Carlos Erazo
Senior IT Solutions Technician at TEKConn, Inc.- Claim this Profile
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English -
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Spanish Native or bilingual proficiency
Topline Score
Bio
LinkedIn User
I had the privilege of working with Carlos Erazo, what is proactive, result oriented, responsible and he is always ready to put all his energy and time to get the job done. He has an exceptional background and analytical skill in IT field. Carlos, is a great asset to any company.
Chris Protopapas
Carlos is a truly dedicated IT professional. He's relentless when trying to track down a problem, and often finds a creative way to solve it. A really committed problem solver, and a really nice guy, highly recommended.
LinkedIn User
I had the privilege of working with Carlos Erazo, what is proactive, result oriented, responsible and he is always ready to put all his energy and time to get the job done. He has an exceptional background and analytical skill in IT field. Carlos, is a great asset to any company.
Chris Protopapas
Carlos is a truly dedicated IT professional. He's relentless when trying to track down a problem, and often finds a creative way to solve it. A really committed problem solver, and a really nice guy, highly recommended.
LinkedIn User
I had the privilege of working with Carlos Erazo, what is proactive, result oriented, responsible and he is always ready to put all his energy and time to get the job done. He has an exceptional background and analytical skill in IT field. Carlos, is a great asset to any company.
Chris Protopapas
Carlos is a truly dedicated IT professional. He's relentless when trying to track down a problem, and often finds a creative way to solve it. A really committed problem solver, and a really nice guy, highly recommended.
LinkedIn User
I had the privilege of working with Carlos Erazo, what is proactive, result oriented, responsible and he is always ready to put all his energy and time to get the job done. He has an exceptional background and analytical skill in IT field. Carlos, is a great asset to any company.
Chris Protopapas
Carlos is a truly dedicated IT professional. He's relentless when trying to track down a problem, and often finds a creative way to solve it. A really committed problem solver, and a really nice guy, highly recommended.
Credentials
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CompTIA Security+
CompTIAOct, 2019- Nov, 2024 -
Network +
CompTIAOct, 2020- Nov, 2024 -
Microsoft certified: Azure Administrator Associate
MicrosoftFeb, 2023- Nov, 2024 -
Teams Administrator Associated
MicrosoftJan, 2022- Nov, 2024
Experience
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TEKConn, Inc.
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United States
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Information Technology & Services
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1 - 100 Employee
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Senior IT Solutions Technician
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Jun 2018 - Present
- Provide technical support for end user desktop - Active Directory Administration including account management, maintenance, and creation of group policy, and file permissions - Exchange & Office 365 advanced administration including distribution groups, and connector configurations - Provide support for level 2 and 3 ticket escalations - Provide support for VIP user requests - Provide support for client projects such as Office 365 migrations, VPN rollouts, etc. - Assist and provide technical training for Help Desk Analysts team - Create documentation for resolution to complex technical issues Show less
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Coloredge
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United States
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Advertising Services
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1 - 100 Employee
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IT Support Technician
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Nov 2016 - Jun 2018
* Diagnoses and repairs hardware problems including the ability to set-up; configure; and test equipment. * Performs preventive maintenance, installs and upgrades, including but not limited to calling in warranty support for hardware problems. * Maintains an up-to-date knowledge of repair practices, policies, and technical specifications of computer and printer hardware. * Coordinates implementation of new software and equipment upgrades. * Troubleshoots network connectivity issues. * Participates in special projects, such as company computer equipment moves, and emergency power generator tests. * Provides general hands-on technical support to all departments * Must keep abreast with changing technological developments including both hardware and software updates. * Monitor functionality of the network, servers, and device management systems * Create and schedule maintenance plans to ensure reliability of systems and servers *FTP Server Management *Active Directory management Show less
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IT Specialist
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Sep 2015 - Nov 2016
Configure and deploy staff and student laptops to prepare for relocation Perform software and hardware repairs and contact providers if required (IBM, Ricoh, IPS) Investigate and solve issues reported by staff members in a timely and efficient manner Responsible for researching new software for assets management Ensure proper computer and network device operations with required software support Assist with implementation of IT projects Assist in maintaining data backup Contribute Tech articles as a guide for staff members to solve technical issues Show less
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Essex County College
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United States
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Higher Education
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500 - 600 Employee
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Computer Lab Technician
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May 2013 - Aug 2015
May ‘13 – Jun ‘15 •Repaired, deployed, and installed hardware and software; tested and customized images; cloned hard drive • Provided personal assistance to students on desktop and Macintosh computers • Maintained computing facilities and managed printers (repaired, changed parts, setup, and configured) May ‘13 – Jun ‘15 •Repaired, deployed, and installed hardware and software; tested and customized images; cloned hard drive • Provided personal assistance to students on desktop and Macintosh computers • Maintained computing facilities and managed printers (repaired, changed parts, setup, and configured)
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TEAM Schools: A KIPP Region
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Newark
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IT Intern
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Jun 2014 - Sep 2014
IT Intern - Computer Technician - June 2014 - June 2015 IT Intern - Computer Technician - June 2014 - June 2015
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Education
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2013 - 2015
New Jersey Institute of Technology
Bachelor's degree, Network Security -
2008 - 2013
Essex County College
Associate's degree, Computer Science
Community
