Automation Specialist

• Oct 2022 - Present

Automation Specialist

• Jan 2018 - Sep 2022

As an automation specialist I have full ownership of the process automation journey, including the identification of use cases and its assessment as opportunities for automation, solution design, development, deployment and handover. The main technologies and capabilities I have been working with in my solutions: • Blue Prism for Robotics Process Automation. • Laravel and Red Hat in a LEMP stack, for building and hosting bespoke tools and API's. • Python, Pandas, SQL ,Tableau and its API's, MicroStrategy and Business Objects for data visualisation and data analytics. • ServiceNow and it's API's for automation of Network Operations and Service Management activities. Azure DevOps, GIT and Visual Studio Code are some of the tools I have been using to support my development work. Show less

Systems Engineer

• Jul 2017 - Nov 2017

• Working with Ericsson Managed Services teams as SME for Real Time Performance Monitoring for 2G, 3G and 4G Networks;• Provide technical input to Solution Architects in the solution design phase;• Establish and document the low-level design of solutions;• Development of Real Time Network Performance Monitoring tools, guidance of other developers and code review.• Ensure the solution requirements are met and delivered in a timely manner.

RAN OSS Operations Engineer

• Aug 2015 - Jun 2017

Responsibilities:• RAN Back Office OSS Engineer, part of Managed Services for EE and 3UK;• Development of Real Time Performance Monitoring tools for the 2G, 3G and 4G networks, using Perl, Python, SQL and JavaScript;• Maintenance and optimisation of the LAMP stack (Red Hat, Apache, PostgreSQL, PHP, Perl, Python);• OSS platforms support for Nokia NetAct, Samsung LSM-R and Huawei U2000, including incident response and fault resolution, software roll-out and network element migrations.• Planning, tracking and reporting of project activities and network change implementation, providing supervision and technical leadership to offshore Back Office teams.Major Contributions:• Optimisation of Real Time Performance Monitoring tools and data feeds for reduction of latency in KPI calculation, enabling the real-time analysis of all Network KPI’s and improved efficiency in resource usage.• Integration of NetAct 15.x and 16.x versions as well as Samsung LSM-R 4.5 and 6.0 versions with Real Time Performance Monitoring tools and Fault Monitoring tools. • Improvements in OSS tools integration, consolidation of data feeds and decommissioning of superseded reporting. This resulted in a reduction of tools operations complexity and a significant downtrend in the volume of incidents, in some instances up to 90% reduction in occurrences. Show less

Senior Customer Support Engineer

• May 2012 - Aug 2015

Responsibilities:• Working as Customer Support Engineer with a Nokia Customer Experience Management team serving Customers in Europe, North America and Latin America regions;• Provided troubleshooting, software installation and knowledge base building for OSS and Charging Mediation software;• Work closely with Technical Support and R&D teams through internal Nokia Collaboration tools and Software fault reporting tools, to resolve incidents and problems related with configuration and software defects;• Ownership of Customer support requests, priority assessment, case assignment according to the level of required expertise and liaising with Case Managers to ensure solution delivery according to the contractual SLA’s.Major Contributions:• Software installation, commissioning and Customized charging solutions deployments in TMN Portugal and Cabo Verde Móvel, acting as a testing and deployment Engineer and advisor for mediation platforms capacity planning, optimization and maintenance. This was a responsibility taken over a 5 years’ time span with constant communication with customer and internal project owners. It comprised of three full iterations in Software and Hardware upgrades with intermediate uplifting of the Charging Customization and constant support of Circuit Switching Network Elements integration. The combination with daily support activities as a Customer Support Engineer has driven Customer confidence in the product to a very high level which translated into an expressive contribution to overall Customer Satisfaction;• Technical advisor and mentor for Charging Mediation within the department. This involved, collaboration in a daily basis with Packet Core and Switching Core Engineers to discuss and troubleshoot ongoing problems related with charging configuration, setup and maintenance of the Charge@Once Mediate testbed and guidance through its use. Show less

Technical Support Engineer and End-to-End Care Services Engineer

• Oct 2008 - May 2012

Responsibilities:• Development of Preventive Monitoring tasks in Nagios, using Perl and Bash scripting, based on site environment variables such as traffic, temperature and CPU load, and correlation of alarms raised through the traditional OSS platforms, for a proactive approach towards problem mitigation in the network;• Software support for Nokia Charging Mediation products for Customer Support teams worldwide;• Ensure successful incident and problem resolution either by providing configuration changes or reporting Software defects that required correction by the R&D group.Major Contributions:• Team key element for Preventive Care services introduction acting both as a Support Engineer, developer and mentor. Show less