Carlos Rangel Sucre
Customer Success Specialist at ezeep- Claim this Profile
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Español Native or bilingual proficiency
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Ingles Full professional proficiency
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Portugués Limited working proficiency
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German Elementary proficiency
Topline Score
Bio
Credentials
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TOEFL Test
ETSMar, 2011- Sep, 2024
Experience
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ezeep
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Germany
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Specialist
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Mar 2021 - Present
- Establish enduring customer relationships, maintaining a high level of satisfaction with our product and brand.- Provided guidance and support, ensuring customers enjoyed a seamless and valuable journey with our solutions.- Delivered technical support through various communication channels- Actively contributed to our knowledge base, promoting self-help resources for our customers.
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Account Executive
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Jun 2018 - Mar 2021
-Market research for potential clients in Latin America.-Get in contact with prospects in Latin America who have showninterest on the service provided.-Sent newsletter to potential clients.-Develops strategic, account plans focused on growing the business inLatinamerica.
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byAcme
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United States
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Medical Device
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Project Manager
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Dec 2017 - Sep 2018
- Create the project management plan for the new restaurants, including tasks, deadlines, people responsible, equipment required, etc. • Be the point of contact between contractors/suppliers/design office and the Company. • Communicate with the team and ensure all members are on board with delegated tasks. • Review quotations and requirements, deliver the information to CEO for approval and negotiate with suppliers/contractors. • Follow up with all parties and oversee the execution of the work to make sure it is done up to standards and on time. • Review all installations to check for discrepancies or defects vs what was agreed (make sure you have written evidence of it) before any payment is released. • Ensure all needed certifications and contracts are applied and granted on time (HACCP, business license, liquor license, gas, electricity, water, internet...) • Be the person responsible to follow up on tasks needing approval or decisions from the CEO, and follow up on the execution after. Show less
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General Manager
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Mar 2017 - Oct 2017
- Recruit and manage staff - Coordinated and implemented sales for the property. - Create partnerships with travel agencies. - Supervised management of housekeeping, front office and food and beverage sectors. - Oversees the hotel maintenance and executing property improvements. - Consistently improved guest satisfaction scores, most notably in the areas of customer service. - Processed all payroll and handled all bookkeeping - Delegated tasks and coordinated employee schedules Show less
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BYO
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Argentina
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Technology, Information and Internet
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1 - 100 Employee
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Marketing Intern
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Dec 2016 - Mar 2017
- Create all social media for the company. Instagram, Twitter, LinkedIn, Facebook page. - Create, schedule and post content in daily basis. - Brainstorming and developing ideas for creative marketing campaigns - Conduct market research to find answers about consumer requirements, habits and trends - Create all social media for the company. Instagram, Twitter, LinkedIn, Facebook page. - Create, schedule and post content in daily basis. - Brainstorming and developing ideas for creative marketing campaigns - Conduct market research to find answers about consumer requirements, habits and trends
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Hy Cite Enterprises, LLC
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United States
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Financial Services
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700 & Above Employee
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Collection 31+ Supervisor
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Jan 2014 - Jul 2016
- Supervise and coach the collection team.- To assist subordinates with collection activities in difficult cases.- Follow up on the collection progress of each agent's portafolio and coach to improve performance. - Create spreadsheets showing the progress of his staff’s efforts to collect debts. - QA evaluation on daily basis.
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Collection & Costumer Service Agent
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Sep 2011 - Dec 2014
- Outbound calls to the customer as a reminderfor a late pay. Calls made to Canada,Mexico and United States.- Inbound call to process payments on costumers’ accounts and negotiate promise to lower delinquency level on the collection department.- Assistance to the costumer with budgets and process parts order.- Provide technical service and troubleshooting to solve problems with products.- Request warranty for all of costumer’s products.
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Promotora Tantalo C.A.
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Venezuela
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Architecture and Planning
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200 - 300 Employee
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Periodista
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Jan 2009 - Jun 2010
-Planned and coordinated the logistic of different public events inside the company to improve sales. - Maintained project plans, set scope and budgets, created timetables, monitored progress and ensured best practices were followed during implementation. - Wrote and send to the media press release about new projects and events made inside the Company. - Responsible for external communications and issues management including the development of strategic communication plans, event coordination, and press release writing and publication in the media. - Responsible to update the company’s website information, intranet, and social medias. - Wrote the internal bulletin, review and approved the information. - Create the annual Social Responsibility plan. - The official spokesman for different events. Show less
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Pfizer
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Events Services
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1 - 100 Employee
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Pasante de Comunicaciones Internas
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Jun 2007 - Feb 2008
-Coordinated and created a photography bank with images of the company and all their offices within the country. - Develop and prepared the website launch to the public. Search for a designer, write the Information and organized the content. - Edited and verified strategic communication materials in compliance with best practices and regulatory requirements. - Co-wrote the internal bulletin, twice a month. - Uploaded and refresh the intranet with news and pictures about internal events. Show less
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Education
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2013 - 2015
UAI
Maestria en Psicologia Organizacional, Gestión de recursos humanos/Administración de personal, general -
2003 - 2008
Universidad Santa María
Licenciado en Comunicacion Social, Comunicación empresarial
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