Carlos Pons, ITIL
Service Manager at AlphaPoint- Claim this Profile
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Spanish Native or bilingual proficiency
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English Full professional proficiency
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Portuguese Full professional proficiency
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German Limited working proficiency
Topline Score
Bio
Richard Bell
I worked closely with Carlos from a distance in the U.S. and always appreciated his high-level of professionalism, his expertise in AWS, and his desire to do what's right for the company with the commensurate amount of work to go with it without taking short-cuts.
Luis Arístides Samayoa Orfila
Conozco a Carlos por más de 10 años. Hemos trabajado juntos en varias oportnidades. La última fue mi Jefe. Considero a Carlos un líder por excelencia. Es una persona que da la oportunidad de que uno pueda emitir opiniones y que sean realmente tomadas en cuenta. Es un persona con gran capacidad para toma de decisiones, manejo del personal a su cargo y de manejar cualquier situación por difícil y/o complicada que sea. Yo lo recomiendo plenamente.
Richard Bell
I worked closely with Carlos from a distance in the U.S. and always appreciated his high-level of professionalism, his expertise in AWS, and his desire to do what's right for the company with the commensurate amount of work to go with it without taking short-cuts.
Luis Arístides Samayoa Orfila
Conozco a Carlos por más de 10 años. Hemos trabajado juntos en varias oportnidades. La última fue mi Jefe. Considero a Carlos un líder por excelencia. Es una persona que da la oportunidad de que uno pueda emitir opiniones y que sean realmente tomadas en cuenta. Es un persona con gran capacidad para toma de decisiones, manejo del personal a su cargo y de manejar cualquier situación por difícil y/o complicada que sea. Yo lo recomiendo plenamente.
Richard Bell
I worked closely with Carlos from a distance in the U.S. and always appreciated his high-level of professionalism, his expertise in AWS, and his desire to do what's right for the company with the commensurate amount of work to go with it without taking short-cuts.
Luis Arístides Samayoa Orfila
Conozco a Carlos por más de 10 años. Hemos trabajado juntos en varias oportnidades. La última fue mi Jefe. Considero a Carlos un líder por excelencia. Es una persona que da la oportunidad de que uno pueda emitir opiniones y que sean realmente tomadas en cuenta. Es un persona con gran capacidad para toma de decisiones, manejo del personal a su cargo y de manejar cualquier situación por difícil y/o complicada que sea. Yo lo recomiendo plenamente.
Richard Bell
I worked closely with Carlos from a distance in the U.S. and always appreciated his high-level of professionalism, his expertise in AWS, and his desire to do what's right for the company with the commensurate amount of work to go with it without taking short-cuts.
Luis Arístides Samayoa Orfila
Conozco a Carlos por más de 10 años. Hemos trabajado juntos en varias oportnidades. La última fue mi Jefe. Considero a Carlos un líder por excelencia. Es una persona que da la oportunidad de que uno pueda emitir opiniones y que sean realmente tomadas en cuenta. Es un persona con gran capacidad para toma de decisiones, manejo del personal a su cargo y de manejar cualquier situación por difícil y/o complicada que sea. Yo lo recomiendo plenamente.
Credentials
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Building a Cloud Architecture Diagram
LinkedInSep, 2023- Sep, 2024 -
Customer Success Management Fundamentals
LinkedInSep, 2023- Sep, 2024 -
IT Service Desk: Service Management
LinkedInAug, 2023- Sep, 2024 -
Linux Foundation Cert Prep: Essential Commands (Ubuntu)
LinkedInAug, 2023- Sep, 2024 -
Performance Management: Employee Engagement
LinkedInAug, 2023- Sep, 2024 -
The Future of Performance Management
LinkedInAug, 2023- Sep, 2024 -
Cybersecurity Careers: Become a Chief Information Security Officer (CISO)
LinkedInJul, 2023- Sep, 2024 -
Be the Manager People Won't Leave
LinkedInJan, 2023- Sep, 2024 -
Developing Your Emotional Intelligence
LinkedInJan, 2023- Sep, 2024 -
Emotional Intelligence for Project Managers (Blinkist Summary)
LinkedInJan, 2023- Sep, 2024 -
Introducing the PMBOK® Guide—Seventh Edition
LinkedInJan, 2023- Sep, 2024 -
Introduction to InfluxDB
LinkedInDec, 2022- Sep, 2024 -
Top 10 Rules for Highly Effective Leadership
LinkedInDec, 2022- Sep, 2024 -
Goal Setting: Objectives and Key Results (OKRs)
LinkedInJul, 2022- Sep, 2024 -
Learning AWS CloudFormation
LinkedInJul, 2022- Sep, 2024 -
The New Rules of Work
LinkedInJul, 2022- Sep, 2024 -
ITIL Foundation Level
AXELOS Global Best PracticeNov, 2021- Sep, 2024 -
LFS169: Introduction to GitOps
The Linux FoundationJul, 2021- Sep, 2024 -
Jenkins - Fundamentals
CloudBeesMar, 2021- Sep, 2024 -
Creating a Culture of Strategy Execution
LinkedInDec, 2020- Sep, 2024 -
Critical Thinking
LinkedInDec, 2020- Sep, 2024 -
Leadership Foundations
LinkedInDec, 2020- Sep, 2024 -
DevOps Foundations: Site Reliability Engineering
LinkedInJul, 2020- Sep, 2024 -
Scrum Foundations Professional Certificate (SFPC)
CertiProfJun, 2020- Sep, 2024 -
ISO/IEC 27001:2013 Foundation
CertiProfMay, 2020- Sep, 2024 -
Leadership in Tech
LinkedInMar, 2020- Sep, 2024 -
Become a Manager
LinkedInMay, 2019- Sep, 2024 -
SUSE Linux Enterprise Server Essential Training
LinkedInNov, 2018- Sep, 2024 -
Product Management Fundamentals
Lynda.comMar, 2017- Sep, 2024 -
DevOps Fundamentals
LinkedInJan, 2017- Sep, 2024 -
Balanced Scorecard and Key Performance Indicators
LinkedInDec, 2016- Sep, 2024 -
Versant English Placement Test - 53
Pearson VUEMay, 2016- Sep, 2024 -
INF.1x: The Software Architect Code: Building the Digital World
edXApr, 2016- Sep, 2024 -
Digital Leadership - University of Reading
FutureLearnMar, 2016- Sep, 2024 -
Innovation and Enterprise - Loughborough University
FutureLearnNov, 2015- Sep, 2024 -
Fluidez de Duolingo en inglés: Avanzado (Estimado)
DuolingoSep, 2015- Sep, 2024 -
LFS101x: Introduction to Linux
edXAug, 2014- Sep, 2024 -
Software as a Service
edXSep, 2012- Sep, 2024 -
ITIL 4 ® Foundation
AXELOS Global Best PracticeNov, 2021- Sep, 2024 -
DevOps Essentials Professional Certificate
CertiProfAug, 2020- Sep, 2024 -
Linux Foundation Certified System Administrator (LFCSA v2.16)
Linux AcademyDec, 2016- Sep, 2024 -
Using the EC2 Container Service
Linux AcademyJan, 2017- Sep, 2024 -
Budgeting
Lynda.comNov, 2016- Sep, 2024 -
Introduction to Data Governance
Lynda.comOct, 2016- Sep, 2024 -
Executive Leadership
Lynda.comSep, 2016- Sep, 2024 -
Cloud Computing First Look
Lynda.comJun, 2016- Sep, 2024 -
Cybersecurity with Cloud Computing
Lynda.comJun, 2016- Sep, 2024 -
Cyberwar, Surveillance and Security
edX -
Introduction to Cloud Computing
edX -
Redis Labs | RU101: Introduction to Redis Data Structures
Redis Labs -
edX Honor Code Certificate for Inclusive Leadership Training: Becoming a Successful Leader
edX
Experience
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AlphaPoint
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United Kingdom
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Information Technology & Services
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Service Manager
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Sep 2022 - Present
Manage services for technology infrastructure and support. - Monitoring and Alerting. - SecOps. - TechOps. - Cloud Operations. - IT Automation. - Service Desk. - Incident Management. - Problem Management. Manage services for technology infrastructure and support. - Monitoring and Alerting. - SecOps. - TechOps. - Cloud Operations. - IT Automation. - Service Desk. - Incident Management. - Problem Management.
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TecnoAliados
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Guatemala
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Software Development
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Founding Partner
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Jul 2015 - Present
Steering Comitee Member. Leadership. Strategy Development. Program and Portfolio Management. Steering Comitee Member. Leadership. Strategy Development. Program and Portfolio Management.
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BairesDev
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United States
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IT Services and IT Consulting
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700 & Above Employee
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DevOps Engineer
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Feb 2022 - Aug 2022
Implement automation where needed. Create actionable alerts on IT Metrics. Manage code repositories. Cloud operations. Analyze logs and metrics to improve IT services and resolve issues. Manage technical infrastructure. Computer Networking. Support Information and Cibersecurity initiatives. Implement automation where needed. Create actionable alerts on IT Metrics. Manage code repositories. Cloud operations. Analyze logs and metrics to improve IT services and resolve issues. Manage technical infrastructure. Computer Networking. Support Information and Cibersecurity initiatives.
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HealthCare.com
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Sr. IT Ops Engineer
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Oct 2021 - Feb 2022
Maintain subject matter expertise in all applications for systems and maintain knowledge on all new and upcoming technologies and provide support to all production activities and resolve all technical issues in IT systems. Getting certified on systems and technologies will be a plus. Install, manage and maintain all system hardware and software throughout the organization, resolving problems where necessary Documenting processes and performing diagnostic tests. Perform research and implement all technical solutions for all systems and ensure compliance to all company objectives and provide regular status reports to management and perform various tests on systems to ensure smooth workflow. Perform regular maintenance on software & associate ancillary equipment to maintain optimal efficiency Provide technical support, training, and direction to staff to ensure effective use of systems Support and document all security measures and standards for all computer software and hardware and ensure optimal working of all system equipment and ensure operational for the same. Administer user and group accounts, document assigned systems and relevant procedures. Maintain and facilitate in approval processes for IT procurement management processes Keeping track of technological advancements and trends in IT support Work closely with the IT Support Services Manager in order to ensure team dynamic and performance constantly improve Show less
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EZCORP
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United States
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Financial Services
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700 & Above Employee
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Sr. Systems Engineer
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Dec 2020 - Oct 2021
Day to day IT operations management Cloud Computing (MS Azure, Oracle Cloud) and On-Premise to deliver value to the business through technology efficiency. Coaching and mentoring system engineers to develop their skills to the full capacity, improve performance and achieve their goals. Ensure the computing infrastructure: hardware, operating systems, applications, and communication networks remain in optimal working order. Also, ensure that all system records are adequately maintained. Assist in the analysis of existing information systems and process flows for operational efficiencies and identify potential enhancements. Develop improved procedures and/or recommend corrective action. Evaluate proposed computer solutions and approving proposals or suggesting alternatives. Develop and maintain installation and configuration procedures. Contribute to and maintain system standards. Keep systems up to date (updates and patches). User provision management. Ensure high availability and acceptable levels of performance of mission-critical host computer resources. Show less
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AutoWeb, Inc.
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United States
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Advertising Services
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1 - 100 Employee
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Manager, Cloud Operations
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Jun 2020 - Dec 2020
Day to day IT operations management Cloud Computing (AWS, GCP, RackSpace and MS Azure) and On-Premise datacenter. IT projects and task management to deliver value to the business through technology efficiency.Manage employee performance providing vision and leadership on a daily basis. Working through the team.Ensure the computing infrastructure: hardware, operating systems, applications, and communication networks remain in optimal working order. Also ensure that all system records are properly maintained.Assist in the analysis of existing information systems and process flows for operational efficiencies and identify potential enhancements.Develop improved procedures and/or recommend corrective action. Evaluate proposed computer solutions and approving proposals or recommending alternatives. Develop and maintain installation and configuration procedures. Contribute to and maintain system standards.Keep systems up to date (updates and patches).User provision management to supported systems.Ensures high availability and acceptable levels of performance of mission-critical host computer resources. Show less
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Manager, Systems Administration
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Sep 2017 - Jun 2020
Day to day IT operations management (Cloud Computing and On-Premise). IT projects and tasks management to deliver value to the business through technology efficiency.Manage employee performance providing vision and leadership on a daily basis. Working through the team.Ensure the computing infrastructure: hardware, operating systems, applications, and communication networks remain in optimal working order. Also ensure that all system records are properly maintained.Assist in the analysis of existing information systems and process flows for operational efficiencies and identify potential enhancements.Develop improved procedures and/or recommend corrective action. Evaluate proposed computer solutions and approving proposals or recommending alternatives. Develop and maintain installation and configuration procedures. Contribute to and maintain system standards.Keep systems up to date (updates and patches).User provision management to supported systems.Ensures high availability and acceptable levels of performance of mission-critical host computer resources. Show less
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NetOps Senior
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Dec 2015 - Sep 2017
Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.Production environment management and operation. Cloud infrastructure (AWS).Engineering of technology solutions for various project and operational needs.Manage and ensure that operations are stable and compliant with standards and project/operational requirements.Develop and maintain installation and configuration procedures.Contribute to and maintain system standards.Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.Perform regular security monitoring to identify any possible intrusions. Show less
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WAU MOVIL
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Spain
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Business Consulting and Services
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Vice President of Operations
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Jan 2014 - Aug 2015
Manage resources to provide stable service operations. Ensure that cost-effective operations and infrastructure are in place. Ensure that the organization is well-positioned in a rapidly evolving and competitive environment. Facilitates the development, maintenance, and monitoring of organizational service operations. Responsible for preparing the organization for ongoing change. Ensures clarity, understanding, and commitment from all stakeholders. Responsible for the development and management of integrated, strategy aligned departmental work plans. Responsible for the development and management of the annual operating and capital budgets. Show less
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Backoffice Architect
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Dec 2011 - Jan 2014
IT Solutions Architecture. Project Management. IT Services Delivery Management. IT Services Management for Tigo People (HHRR). Applications Management. Systems Administration. IT Solutions Architecture. Project Management. IT Services Delivery Management. IT Services Management for Tigo People (HHRR). Applications Management. Systems Administration.
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Gyssa
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Guatemala
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Information Technology & Services
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1 - 100 Employee
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Business Intelligence & Data Management Consultant
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Jan 2008 - Dec 2011
Consulting services to GYSSA clients on Data warehousing and Business Intelligence processes. Achievements: - Cross Selling & Up Selling Solution, developed for a top 3 bank in Guatemala. Easy to use Data mining solution. - Inventory KPIs Analysis Solution, includes a extraction from 2 sources, transformation processes to generate analysis information, dashboards and reports to display analysis information. - Production KPIs & Reporting Solution, extracts information from ERP, transforms information to create production (PXO) analysis information, dashboards and reports. Show less
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Abbott Laboratorios
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Colombia
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Personal Care Product Manufacturing
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200 - 300 Employee
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Senior Systems Analyst
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Feb 2006 - Jan 2008
Coordination, innovation and administration of information systems. Keep them current by using new technologies and procedures. Design and implement decision-making processes/systems and workflows to enhance current internal procedures. Coordinate 2 junior developers on their job and professional development. Project management and support IT manager and HQ at work. Train users on systems technologies and suggest new technologies and procedures. Achievements: - CACM-P Intranet Site, develop intranet site using Joomla CMS, according to current corporate branding and security guides. - STM Sales To Market Cube, a multidimensional cube were created to do FOB Sales analysis. This includes Datawarehouse creation and all ETL processes needed. - SIF - Sistema de Información Financiera (Financial Information System), Cube implementation to do financial analysis (Expenses, P&L, Balance Sheet, Financial indexes). This project includes multidimensional cube, Datawarehouse y ETL. - CSR - Consolidated Sales Reporting, system analysis and development to consolidate sales information (units sold, net sales, discounts, costs and samples). It's used to report daily information and month end information too. - XRS - Expenses Report System, develop 2 . Version of system. Workflow to control and get expenses authorization and approval. Show less
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Applications Manager
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Feb 2001 - Feb 2006
Development of information systems for decision taking and workflow systems. Coordinate a junior analyst on his activities and personal development. Project Management using Crystal Methodology Framework (Novartis own PM methodology) and support IT manager on his duties. Train personnel on the applications usage and suggest new technologies and proceduresAchievements:- Intranet implementation before corporate CMS standard implementation. Some web applications were developed as well.- Design, development and implementation of a new drug regulatory affairs system for CAC (Web Application).- Sales Cube, administration, new cube development and data migration. This cube includes FOB sales (to market) and local sales (in market). From Cognos to Hyperion Suite (Web Portal).- Expenses Cube, administration, new cube development and data migration. This cube was loaded from expenses transactions from ERP. From Cognos to Hyperion Suite (Web Portal).- Territorial Sales. Design, develop and implementation of a system to do analysis regarding territorial sales (how products are sold inside a country by region and customer). It includes ETL, management system and cube.- Incentives payment system, this system was developed for specialty products sales department for incentives calculation and payment.- MEGA System implementation, Workflow system using Lotus Notes/Domino C/S platform for expenses approval and control (includes employee expenses, money in advance, purchase orders, payments transactions). - Approval System implementation, workflow system using Lotus Notes/Domino Web platform for expenses approval. - Country Portfolio system. This information system was used to compare different KPI's between CAC Countries. Using this system it was possible to monitor the performance of countries. Show less
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Site Infrastructure Manager
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Jul 1998 - Feb 2001
Ensure technological infrastructure (LAN, WAN, Services) work stable and to enhance it by establishing new services. Systems administration. I had a 4 people team 2 in Guatemala and 2 in Dominican Republic.Achievements:- Local services stabilization in less than 3 months.- Expanded LAN at building, implementing a new network infrastructure.- Incorporated a new Novartis division (Animal Health) to Pharma's network.- Help Desk system development. It was implemented in Guatemala; Mexico.- PC's & servers migration to GEM (2000) and Engine (2003) platforms.- Enhancements on servers and services. Show less
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Coca-Cola FEMSA
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Civil Engineering
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1 - 100 Employee
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Analista y Programador
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Dec 1997 - Jul 1998
Systems analysis and development for office automation processes. Achievements: - Help Desk system development and implementation for Guatemala, Costa Rica and Nicaragua operations. - Lotus Notes Infrastructure management for Central America operations. Systems analysis and development for office automation processes. Achievements: - Help Desk system development and implementation for Guatemala, Costa Rica and Nicaragua operations. - Lotus Notes Infrastructure management for Central America operations.
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Analista Programador
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1995 - 1998
Lotus Notes Administration; Software Development; Lotus Notes Administration; Software Development;
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Internship Program
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1992 - 1995
Computer networks, Lotus Notes, Lotus Mail Computer networks, Lotus Notes, Lotus Mail
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Education
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2017 - 2023
University of the People
Bachelor's degree, Computer Science -
2017 - 2020
University of the People
Associate of Science in Computer Science, Computer Science
