Experience

Education Dynamics, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Director of Software Quality Assurance

  • Oct 2021 - Present

• Software QA Manager

  • Jan 2017 - Oct 2021



Transdev North America

• Ground Passenger Transportation
• 700 & Above Employee

• Software Developer

  • Jan 2012 - Dec 2016

  • Create front-end automated phone application using Omniview 3D Application Server platform. Assisted with the integration of WSDL / MS SQL back-end services along with integration of AVAYA, NORTEL, SHORTEL PBX • Design and develop custom speech-recognition grammar files to integrate with Lumenvox Speech Recognition Engine • Oversee development team and acting liaison between clients, management and team • Significant Projects: NYCT Paratransit Automated Call System 50,000 calls a day, ASI Los Angeles Para-Transit, Broward Para-Transit • Interface with clients to determine how our automated phone system can help streamline their day to day operations • Diligent Agile Project Manager in charge of scrum ceremonies: grooming, sprint planning and daily standups • Manage code releases, system upgrades, integration testing and functional acceptance testing with clients • Oversee 5 QA Staff Members: managed bug review meetings, create user acceptance test cases and end-user documents Show less



University of Southern California

• United States
• Higher Education
• 700 & Above Employee

• Computer Literacy Instructor

  • Dec 2009 - May 2014

  • Instructed weekly classes of up to 25 students designed to help parents within the USC neighborhood increase their computer literacy • Designed and wrote the curriculum for beginner, intermediate, advanced sessions which included: Explanation of computer and parts, how to use MS applications, how to search the internet for beginners • Facilitated 5-week night sessions utilizing the custom curriculum tailored to the audiences skill level • Instructed weekly classes of up to 25 students designed to help parents within the USC neighborhood increase their computer literacy • Designed and wrote the curriculum for beginner, intermediate, advanced sessions which included: Explanation of computer and parts, how to use MS applications, how to search the internet for beginners • Facilitated 5-week night sessions utilizing the custom curriculum tailored to the audiences skill level



Unified Dispatch LLC

• Pasadena

• Lead QA Engineer

  • Jan 2010 - Dec 2012

  • Managed up to 6 Quality Assurance Staff : designed and wrote automated test applications for stress testing and functional testing • Led training sessions for new QA staff on best practices including: successful bug writing and how to handle customer support tickets • Supported up to 40 Taxi businesses using custom middleware application developed by our company • Managed bug tracking iterations in JIRA and RALLY • Managed up to 6 Quality Assurance Staff : designed and wrote automated test applications for stress testing and functional testing • Led training sessions for new QA staff on best practices including: successful bug writing and how to handle customer support tickets • Supported up to 40 Taxi businesses using custom middleware application developed by our company • Managed bug tracking iterations in JIRA and RALLY