Carlos Davila Ramirez

IT Technical Director Colombia at Buwelo BPO
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Contact Information
us****@****om
(386) 825-5501
Location
Perímetro Urbano Medellín, Antioquia, Colombia, CO
Languages
  • English -

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Margarita Sevilla Peñuela

Carlos es un profesional íntegro, responsable y ético. Cuenta con competencias de liderazgo de equipos de trabajo, orientación a resultados, tolerancia al trabajo bajo presión y a la diversidad de opiniones. Como compañero de trabajo y par, es una persona que está en pro de un buen clima laboral, trabajar en equipo y es propositivo con ideas innovadoras que permitan el mejoramiento de los procesos.

Renato Cuellar Alvarez

Carlos es una excelente persona, es capaz de desarrollar los proyectos que lleva a cabo pero siempre contando con calidad humana, trabajar con el fue una gran experiencia, es una persona que le gusta enseñar y con la que se puede trabajar.

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Credentials

  • FIVE9 SYSTEMS ADMINISTRATOR
    Five9
    Sep, 2016
    - Oct, 2024
  • Networking for CCNP - ROUTE
    Cisco
    Nov, 2013
    - Oct, 2024
  • CISCO CCNA-W
    Cisco
    Dec, 2012
    - Oct, 2024
  • ITIL FOUNDATIONS V3
    IntelligentOrange
    Jan, 2012
    - Oct, 2024
  • IT SECURITY & CONTROLS
    Servicio Nacional de Aprendizaje (SENA)
    Dec, 2010
    - Oct, 2024
  • SQL DATABASE ADMINISTRATION
    Servicio Nacional de Aprendizaje (SENA)
    Nov, 2010
    - Oct, 2024
  • CQS - CISCO SECURITY SOLUTIONS SYSTEM ENGINEER (SSSE)
    Cisco
    Apr, 2010
    - Oct, 2024
  • CQS - CISCO ADVANCED WIRLESS LAN SYSTEM ENGINEER (AWLANSE)
    Cisco
    Oct, 2009
    - Oct, 2024
  • CISCO CCDA
    Cisco
    May, 2009
    - Oct, 2024
  • CISCO CCNA
    Cisco
    Mar, 2009
    - Oct, 2024

Experience

  • Buwelo Corporate
    • United States
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • IT Technical Director Colombia
      • Jun 2021 - Present

      Buwelo is a US-based customer care company helping organizations create a better "Customer Experience". We build and manage high-performance customer care teams for companies seeking better talent, lower costs, improved scalability, and operational redundancy. Now expanding operations to Colombia and Dominican Republic with great expectations! Buwelo is a US-based customer care company helping organizations create a better "Customer Experience". We build and manage high-performance customer care teams for companies seeking better talent, lower costs, improved scalability, and operational redundancy. Now expanding operations to Colombia and Dominican Republic with great expectations!

  • Independent Consultant
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Consultant
      • Jul 2020 - May 2021

      IaaS, SaaS, CCaaS Technologies, IT Tools, Infrastructure, Telecommunications and Software assessments for Small and Medium BPO Companies in Cali - Colombia. IaaS, SaaS, CCaaS Technologies, IT Tools, Infrastructure, Telecommunications and Software assessments for Small and Medium BPO Companies in Cali - Colombia.

  • DYF Ingeniería
    • Cali, Colombia
    • IT Infrastructure Coordinator
      • Apr 2019 - Jun 2020

      Contractor for an external US BPO Company. Responsible for all IT and Call Center Infrastructure management, Servers, Network, Telecommunications and Firewall Administration, Call Center Services, Service Desk and 3rd Level Support. Contractor for an external US BPO Company. Responsible for all IT and Call Center Infrastructure management, Servers, Network, Telecommunications and Firewall Administration, Call Center Services, Service Desk and 3rd Level Support.

  • Fig Tree S.A.S.
    • Cali, Colombia
    • IT Department Manager
      • Feb 2017 - Dec 2018

      US BPO Company. Ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization. Planning, coordination, direction, and design of IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT Department. Achievements: * IT Infrastructure implementation with a 100% improvement and growth. * Company 80% Software Legalization. (Microsoft, Five9, Leadtrac CRM, Sophos and Activtrak) * 100% Surveillance System Project Execution (Hikvision) and Network and Company data security. (Fortinet) Show less

  • Futero S.A.S.
    • Cali - Colombia
    • IT Department Manager
      • Jun 2016 - Feb 2017

      US BPO Company. Ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization. Planning, coordination, direction, and design of IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT Department. Achievements: * 50% improvement on the Company IT Infrastructure (Data Center, Networks and Communications) * IT Department 100% growth. US BPO Company. Ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization. Planning, coordination, direction, and design of IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT Department. Achievements: * 50% improvement on the Company IT Infrastructure (Data Center, Networks and Communications) * IT Department 100% growth.

  • Algar Tech
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Infrastructure Analyst
      • Dec 2015 - Apr 2016

      IT Infrastructure and Network Specialist for Abbott Laboratories, in the Network Excellence Center worldwide. Switches, Routers and Access Points administration and 2nd Level Support. WAN, LAN and Wi-Fi Network monitoring. IT Infrastructure and Network Support. Achievements: * 100% resolution of incidents and problems reported on the Global Network and Infrastructure of the company worldwide. * 100% KPI compliance. IT Infrastructure and Network Specialist for Abbott Laboratories, in the Network Excellence Center worldwide. Switches, Routers and Access Points administration and 2nd Level Support. WAN, LAN and Wi-Fi Network monitoring. IT Infrastructure and Network Support. Achievements: * 100% resolution of incidents and problems reported on the Global Network and Infrastructure of the company worldwide. * 100% KPI compliance.

  • PetroNova Inc.
    • Colombia
    • Oil and Gas
    • 1 - 100 Employee
    • TIC Administrator Engineer
      • Jan 2012 - Oct 2015

      Headquarters and oil fields network and IT Infrastructure administration and support. Servers, LAN, Wi-Fi Network and Telephony equipment, satellite links and end user support for 70 employees. IT provider’s contracts administration. Achievements: * 100% Project Execution of IT Infrastructure and Network installation and configuration for the Headquarters in Bogotá. * 100% Project Execution for connectivity and start-up of satellite links between Bogotá Headquarters and Tinigua Oil Fields in Puerto Hormiga (Putumayo) * Installation, Configuration and Start-up of the EDM Landmark Software for remote Drilling Monitoring in Tinigua Oil Fields. Show less

  • PACIFIC RUBIALES ENERGY CORP
    • Canada
    • Oil and Gas
    • 1 - 100 Employee
    • Network & Telecommunications Engineer
      • Jul 2011 - Feb 2012

      Headquarters and all country oil field’s network and telecommunications administration and 2nd level support. LAN, Wi-Fi Network, Video Surveillance and VoIP telephony equipment, satellite links and end user support for more than 500 employees. Achievements: * 100% KPI compliance. Headquarters and all country oil field’s network and telecommunications administration and 2nd level support. LAN, Wi-Fi Network, Video Surveillance and VoIP telephony equipment, satellite links and end user support for more than 500 employees. Achievements: * 100% KPI compliance.

  • Cibercall S.A. (CiberC LATAM)
    • Medellín - Bogotá D.C.
    • IT & Support Manager
      • Jul 2003 - Jun 2010

      Teams management for all regarding IT Infrastructure, Helpdesk Support, Projects and End User attention in all platforms and systems related with Telecommunications, Networking, BPO & Call Centers, Videoconference Systems, Recording Systems, LAN and Wi-Fi Networks for the company headquarters, branches and customers inside and outside the country, supported by a 10 Engineers team in Bogotá, Cali, Medellin, Quito and Miami. Achievements: * IT Infrastructure and 1200 Call Center seats implementation for EPM Contact in Medellín, as Support Engineer. * IT Infrastructure and 150 Call Center seats implementation for EMCALI in Cali, as Support Engineer. * IT Infrastructure and 320 employees CISCO VoIP Administrative Telephony implementation for Banco Agrario in Bogotá, as Project Engineer. * IT Infrastructure, LAN and Wireless Network implementation for 800 seats in AVIANCA’s Administrative Building in Bogotá, as Project Manager. * Wi-Fi Network Implementation for Fundación Santafé in Bogotá, as Project Manager. * 30 employees CISCO VoIP Administrative Telephony Implementation for EMCALI, as IT and Support Manager. * Promoted from Support Engineer, to Project Engineer, to Project Manager and then to IT & Support Manager. Show less

Education

  • Universidad EAN
    Bachelor's Degree, Computing and Systems Engineering
  • Universidad Autonoma de Colombia
    Specialist, Information Technology Management
  • Universidad Pontificia Bolivariana
    High School, Academic

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