Carlos Ozuna
Presales & Product Manager at XPERTUS, Pasión por TI- Claim this Profile
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Topline Score
Bio
Credentials
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Advanced Endpoint Protection
XcitiumOct, 2022- Sep, 2024 -
Architect / Engineer / Technician / Sales
SophosSep, 2022- Sep, 2024 -
CCNA Security
Cisco -
CCNP Security
Cisco -
G Suite Administrator
Google -
MCSA O 365
Microsoft
Experience
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XPERTUS, Pasión por TI
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Mexico
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Information Technology & Services
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1 - 100 Employee
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Presales & Product Manager
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May 2020 - Present
o Analyze products for their proposal to Management and Creative Teamo Make strategic product alliances to implement it in the company.o Implement product internally / externally- Activations- Legal End User / Business Partners- Operations - Training and Certification, Escalation Plan with Partners, Support in escalation at a commercial level.- IT- Implementation in CRM systems, Activations, Implementation, Billing- Rates - Delivery of costs / discount by product type and competitive prices, in order to make monthly / annual sales budget- Pre-sale - Training and Certification of Products, review and control of proposals.o Development of technological solutions for the end customer.o Follow-up of the commercial area with prospects.o Understanding of IT market needs.o Training to sales area.o Preparation of product benchmarks.o Analysis of product functionalities.o Strategies with Partners and Analysis and Rates Management to reduce costs in proposed solutions.o Definition of the Annual Marketing Strategy in conjunction with its coordinationo Review and Approval of Presentations and Brochureso Review and Approval of content on Social Networkso Demand generation through targeted webinarso Monitoring of demand generation and leads granted to the commercial areao Make presentations, demonstrations, proofs of concept. Provide recommendations based on current product portfolio and solution architecture.o Follow-up of strategic alliances to improve times, prices and support to push commercial closings.o Provide information on the content of products, competitors, jointly generate market penetration strategies
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IT Operation Manager
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Jun 2015 - Apr 2020
Identify, select and implement the appropriate technologies. (Cisco, Google, Microsoft, SAP, Oracle, etc)Establish the objectives and strategies for the IT Department and its subdirectionsEstablish the IT budget for each of the business areas.Advise Senior Management in making business decisions with technological implications.Implement IT transformation projects. (migration, installation and Support from 100 to 15 k users)Design and customize technological systems and platforms to improve the user experience.Plan and implement new services, systems and technological infrastructure.Manage IT acquisitions and control the budget.Manage third-party services and the relationship with IT providers.Supervise the technological infrastructure (networks and computer systems).Develop the staff under my charge.
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Xertica
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Mexico
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IT Services and IT Consulting
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200 - 300 Employee
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Senior Presales Consultant
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Apr 2012 - May 2015
Solid knowledge of the products of Google (G Suite & GCP) for Mexico and LATAMInstallation, configuration and support of brands (1st, 2nd and 3rd level)Participation in the entire sales process (Prospecting, Pre Sale, Sale - 250k usd - and Post Sale)Establish the Management Control Plan on the project portfolio (infrastructure, support, development).Follow-up and attention to clients' requirementsLead the engineering team (Desk, Field & Site) to develop technical solutions and to meet the client's business needsPlanning, management and supervision of pre-sales and after-salesTechnical-Commercial Presentations to middle managers and executives
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Emerson Network Power
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Avocent Sales Engineer
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Sep 2008 - Mar 2012
Participation in the entire sales process (Prospecting, Pre Sale, Sale and Post Sale) for Mexico, Central America and the CaribbeanInstallation, configuration and support (1st, 2nd and 3rd level)Understanding of end user support and servicesAbility to convincingly articulate the ROI of the IT solutions portfolioAnalyze customer requirements and develop winning responses to customers Participation in the entire sales process (Prospecting, Pre Sale, Sale and Post Sale) for Mexico, Central America and the CaribbeanInstallation, configuration and support (1st, 2nd and 3rd level)Understanding of end user support and servicesAbility to convincingly articulate the ROI of the IT solutions portfolioAnalyze customer requirements and develop winning responses to customers
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Education
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2004 - 2008
Universidad del Valle de México
Ingeniero en Sistemas Computacionales, Ingeniero en Sistemas Computacionales -
2017 - 2020
Universidad Tecnológica de México
Licenciatura, Contabilidad y finanzas
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