Experience

College of Western Idaho

• United States
• Higher Education
• 500 - 600 Employee

• Instructor

  • Sep 2021 - Present



Control Air Enterprises LLC

• United States
• Construction
• 200 - 300 Employee

• Operations Manager

  • Oct 2016 - Apr 2021



Source Refrigeration & HVAC

• United States
• Construction
• 300 - 400 Employee

• Regional Director California Service

  • Oct 2011 - Oct 2017

  • Full P&L responsibility of the largest region in the company, managing over 10 major full service maintenance contracts. • Supervise direct staff of 10 and indirect reports of 150, in eight branch locations within the California region. • Manage and successfully exceeded annual budget by 105% of EBITDA. • Manage full-service maintenance contracts for multi-million dollar accounts. • Developed new KPIs to align with customer’s overall goals; including time & material… Show more • Full P&L responsibility of the largest region in the company, managing over 10 major full service maintenance contracts. • Supervise direct staff of 10 and indirect reports of 150, in eight branch locations within the California region. • Manage and successfully exceeded annual budget by 105% of EBITDA. • Manage full-service maintenance contracts for multi-million dollar accounts. • Developed new KPIs to align with customer’s overall goals; including time & material costs. • Partner with Sales & Marketing for improve customer relations and process improvement. • Responsible for restoring service maintenance contract with major grocer account. • Partnered with external Consultant to develop and implement service operational KPIs to streamline internal processes and improve performance. • Increase team performance through effective leadership. Show less • Full P&L responsibility of the largest region in the company, managing over 10 major full service maintenance contracts. • Supervise direct staff of 10 and indirect reports of 150, in eight branch locations within the California region. • Manage and successfully exceeded annual budget by 105% of EBITDA. • Manage full-service maintenance contracts for multi-million dollar accounts. • Developed new KPIs to align with customer’s overall goals; including time & material… Show more • Full P&L responsibility of the largest region in the company, managing over 10 major full service maintenance contracts. • Supervise direct staff of 10 and indirect reports of 150, in eight branch locations within the California region. • Manage and successfully exceeded annual budget by 105% of EBITDA. • Manage full-service maintenance contracts for multi-million dollar accounts. • Developed new KPIs to align with customer’s overall goals; including time & material costs. • Partner with Sales & Marketing for improve customer relations and process improvement. • Responsible for restoring service maintenance contract with major grocer account. • Partnered with external Consultant to develop and implement service operational KPIs to streamline internal processes and improve performance. • Increase team performance through effective leadership. Show less



Source Refrigeration and HVAC

• Service Manager

  • 2007 - 2011

  • Managed branch budget and 10-15 full service maintenance contracts. • Supervised direct staff of 50 Service Technicians in two branches. • Successfully exceeded budget, by increasing EDITDA by over 200% in less than one year. • Assisted Regional Director with alignment of Region. • Developed Service Manager Guide for daily tasks. • Improved material costs in Region, by reducing refrigerant consumption. • Developed strong communication between field and office personnel. •… Show more • Managed branch budget and 10-15 full service maintenance contracts. • Supervised direct staff of 50 Service Technicians in two branches. • Successfully exceeded budget, by increasing EDITDA by over 200% in less than one year. • Assisted Regional Director with alignment of Region. • Developed Service Manager Guide for daily tasks. • Improved material costs in Region, by reducing refrigerant consumption. • Developed strong communication between field and office personnel. • Assisted with the development of regional Standard Operation Procedures (SOP), detailing all customer specific requirements

• Account Manager

  • 2005 - 2007

  • Managed large grocer accounts and military account. • Responsible for account collections, invoicing review, day-to-day account management,conflict resolution. • Processed billings, POC for government inquires, site inspections, and conflict resolution

• Technical Manager

  • 2004 - 2005

  • Assisted field personnel with diagnoses and proper repair processes.

• Field Service Technician

  • 1992 - 2004

  • Start-up technician for large grocer refrigeration systems. • Team lead on major refrigeration service issues.