Carlos Griffith
IT Support Technician - Intermediate at Texas Health Mansfield- Claim this Profile
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English Native or bilingual proficiency
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Bio
Credentials
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CompTIA Network+ (in progress)
CompTIA
Experience
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Texas Health Hospital Mansfield
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United States
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Hospitals and Health Care
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1 - 100 Employee
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IT Support Technician - Intermediate
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Oct 2020 - Present
• IT-Support tech at AdventHealth/Texas Health Resources facility, Texas Health Mansfield, and its surrounding facilities • Proficient in ServiceNow ticketing system • Assisted doctors, clinicians, and other hospital staff with technical problem, from hardware failure to software troubleshooting • Subject Matter Expert for Curbell Rego and Sonifi Digital Door Signs. • Primary point of contact for Curbell and Sonifi. • Local IT point of contact for CensiTrac go live. • Set up and deployment of all devices in the hospital in preparation of opening. • Prepare for opening of the facility (device deployment, network patching, device testing, etc). • Assisted South Overland Park facility prior to opening (device deployment, network patching, device testing, etc). • Highest number of tickets closed in the Southwestern Region in 2021. • Was apart and leaded local IT techs with Epic Go-Live Show less
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Central Texas Medical Center
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United States
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Hospitals and Health Care
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100 - 200 Employee
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IT Support Technician - Associate
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Oct 2019 - Oct 2020
• IT-Support tech at AdventHealth facility, Central Texas Medical Center, and its surrounding facilities • Assisted doctors, clinicians, and other hospital staff with technical problem, from hardware failure to software troubleshooting • Set up and deployment of new model Cisco phones for departments within the hospital • Assisted Texas Health Huguley for a week with ServiceNow tickets and imaging/deployment of new devices • Assisting Christus Health as they transition their systems into Central Texas Medical Center Show less
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Andrews Beaty Pool
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Berrien Springs, MI
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Pool Rental Coordinator
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Mar 2017 - Dec 2018
• Provided customer support and communication between patrons and pool rentals • Maintained activity logs to track scheduling of rentals including detailing dates, times, and inventory • Facilitated every rental to ensure seamless transactions and adequate instruction was provided to all involved including lifeguards • Provided customer support and communication between patrons and pool rentals • Maintained activity logs to track scheduling of rentals including detailing dates, times, and inventory • Facilitated every rental to ensure seamless transactions and adequate instruction was provided to all involved including lifeguards
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Andrews Beaty Pool
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Berrien Springs, MI
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Lifeguard
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Aug 2014 - Dec 2018
To protect patrons and warn them of any dangers around the pool, as well as ensure they are safe as they swim. To protect patrons and warn them of any dangers around the pool, as well as ensure they are safe as they swim.
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Mandfield ISD Natatorium
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Mansfield, TX
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Lifeguard
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Jun 2012 - Aug 2018
Worked from June 2012 - August 2014. Returned during summers of 2015 - 2018. Worked from June 2012 - August 2014. Returned during summers of 2015 - 2018.
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Southwestern Union of Seventh-Day Adventists
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Burleson, TX
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IT & Communications Intern
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May 2017 - Aug 2017
• Corporate intern at administrative headquarters for the Seventh-day Adventist Church in the Southwest, covering a five-state region including Arkansas, Louisiana, Oklahoma, Texas, and New Mexico • Responsible for maintaining mailing list and marketing collateral for the union’s monthly magazine The Record • Developed data base methodology to maximize the organization, reporting and maintenance of mailing list (MS Excel based) • Authored defined benefit/retirement article for Union Education Director Show less
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Southwestern Union of Seventh-Day Adventists
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Burleson, TX
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Commuications Intern
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May 2016 - Aug 2016
• Corporate intern at administrative headquarters for the Seventh-day Adventist Church in the Southwest, covering a five-state region including Arkansas, Louisiana, Oklahoma, Texas, and New Mexico • Assisted in online and on-site Registration for JUMPSTART a health clinic program in Killeen, Texas that provides free health care for cities within the Southwestern Union with fewer than 500,000 inhabitants. It is a subsidiary of Pathway to Health • Registered over 600 individuals resulting in engaging over 600 volunteers for 2 days • Assisted in contacting media outlets to promote JUMPSTART resulted in over 2,000 people receiving care Show less
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Southwestern Union of Seventh-Day Adventists
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Burleson, TX
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IT Intern
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May 2015 - Aug 2015
• Corporate intern at administrative headquarters for the Seventh-day Adventist Church in the Southwest, covering a five-state region including Arkansas, Louisiana, Oklahoma, Texas, and New Mexico • Managed multiple servers and aided in user support • Imaged and coordinated transfer of computers sent to South America in support of mission trip • Completed PC configuration for twenty-five (25) laptop computers • Executed server configuration • Informed staff regarding the status of project activities, barriers and milestones for completion Show less
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Education
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2014 - 2018
Andrews University
Bachelor’s Degree, Business Administration: Information Technology
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