Experience

Urban Fare

• Canada
• Food & Beverages
• 100 - 200 Employee

• COS Supervisor

  • Nov 2021 - Present

  In January I got promoted to COS Supervisor, I also start working in another location, at Urban Fare Coal Harbour; Working as COS Supervisor I have to be responsible for duties related to the entire store, which includes Management, Customer Service, Merchandising Organization, Goods Replacement and others; Responsible for the online shopping, select the products for the costumers and attend the customer when they go to the store to pick-up the products; Also responsible for the Dairy Department, place the order for all the products in this section; Responsible for organizing and control all the back stock for the Dairy Department; Customer Service attendance, helping them to in what they need.



United Nations

• International Affairs
• 700 & Above Employee

• United Nations Consultant - STD/Aids Program Sao Paulo Municipality

  • Mar 2002 - Oct 2021

  • Team leadership for administrative/finance and budget management of projects; • Solid knowledge with customer service; • Solid knowledge of purchase area and negotiation; • Experience in managing people, using management tools; • Process management, seeking high performance and creating indicators for measurement of results; • Budget management of the area, ensuring the use of the resources approved within the timeframe and budget; • Experience in analysis of costs; • Accompanying auditors, raising and evaluating information, coordinating the interface between service provider and service company; • Participation in research projects of measurement of spending and financial evaluation; • Participation in training for managers to measure of Latin America spent on complex projects. • A consultant hired by the United Nations Educational, scientific and Cultural Organization (UNESCO), for the development of the projects of the Municipal STD/AIDS Program and Municipal Health School, developed in partnership with the Municipal Health Secretary of São Paulo; • Experience in administrative and financial training; • Management of the Municipal Public Health projects.



Self Employed

• United States
• 700 & Above Employee

• Independent Business Consultant

  • Jan 2016 - Apr 2017

  Consultancy for companies in Strategic Planning and Reorganization of Administrative. Consultancy for companies in Strategic Planning and Reorganization of Administrative.



Faculdade Eduvale

• Olímpia Area, Brazil

• Professor

  • Feb 2015 - Aug 2015

  Professor for the course of Administration – Field Marketing and Strategic Planning Professor for the course of Administration – Field Marketing and Strategic Planning



Faculdade Morumbi Sul

• Education Management
• 1 - 100 Employee

• Professor

  • Aug 2014 - Dec 2014

  Professor for the course of Administration – Field Logistics Professor for the course of Administration – Field Logistics



Anhanguera Educacional

• Brazil
• Education Administration Programs
• 700 & Above Employee

• E-learning Tutor

  • Oct 2012 - Jul 2013

  Undergraduate Administration and Marketing E-LEARNING tutor Undergraduate Administration and Marketing E-LEARNING tutor



Estácio

• Brazil
• Higher Education
• 700 & Above Employee

• Professor

  • Oct 2010 - Mar 2013

  Professor of Management Courses – Field Marketing, Logistics and Project Management. Professor of Management Courses – Field Marketing, Logistics and Project Management.



Unibanco S/A

• São Paulo, Brazil

• Account Manager

  • Jul 2001 - Feb 2002

  Responsible for managing customer accounts, customer service and all routines of a bank branch. Responsible for managing customer accounts, customer service and all routines of a bank branch.



Itaú Unibanco

• Brazil
• Banking
• 700 & Above Employee

• Customer Service Attendant

  • Jun 1999 - Jun 2000

  Customer service by phone, answering questions and solving problems. Customer service by phone, answering questions and solving problems.