Experience

S&T Properties

• Canada
• Real Estate
• 1 - 100 Employee

• Cleaner Manager

  • May 2022 - Present

• Maintenance Specialist

  • Feb 2022 - May 2022

• Guest Services Coordinator

  • Jul 2021 - Feb 2022



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Feb 2021 - Jul 2021

  Perform remote troubleshooting for computers to customers. Perform remote troubleshooting for computers to customers.



Accedo Technologies

• Nicaragua
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2020 - Dec 2020

  Customer support on DoorDash's campaign, providing assistance to US, Canadian and Australian based customers. Customer support on DoorDash's campaign, providing assistance to US, Canadian and Australian based customers.



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Dec 2016 - Apr 2020

  Developed multiple positions to provide customers with a first class service as AA required and including communication with US based authorities such as TSA or CBP. Multiple apps were used, mostly Sabre. Also developed Operations position which was locally in charge of dispatch each AA flight which arrived and departed from Managua, Nicaragua. Developed multiple positions to provide customers with a first class service as AA required and including communication with US based authorities such as TSA or CBP. Multiple apps were used, mostly Sabre. Also developed Operations position which was locally in charge of dispatch each AA flight which arrived and departed from Managua, Nicaragua.



BAC Credomatic

• Costa Rica
• Banking
• 700 & Above Employee

• Collections Representative

  • Sep 2014 - Oct 2016

  Worked with programs such as AS400 and Ciber Credit to contact customers with all kinf of loans and credit cards. Worked with programs such as AS400 and Ciber Credit to contact customers with all kinf of loans and credit cards.