IT Specialist

• Mar 2021 - Present

Sales Manager

• Oct 2020 - Mar 2021

Oversee day-to-day tech retail operations and staff, monitor and prioritize workflow and schedules. Manage the selection, training and development of staff. Ensure weekly sales goals are met. Sell the store's services and products to new or established customers. Handle and resolve escalated customer complaints and issues. Provide tech services to customers, including data recovery and backup, virus removal, software installation services and hardware repairs on Mac OS and… Show more Oversee day-to-day tech retail operations and staff, monitor and prioritize workflow and schedules. Manage the selection, training and development of staff. Ensure weekly sales goals are met. Sell the store's services and products to new or established customers. Handle and resolve escalated customer complaints and issues. Provide tech services to customers, including data recovery and backup, virus removal, software installation services and hardware repairs on Mac OS and Windows Computers. Repair general hardware for laptops, desktops and cell phones. Troubleshoot printers (HP, Brother, Epson) and iOS/Android devices. Deployment and services for network infrastructure for customers and small companies.

Technology Supervisor

• Sep 2016 - Oct 2020

• Coach associates from the technology department to understand their roles and goals • Improve Customer satisfaction by 80% in tech related services. • Manage the inventory and stock for the technology floor • Provide tech services to customers, including data recovery and backup, virus removal, software installation services and hardware repairs. • Repair general hardware for laptops, desktops and cell phones. • Troubleshoot printers (HP, Brother, Epson) and iOS/Android… Show more • Coach associates from the technology department to understand their roles and goals • Improve Customer satisfaction by 80% in tech related services. • Manage the inventory and stock for the technology floor • Provide tech services to customers, including data recovery and backup, virus removal, software installation services and hardware repairs. • Repair general hardware for laptops, desktops and cell phones. • Troubleshoot printers (HP, Brother, Epson) and iOS/Android devices. • Increase in-store phone repairs by 60%, placing it as one of the top 100 stores out of 1400 worldwide. • Raised tech services sales by 50% compared to last year results.

Support Engineer

• Feb 2015 - Sep 2015

- Technical support for the network security solution IMPERVA - Demo installations for clients. - Offer training in the IMPERVA tools management. - Also experience in the management of other security tools like RADWARE and GOANYWHERE. - Technical support for the network security solution IMPERVA - Demo installations for clients. - Offer training in the IMPERVA tools management. - Also experience in the management of other security tools like RADWARE and GOANYWHERE.

Intern

• Jan 2013 - Feb 2014

- Risk analysis of technological platforms: SAP, Oracle, SQL Server, and Windows Server. - Information Technology General Controls: Logical Access management, control of changes, incidents and backups. - Financial audit support. - Supervisor of financial processes and SAP controls. - Evaluation of the systems environmental safety. - Management letter elaboration with findings and recommendations. - Risk analysis of technological platforms: SAP, Oracle, SQL Server, and Windows Server. - Information Technology General Controls: Logical Access management, control of changes, incidents and backups. - Financial audit support. - Supervisor of financial processes and SAP controls. - Evaluation of the systems environmental safety. - Management letter elaboration with findings and recommendations.

Operator

• Aug 2008 - Aug 2012

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