Experience

FlipTalk

• United States
• E-learning
• 1 - 100 Employee

• B2B KAM

  • Nov 2022 - Present

  Desarrollador de Negocios B2B Desarrollador de Negocios B2B



MANATI BY CARIBE SAS

• Cali, Valle del Cauca, Colombia

• Jefe de desarrollo de negocio

  • Apr 2020 - Present

  Desarrollo de servicio al cliente, ventas, control de calidad y todos los procesos de la compañía. Administrar personal, gestionar nomina, pagos a proveedores y ventas de la empresa. Desarrollo de servicio al cliente, ventas, control de calidad y todos los procesos de la compañía. Administrar personal, gestionar nomina, pagos a proveedores y ventas de la empresa.



Bedoya Franchise Consulting

• Colombia

• Franchise Developer

  • Jan 2015 - Present

  Franchise business model consultant, advice on the process to configure a franchise. Search of entrepreneurs for the acquisition of new franchises in Colombia, market segmentation, analysis and feasibility study and zoning of areas of influence. Market research. Business model presentation. Franchise business model consultant, advice on the process to configure a franchise. Search of entrepreneurs for the acquisition of new franchises in Colombia, market segmentation, analysis and feasibility study and zoning of areas of influence. Market research. Business model presentation.



Helen Doron Educational Group

• Israel
• Primary and Secondary Education
• 500 - 600 Employee

• Latin American Market Developer - Business Development Department

  • Nov 2015 - Apr 2020

  Helen Doron brand developer for Latin America. Support Master Franchisees in development their areas Presentation of Franchise Model Evaluation of Master Franchise zones. Helen Doron brand developer for Latin America. Support Master Franchisees in development their areas Presentation of Franchise Model Evaluation of Master Franchise zones.



Audara

• Colombia
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2016 - Jul 2019

  Customer support, and follow up for the software use Online courses developer Training Leader Customer support, and follow up for the software use Online courses developer Training Leader



DreamPBX

• Telecommunications

• Support Coordinator and Post Sale Specialist

  • Apr 2014 - Apr 2016

  Coordinate the support area and HelpDesk of the company Carry out commercial coordination to generate after-sales service for existing customers Customer loyalty Support to the Commercial Department to evaluate new prospects Coordinate the support area and HelpDesk of the company Carry out commercial coordination to generate after-sales service for existing customers Customer loyalty Support to the Commercial Department to evaluate new prospects



Kumon Colombia

• Market Analyst

  • Oct 2011 - Dec 2013

  Support to the achievement of the target market, management of geo-referencing software, verification of potential franchise opening areas and current franchise zones. Management of statistics and indicators related to the business. Support for the company's strategic growth. Creation of franchise image manuals and opening process.

• Franchise Coordinator

  • Oct 2009 - Oct 2011

  Management of 23 franchised units in Eje Cafetero, Nariño and Bogotá. Supporting their growth through administrative, marketing and educational quality management according to the company's guidelines.



Gilat Colombia

• Colombia
• Telecommunications
• 1 - 100 Employee

• Account Manager

  • Jan 2009 - Oct 2009

  Administrative, commercial and indicator monitoring of 122 Community Internet Access Centres and 127 Community Rural Telephony Points at national level (Compartel Guvernamental Program). Administrative, commercial and indicator monitoring of 122 Community Internet Access Centres and 127 Community Rural Telephony Points at national level (Compartel Guvernamental Program).



Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• Analista de atención personalizada

  • Jan 2007 - May 2008

  Atención presencial a clientes de la empresa, apoyo comercial, y administrativo de sede Manizales Atención presencial a clientes de la empresa, apoyo comercial, y administrativo de sede Manizales