Carlos P. Cuadra
Voice Apps and Web Quality Assurance Tester at Nicasource- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
English Certificat
EF Standard English Test (EF SET)Feb, 2021- Nov, 2024 -
WEbdriverIO - Selenium webdriver using Node.js
UdemyAug, 2020- Nov, 2024
Experience
-
Nicasource
-
Nicaragua
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Voice Apps and Web Quality Assurance Tester
-
Mar 2019 - Present
+ Test Plan Design - scope, approach, resources, and schedule of proposed test activities+ Manual testing Voice Apps Amazon Alexa, Google Assistance and Cortana+ Web testing based on WebdriverIO - Javascript based test automation framework+ Manual UI testing – testing the visual elements to verify that they are functioning according to requirements in terms of functionality and performance
-
-
-
-
Manager Information Technology Support Services
-
Jan 2004 - Present
- Managed IT service- On-Demand IT Support- Cloud Services- Help Desk IT Service- Spam Protection- Repairing
-
-
-
Tablet2Cases Ltd
-
Hong Kong
-
Retail
-
1 - 100 Employee
-
Digital Content Manager
-
Aug 2016 - Jun 2020
- In charge of Shopify platform: edited website, added new pages and updated products- Manage Seller Central from Amazon: added and edited EBC for new products, edited inventory templates in Microsoft excel.- Download products reviews from Amazon clean text format and exported it to Shopify App.
-
-
-
RAIN
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
Voice Quality Assurance Tester
-
Mar 2019 - Feb 2020
+ Test Plan Design - scope, approach, resources, and schedule of proposed test activities+ Manual testing Voice Apps Amazon Alexa, Google Assistance and Cortana
-
-
-
-
Information Technology Consultant
-
Nov 2018 - Nov 2019
- Deploy Remote Desktop Protocol (Microsoft RDP) - Created an RDP application and configured it with settings that defined how end users interact with the remote application environment.- Active Directory and GPO Set Up - Managed SecureLogin users in Active Directory providing the organization with a flat directory structure where a more granular approach was required for settings, policies, and definitions.
-
-
-
-
EDU Department Advocate
-
Jul 2016 - Nov 2019
- Provide accurate information regarding Great HealthWorks products or services via various channels (phone, e-mail, mail, or social media)- Resolve customer concerns in a timely and efficient manner utilizing available resources with the utmost respect and courtesy- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer- Communicate the company's purpose, core values and vision to customers
-
-
-
Accedo Technologies
-
Nicaragua
-
Outsourcing and Offshoring Consulting
-
700 & Above Employee
-
Customer Advocate for Kohl's Corporation
-
Aug 2014 - Jan 2016
- Resource Desk floor support - Chat Customer service representative- Customer service representative
-
-
-
-
Information Technology Specialist
-
Jan 2013 - Dec 2014
- Provide IT technical support, monitored, and maintained the computer systems and compact networks of the organization.- Installed and configured computer systems, diagnosed hardware and software faults and solve technical and problems
-
-
Education
-
1999 - 2004
Universidad Nacional de Ingeniería
Computer Engineering, Computer Engineer -
-
IES
Computer Engineering -
-
UCC
Computer Engineering
Community
