Experience

mundo travel

• Real Estate
• 1 - 100 Employee

• Leisure Sales Manager

  • Nov 1997 - Present

  Responsible for the full operation of the leisure travel area, sales of vacation destinations, ordering vendor supply, attending travel partners trade shows. Responsible for the full operation of the leisure travel area, sales of vacation destinations, ordering vendor supply, attending travel partners trade shows.



Mundo Travel Service

• Leisure Sales

  • Nov 1997 - Present



Holiday Inn Houston Intercontinental Hotel

• Houston, Texas

• Guest Service Supervisor

  • Mar 2013 - Present

  Front Desk guest services Front Desk guest services



CenterPoint Energy

• United States
• Utilities
• 700 & Above Employee

• Sr. Exemption Billing Rep.

  • Nov 2003 - Present

  Provide billing support for the field service division and its related business units. Analyze accounts billing and makes necessary entries in CIS to complete required billing transactions on customers account. Create service orders and request field investigations and makes online completion entries. Correct and makes billing adjustments, prepares statements due to misreads or equipment malfunctions, diversions, incorrect meter data, incorrect meter readings or rates. Refunds accounts with appropriate credit balances. Complete, distributes, monitors and maintain departmental billing exception reports. Communicate with personnel in Electric Market Operations, Revenue Billing, Field Services and IT to resolve other issues. Communicate with internal and external customers to inform about status of billing issues. Performs tests and monitors application for system changes. Frequently discuss and communicate directly with customers regarding metering and billing discrepancies and prescribed resolution of the issue. Complete all work with-in market protocol and company compliance.



Northwest Airlines

• Customer Service Agent

  • May 1999 - Dec 2003



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Bi-Lingual Customer Service Agent

  • Feb 2002 - Feb 2003