitored project progress and provided regular updates to stakeholders, ensuring transparency and alignment with project objectives. Show less