Information Security Analyst

• Nov 2021 - Present

IT Support Technician

• Jan 2019 - Nov 2021

Parte del desarrollo de la operación en el país desde el primer día, siendo también el único informático de la empresa en Costa Rica.Administración y mantenimiento de sistemas informáticos en el centro (Red, Telefonía, Respaldos, Seguridad, Monitoreo, Estaciones de trabajo…). Apoyo a sistemas de virtualización, inventarios, dispositivos remotos (Meraki/InTune), cuentas de usuario (Active Directory / Exchange / DUO), e infraestructura de IT (CUCM, KACE, SolarWinds, PRTG, Tenable, CrowdStrike, ForcePoint, Xmatters) Show less

IT Operations Analyst

• Jan 2018 - Dec 2018

Participates in the day-to-day operational support and service delivery of the IT infrastructure by monitoring and responding to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity and performance. Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance. Participates in the day-to-day operational support and service delivery of the IT infrastructure by monitoring and responding to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity and performance. Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.

Software Support Engineer

• Mar 2017 - Jan 2018

Tek-Experts (San Pedro, San José) Part of Active Directory Team, for Windows Server Department, Microsoft. Administration and support of cases related with Active Directory platform, like Networking, Users, and Devices policies, in order to allow their localization, access, environment based in servers, data storage, and virtualization. Tek-Experts (San Pedro, San José) Part of Active Directory Team, for Windows Server Department, Microsoft. Administration and support of cases related with Active Directory platform, like Networking, Users, and Devices policies, in order to allow their localization, access, environment based in servers, data storage, and virtualization.

IT Internship

• Sep 2015 - Dec 2015

Emerson (Guachipelín, Escazú) Professional Practice in IT department, bringing technical support and logical solutions to problems related with networking and computer equipment in the building; through software tools like Cisco LANDesk, Windows Server-Active Directory, Cisco Unified Call Manager. Emerson (Guachipelín, Escazú) Professional Practice in IT department, bringing technical support and logical solutions to problems related with networking and computer equipment in the building; through software tools like Cisco LANDesk, Windows Server-Active Directory, Cisco Unified Call Manager.