Experience

Hilton Grand Vacations at SeaWorld

• United States
• Hospitality
• 1 - 100 Employee

• Director of Housekeeping

  • Sep 2022 - Present



DoubleTree by Hilton Orlando at SeaWorld

• United States
• Hospitality
• 1 - 100 Employee

• Director of Services / Housekeeping

  • Nov 2016 - Sep 2022

  - Responsible for overseeing every aspect of the Housekeeping Department at our 1,042 room and 28-acre hotel, including the direct management of the nearly 200 people in my department. - Received the award of “Leader of the Quarter” for the 4th quarter of 2019 as well as “Leader of the Year” for 2019.- Housekeeping Department scored the highest of all departments on the Associate Opinion Survey, both for participation and the overall satisfaction score.- Scored 100% for overall cleanliness of guest rooms and suites on the 2018, 2019, and 2022 QA Inspection with no deductions.- Executed 5 weeks of dual property taskforce in 2018 for a newly opened property within the management company.- Experience in executing and undergoing a hotel renovation.- Created, implemented, and executed successful Supervisor Inspection Program that increased the department’s productivity for 2019.- Awarded “Culture Team of the Year” for 2022 within the Management Company, Crescent Hotels and Resorts.



Interstate Hotel & Resorts, Now part of Aimbridge Hospitality

• United States
• Hospitality
• 700 & Above Employee

• Executive Director of Housekeeping and Laundry

  • Jul 2015 - Nov 2016

  - 748 Rooms- 4DX (4 Disciplines of Execution) Certified- Responsible for the upkeep of the grounds of our 23-acre resort, including 2 resort style pools with 42-foot waterslide.- Managing the hotel’s commercial laundry facility, monitoring productivity and supervision of the staff- Received the highest score on the AOS Survey for the Housekeeping Department in the history of the hotel.- Received award for “Manager of the Quarter” in the 3rd quarter of 2016.

• Assistant Director Of Housekeeping

  • Aug 2013 - Jul 2015

  - 742 Rooms - Received the award of “Manager of the Quarter” for the 2nd quarter of 2014 as well as “Manager of the Year” for 2014.- Experience in working with a Union Hotel



Best Western and Days Inn Oceanfront

• Dual Property Director of Housekeeping and Laundry

  • Mar 2013 - Aug 2013



Casa Grande Hotel Resort & SPA

• Brazil
• Hospitality
• 1 - 100 Employee

• Event Manager

  • Jul 2011 - Jan 2013



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Mar 2010 - Jul 2011



Residence Inn

• Hospitality
• 700 & Above Employee

• Assistant Housekeeping Manager

  • Feb 2008 - Feb 2010



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Assistant Housekeeping Manager

  • Feb 2006 - Feb 2008

  297 Rooms 297 Rooms