Experience

ShipBob

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Implementation Specialist

  • Feb 2023 - Present

  - Implementation of new accounts including product training, consultation, and account set up - Identification and analysis of business trends to consider product engagement best practices- Troubleshooting operations issues, tech bugs, and more- Holding regularly scheduled meetings with new accounts to strategically plan store launch/ go live

• Merchant Care Representative

  • May 2021 - Feb 2023

  Supporting merchant inquiries through email and phoneLive, real-time phone support walking merchants through inquiriesAchieving and maintaining KPIs for cases closed/day, first response time, and Stella average star ratingsCoaching and training of new Merchant Care repsDownloading and reviewing reports to identify and solve discrepanciesProviding merchant outreach for at-risk merchant to solve ongoing and repeated issues and ensuring understanding of the product



XPDEL

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Launch Coordinator

  • Aug 2020 - May 2021

  Inventory management Cross-functionality training Driving & delivery logistics Merchandising plan o grams Inventory management Cross-functionality training Driving & delivery logistics Merchandising plan o grams



Garten

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Launch Coordinator

  • Feb 2020 - Aug 2020

  Merchandising and execution of microkitchens Demonstrating site walkthrough to analyze specifications of microkitchens Account management in Salesforce Warehouse inventory management Merchandising and execution of microkitchens Demonstrating site walkthrough to analyze specifications of microkitchens Account management in Salesforce Warehouse inventory management



Stitch Fix

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Merchandise Operations Specialist

  • Dec 2017 - Feb 2020

  Cross-functionality between office teams to best eliminate unwanted trends and evaluate processes to ensure efficiency.Sorting and organizing shipping for merchandise RTVsData entry of new merchandise receipts, units received versus expected.Researching unit discrepancies and logging charge backs to vendorsCreating and adjusting records for merchandise receivedLeading a team of 60+ associates ensuring daily metric expectations are met.Coordinating shipment pickups with USPS and FedEx Show less

• Customer Service Representative

  • Sep 2015 - Dec 2017

  Prioritizing Zendesk tickets to keep client keep requests under 24 turn around.Detecting and adjusting client facing profile errorsDetecting and researching client trends, fraudSorting and expediting past due shipments.

• Warehouse Associate

  • Nov 2013 - Sep 2015

  Process return shipments.Documenting standard operating procedures.Return merchandise to proper inventory locations.Proper quality control protocol.



Macy's

• United States
• Retail
• 700 & Above Employee

• Loss Prevention

  • Nov 2011 - Nov 2013

  Detecting and apprehending shoplifters. Observing characteristics of shoplifters. Maintaining a safe and friendly environment for all customers. Customer servicing and greeting. CCTV observation. Installation and maintenance of CCTV cameras. Detecting and apprehending shoplifters. Observing characteristics of shoplifters. Maintaining a safe and friendly environment for all customers. Customer servicing and greeting. CCTV observation. Installation and maintenance of CCTV cameras.