IT Coordinator

• Nov 2021 - Present

Help Desk Support Specialist

• Jan 2020 - Jul 2021

● Provided first line of support for customer calls, e-mail, chat, and other request tools for technical support and problem resolution for technology products and applications ● Maintained written documentation for each call; escalated complex problems to the next level of support as required by documented procedures ● Responded to inquiries and requests for assistance with organization's PCs, printers, and mobile devices ● Provided first line of support for customer calls, e-mail, chat, and other request tools for technical support and problem resolution for technology products and applications ● Maintained written documentation for each call; escalated complex problems to the next level of support as required by documented procedures ● Responded to inquiries and requests for assistance with organization's PCs, printers, and mobile devices

IT-Ready Student

• Oct 2019 - Dec 2019

The IT-Ready program gives people knowledge and skills they need for a successful IT career, then connect them to an on-the-job opportunity. IT-Ready not only focuses on the technical skills, but on the soft, professional skills that employers looks for in a worker. All chosen participants can't be absent more than once, must wear professional attire, and come into class from 9 to 5 for five days a week. The IT-Ready program gives people knowledge and skills they need for a successful IT career, then connect them to an on-the-job opportunity. IT-Ready not only focuses on the technical skills, but on the soft, professional skills that employers looks for in a worker. All chosen participants can't be absent more than once, must wear professional attire, and come into class from 9 to 5 for five days a week.

Unpaid Technical Support Intern

• Jun 2019 - Oct 2019

● Troubleshooted, maintained, and repaired PCs, laptops, and software ● Supported end users via phone, email, or in-person ● Assisted with computer store customer inquiries ● Supported mostly Linux systems in addition to Windows and Mac ● Troubleshooted, maintained, and repaired PCs, laptops, and software ● Supported end users via phone, email, or in-person ● Assisted with computer store customer inquiries ● Supported mostly Linux systems in addition to Windows and Mac