Experience

Manouche Craft Bakery & Bistro
• Malta
• Restaurants
• 1 - 100 Employee
• Store Manager

  • Jun 2021 - Present


King's Gate Restaurant

• Restaurant Manager

  • Oct 2020 - Jun 2021

  Manager of a Restaurant, mainly responsible for overall restaurant operations, designer and producer of a Latin American oriented food Menu and weekly special menus for corporate and regular clients as well as promote the business for bookings and delivery sales both online and in social media. Within the activities performed, I could highlight: -Ensuring an efficient running of the establishment and directly in charge of the overall preparations of the menu and Sales -Managing and oversee the entire restaurant daily working operations -Ensuring a delivery of superior guest services and customer satisfaction -Negotiating with sales representatives on the price of orders and supplies -Keep accounting books and sales records for accounting and taxation purposes -Hire, train lead and supervise restaurant personnel -Plan and develop the overall restaurant online and Social Media marketing strategy -Create and develop the Delivery and take away sales through telephone, online and social media -Organize and supervise working shifts and monthly schedules -Training and evaluate staff performance, monitor operations, and initiate corrective actions -Estimate consumption, forecast requirements, and maintain inventory, equipment, and supplies -Control costs and minimize waste -Nurture a positive working environment -Implement innovative strategies to improve productivity and sales -Maintaining the correct standard level of hygiene, kitchen protocols, food handling and health and safety policies according to regulation Show less



Malta Red Cross Society

• Malta
• Non-profit Organizations
• 1 - 100 Employee

• First Aid Attendant

  • Jun 2020 - Oct 2020

  Volunteering as seasonal First Aid Guard, providing inmmediate first aids services and supervision in touristic areas, monitor activities in the water and facilities to prevent accidents, and to ensure the safety and well-being of patrons. -Implements and monitors policies and procedures, enforce regulations caution patrons regarding unsafe activities. -Provides high quality human service in a safe and timely manner. -Maintaining logs and records of activities Volunteering as seasonal First Aid Guard, providing inmmediate first aids services and supervision in touristic areas, monitor activities in the water and facilities to prevent accidents, and to ensure the safety and well-being of patrons. -Implements and monitors policies and procedures, enforce regulations caution patrons regarding unsafe activities. -Provides high quality human service in a safe and timely manner. -Maintaining logs and records of activities



Herbalife

• Health, Wellness & Fitness
• 700 & Above Employee

• Global Expansion Sales Team

  • Apr 2007 - Feb 2020

  Brand and Sales representative of an important and global multi-level marketing corporation that develops and sells dietary supplements, I was overall mainly responsible for: -Present, promote and sell brand products and services using the brand techniques to prospective customers in person and by phone, mail or chat -Training and coaching brand team and salesmen for up to 50 people in motivation, communication, and sales skills in different cities all over 5 countries -Perform cost-benefit and needs analysis of existing and potential customers to meet their needs -Customer support representative for 5 countries, answering common questions and resolving diverse issues, promoting, Retaining and enhancing sales of products in general -Establish, develop, and maintain positive business and customer relationships -Reach out to customer leads through calling and fixing personal appointments -Achieve sales targets and outcomes within schedule -Coordinate sales efforts with team members and other departments -Annalise local market’s potential, track sales and status reports -Supply management with reports and potential for new products and services -Keep abreast of best practices and promotional trends according to corporation policies -Community Management and launching of marketing campaigns throughout social media (Facebook, google ads, web page and Instagram) -Managing inventory and orders to suppliers Show less



Restaurante Sabor Internacional

• Restaurant Manager

  • Oct 2018 - Dec 2019

  Director and General Manager of a familiar restaurant in a busy area of the city, mainly responsible for overall restaurant operations, designer and producer of an International based food Menu (Italian, Chinese, Thai, Greek, Spanish, Lebanon, Venezuelan, Colombian and Mexican) and weekly special menus for corporate and regular clients. Within the activities performed, I could highlight: -Ensuring an efficient running of the establishment and directly in charge of the overall preparations of the menu and Sales -Managing and oversee the entire restaurant daily working operations -Ensuring a delivery of superior guest services and customer satisfaction -Negotiating with sales representatives on the price of orders and supplies -Keep accounting books and sales records for accounting and taxation purposes -Hire, train lead and supervise restaurant personnel -Plan and develop the overall restaurant marketing strategy and sales targets -Organize and supervise working shifts and monthly schedules -Training and evaluate staff performance, monitor operations, and initiate corrective actions -Estimate consumption, forecast requirements, and maintain inventory, equipment, and supplies -Control costs and minimize waste -Nurture a positive working environment -Implement innovative strategies to improve productivity and sales -Community Management and launching of marketing campaigns throughout social media (Facebook, google ads, web page and Instagram) -Maintaining the correct standard level of hygiene, kitchen protocols, food handling and health and safety policies according to regulation Show less



Telefonica Movistar Venezuela

• Customer Service Representative

  • Jun 2015 - Jul 2017

  ◦ Perform customer support responsibilities via telephone, email and chatting software provided ◦ Providing a high-level customer support service to customers answering common queries and ensure a fast and satisfactory solution at all times ◦ Identifying and acknowledging customer complaints and escalating issues to other departments as required ◦ Keeping records of customer interactions, transactions, comments and complaints ◦ Ensure customer satisfaction and provide professional customer support at all times. Show less



Restaurante Las Casitas de Tabay

• Restaurant Manager

  • Apr 2013 - Feb 2015

  Owner and general Manager of a traditional and small restaurant, based on a very touristic area of the city, Responsible for: -Overall supervision of restaurant day to day operations -Assuring efficient running of the establishment and directly in charge of the overall food preparations of the menu and compliance of sales targets -Ensuring provision of excellent services to exceed customers satisfaction -Bookkeeper and accounts supervisor -Design, update, and planning restaurant menu based on traditional food according to the season and supplies availability -Cashflow/ till supervisor -General supervision and training of staff -Negotiating with sales representatives on the price of orders and supplies -Maintaining the correct standard level of hygiene, kitchen protocols, food handling, and safety Show less



Sonido Impacto 22, C.A.

• Sales Manager

  • Sep 1998 - Mar 2007

  Sales Manager of a retail and online store of vast technology and audio-visual equipment for sale and renting, within the activities performed: -Servicing customers personally or remotely (telephone, email, and/or social media) by helping and orientating them suitable products according to their needs -Acquiring technical specific knowledge of all store products (computers, laptops, cell phones, tablets, audiovisual technology, musical equipment) and skills in installing, using, and explaining customers the basics of technology equipment acquired -Engagement of customers thru promotions, offers and suggestive selling, and sharing product knowledge in general -Manage and coaching a group of up to 15 sales and costumer support employees/ agents -General customer support pre and post sale, answering to questions, complaints and issues related to products, guarantees, offers etc. -Traveling and meeting with suppliers, retailers, and customers to arrange business expanding and provision of products nationally and internationally -Manages financial transactions, book records keeper -Processes payments by totalling purchases, processing checks, cash or credit/ debit cards -Report and update superiors of sales activities, financial targets, potential markets, and products -Assists with inventory, including receiving and stocking merchandise -Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest -Marketing and selling activities throughout internet, phone and social networks -Negotiating with sales representatives on the price of orders and supplies, to local and international suppliers Show less