Carlos Espigares

Customer Success Manager at Skipso
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Contact Information
us****@****om
(386) 825-5501
Location
Santa Cruz de Tenerife, Canary Islands, Spain, ES
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency
  • Portuguese Limited working proficiency

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5.0

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Naiara Campo Albalá

I have had the pleasure of closely working with Carlos as his Team Lead for over 1 year at GoSstudent. Carlos has consistently demonstrated his ability to act as a bridge between our users and the Product team, effectively reporting technical issues and ensuring smooth communication between both parties. He possesses great communication skills, allowing him to understand and address the concerns of our users promptly and scale the information upwards. Carlos has proven to be an invaluable asset to our organization in maintaining a strong user-product relationship, ensuring a flow feedback between the Tutor Team, the Customer Care Team and Product. In addition to his role as a liaison, Carlos has also been instrumental in providing exceptional support to our tutors. He has been diligent in assisting them in effectively utilizing our product, ensuring they have a seamless experience. Carlos's extensive knowledge of our product and his willingness to go the extra mile in resolving any issues or queries have been highly appreciated by both tutors and the team. Carlos consistently displays a positive and customer-focused attitude. One of Carlos's notable projects in the team was the Onboarding of our internal tool GoClass, delivering training and onboarding sessions to our users and colleagues, and mantinging cosntant feedback and reporting of incidents from tutors to the Tech team. Carlos has consistently received positive feedback from our users for his exceptional training sessions. In summary, I wholeheartedly recommend Carlos for any role in the user/customer support, specially in the Tech & Education industry. I am confident that Carlos will do great in any role he undertakes, and I believe he will make a valuable addition to any team.

Gerardo Calle Chavez

I am delighted to write a strong recommendation for Carlos, a remarkable colleague with whom I had the pleasure of collaborating on multiple projects. Despite being in different teams, Carlos's exceptional professionalism, expertise, and commitment to excellence left a lasting impression on me. He consistently displayed a strong work ethic, attention to detail, and a drive for delivering outstanding results. Carlos's collaborative nature and willingness to go above and beyond to support his colleagues made him an invaluable asset to the entire organization. His ability to analyse complex problems and propose innovative solutions was truly impressive. His positive attitude, exceptional interpersonal skills, and dedication to his work make him a standout professional. I have no doubt that Carlos will continue to excel in his career and contribute significantly to any team or organization he becomes a part of.

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Credentials

  • Programa Especializado - Soporte de Tecnologías de la Información de Google
    Coursera
    Dec, 2021
    - Nov, 2024
  • Spanish abroad: short training course for visiting and assistant teachers of Spanish
    Universidad Internacional Menéndez Pelayo
    Aug, 2014
    - Nov, 2024

Experience

    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Jul 2023 - Present

    • Austria
    • Education Administration Programs
    • 700 & Above Employee
    • Tutor Success Manager, Tech Expert
      • Oct 2022 - Jul 2023

      Acted as a bridge between users and Product, reporting technical issues and ensuring smooth communication.Provided support to tutors, assisting them in effectively utilizing our product.Served as a product expert, delivering training and onboarding sessions to users, enhancing their proficiency in utilizing our product.Cross-collaborated with customer care and sales departments, contributing to process improvement initiatives.Got promoted to "Tech expert" within 8 months.

    • Tutor Success Manager
      • Feb 2022 - Oct 2022

    • Spain
    • Education Management
    • 300 - 400 Employee
    • Teacher Assistant
      • Sep 2021 - Feb 2022

    • Vietnam
    • Education Administration Programs
    • 1 - 100 Employee
    • English Second Language Teacher
      • Sep 2020 - Jun 2021

    • Vietnam
    • Education Management
    • 300 - 400 Employee
    • English Teacher
      • Aug 2019 - May 2020

    • Portugal
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Experience Specialist
      • Jun 2018 - Nov 2018

    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Airbnb Customer Support Representative
      • Jun 2017 - Jun 2018

    • English Teacher
      • Dec 2015 - Dec 2016

Education

  • Universidad de Cantabria
    Primary Education Degree, specializing in Teaching English as a foreign language, Elementary Education and Teaching
    2010 - 2014
  • Universidad Autónoma de Baja California
    Language Teaching, Foreign Languages and Literatures, General
    2013 - 2014

Community

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