Carlos Pedroso

Recepcionista Bilíngue at Graded - The American School of São Paulo
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR

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5.0

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Ederson Duarte

Carlos é um profissional muito dedicado, Cortez e sábio. Desenvolvemos alguns projetos juntos no qual ele se mostrou muito atento e capaz de conduzir, sempre elencando prioridades e colocando o interesse do cliente em primeiro lugar, fazendo jus a cultura da empresa e elevando resultados plausíveis.

Stefan Mouzinho

O Carlos joga junto com o time e faz de tudo para o cliente ter a melhor experiência possível. Com aprendizagem rápida e muita dedicação ele rapidamente se torna um destaque em excelência por onde passa.

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Credentials

  • Developing Your Emotional Intelligence
    LinkedIn
    Aug, 2023
    - Oct, 2024

Experience

  • Graded - The American School of São Paulo
    • Brazil
    • Primary and Secondary Education
    • 200 - 300 Employee
    • Recepcionista Bilíngue
      • May 2023 - Present

      Recepcionar alunos, familiares, visitantes e prestadores de serviço; Fornecer credenciamento e liberação de acesso; Suporte operacional, administrativo e de segurança; Otimização de processos internos; Recepcionar alunos, familiares, visitantes e prestadores de serviço; Fornecer credenciamento e liberação de acesso; Suporte operacional, administrativo e de segurança; Otimização de processos internos;

  • BMI GlobalEd
    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • Events coordinator
      • Oct 2022 - Present

      Responsible for coordinating the staff team at Curitiba’s Fair.

    • Staff
      • Dec 2012 - Mar 2023

      Responsible for organizing the event that takes place twice a year and gathers around 10,000 people. Exclusive support from the organizing team (BMI Global ED/Times Higher Education) in São Paulo. Guidance for guest exhibitors from universities and educational institutions and the government, reception of visitors to the Fair and Seminars, in addition to monitoring the visit to private partner schools after the event with some exhibitors. Since October of 2022, I have also been responsible for coordinating the staff team at Curitiba’s Fair. Show less

  • ISAAC
    • Mobile Gaming Apps
    • 1 - 100 Employee
    • Junior Business Analyst
      • Nov 2022 - Feb 2023

      Responsible for support and negotiation of monthly fees for Financial Officers of students from private schools throughout Brazil, partners of Isaac, focusing on B2C operations, but with a direct impact in the company's B2B relationships. Responsible for support and negotiation of monthly fees for Financial Officers of students from private schools throughout Brazil, partners of Isaac, focusing on B2C operations, but with a direct impact in the company's B2B relationships.

  • Atento Brasil
    • Brazil
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Experience Specialist
      • Aug 2021 - May 2022

      Responsible for providing technical support to Disney streaming services (Disney+ and Star+), creating strategies to offer a unique experience to the consumers at all times in which they are in contact with the company. Responsible for providing technical support to Disney streaming services (Disney+ and Star+), creating strategies to offer a unique experience to the consumers at all times in which they are in contact with the company.

  • Neon Pagamentos SA
    • Customer Experience Analyst
      • Feb 2019 - May 2020

      Responsible for monitoring customer experience data and indicators; Developing actions aimed at customer relationship, enchantment and loyalty; Proposing improvements to products and services, from the customer's point of view; Simplifying processes that are part of the customer journey; Credit analyst for individuals. Responsible for monitoring customer experience data and indicators; Developing actions aimed at customer relationship, enchantment and loyalty; Proposing improvements to products and services, from the customer's point of view; Simplifying processes that are part of the customer journey; Credit analyst for individuals.

  • Atlantica Hotels - Hotel Go Inn Curitiba SA
    • Full Service Agent
      • Oct 2015 - Mar 2018

      Responsible for administrative routines with emphasis on back and front office support procedures in the execution of training, corporate meetings and service to guests and internal and external customers. Support in activities such as reservations, meetings, reception and sending of documents, telephone and public service, scheduling and guest check-in/out, as well as optimization of internal audit processes. Responsible for administrative routines with emphasis on back and front office support procedures in the execution of training, corporate meetings and service to guests and internal and external customers. Support in activities such as reservations, meetings, reception and sending of documents, telephone and public service, scheduling and guest check-in/out, as well as optimization of internal audit processes.

  • Ministério Público do Estado do Paraná
    • Brazil
    • Political Organizations
    • 100 - 200 Employee
    • Internship
      • Jan 2011 - Dec 2012

      High School Intern at the Prosecutor's Office for the Defense of the Rights of Persons with Disabilities High School Intern at the Prosecutor's Office for the Defense of the Rights of Persons with Disabilities

Education

  • Centro Cultural Brasil - Estados Unidos de Curitiba (Interamericano)
    Proficiência em Inglês, Ensino de Inglês como Segundo Idioma
    2009 - 2012
  • Colégio Sesi da Indústria - Paraná
    Ensino Médio Profissionalizante (Pós-médio), Ensino Médio Completo
    2011 - 2012
  • CEI - Centro Profissionalizante
    Curso Profissionalizante, Curso Profissionalizante
    2006 - 2008

Community

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