Carlos Antunes
Technical Support Analyst at VENTHONE- Claim this Profile
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Português Native or bilingual proficiency
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Inglês Professional working proficiency
Topline Score
Bio
Credentials
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Microsoft Certified Azure Fundamentals
MicrosoftJun, 2021- Oct, 2024
Experience
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VENTHONE
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Belgium
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1 - 100 Employee
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Technical Support Analyst
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Dec 2021 - Present
Main responsibilities: Technical Payroll ManagerThe activities I carry out are:Support > 150 Delegations worldwide with Payroll Application.Develop and maintain payroll template for each country (XLM excel).Migrate the old templates to a single standardized one.Support with all tax calculations for each countrySupport users with another internal applications.Using the Service Now ticket system to manage all incidents Main responsibilities: Technical Payroll ManagerThe activities I carry out are:Support > 150 Delegations worldwide with Payroll Application.Develop and maintain payroll template for each country (XLM excel).Migrate the old templates to a single standardized one.Support with all tax calculations for each countrySupport users with another internal applications.Using the Service Now ticket system to manage all incidents
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Avanade
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Data Analyst Team Leader
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Apr 2020 - Dec 2021
I was head of a team of 3 people who worked mainly with the German subsidiary.In general, all the work was for the German subsidiary, only some reports were local.The hierarchy had to report to the Manager in Portugal, then to the German subsidiary and finally to theFrench headquarters.The activities I used to perform are:1 - Main Team Leader activities:Manage projects progress.Delegate Tasks.Reporting.Quality control.Conduct Daily Meeting.2 - SQL Server:Ad-hoc analyses/data extraction.User rights management.Database maintenance.Support Backups with ICT team.Database version migrations.3 - MS Access VBA applications:Develop and maintain.Bug Correction.Upgrade Access apps from version like <=2003 (.mdb/.mda) to >=2007 (.accdb/accda) .Maintenance and support of the automatic update system of the latest version of the application.Migration from .mdb/.accdb to SQL db.Maintain and support data links from App Front end and SQL/Oracle database backend.4 - Oracle databases.Ad-hoc analyses/data extraction.Database maintenance.Support Backups with ICT team.Support the IT team with user management, db migrations and backups, performing all tests andvalidations.5 - Microsoft SSIS:Develop and maintain data flows to several systems (SQL tables,ORACLE tables,XLS,XML files)Import/export data (ETL)Schedule JobsCreate alarms6 - Visual Studio:Use and maintain an internal Html/XML to COBOL converter for SWIFT Protocol.Create XML maps for SWIFT Converter Tool.7 - Confluence:Establishment and maintenance of team/project procedures and online help pages.8 - Jira:Project management (Tasks/Change request, etc...)9 - Service Desk:Support MS Access Users with a ticketing system.10 - Application-related documentation.Redo all documentation with KLx project guidelines.Creation documents for new applications.Update documents after update applications.Creation of a system for version monitoring
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Viagens Abreu, S.A.
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Portugal
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Travel Arrangements
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700 & Above Employee
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Business / Data Analyst / Reporting
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Jul 2017 - Apr 2020
I was part of setting up the new Business intelligence department.I worked in a team of 6 people where 2 were analysts, 2 accountants and the rest connected to RGPD.The tasks were the reconstruction of all the reports of sales, trends, KPIs, etc...The new reports besides a lot of new information were automated with VBA, PowerQuery and PowerPivot.During this process we introduced new dashboard reports, some in excel and others in PowerBi.The improvements of the new team were a big increase of new reports for the departments and in less time.The activities I used to perform are:1 - Excel Reporting (VBA, Power Query, Power Pivot, DAX):Data collection from different sources (SQL; internal tools).Data preparation and modelling.Design, Build and deploy Reports.Deliver Daily, Weekly and Monthly Reports.2 - Delivery System:Crate a quick delivery system of reports using Excel + Outlook and VBA.Weekly Sales Reports for Stores > 140.Monthly Sales reports for Vendors > 700.3 - Ad-hoc reports:Excel Reports include data extraction and manipulation.PowerPoint Reports.Financial reports to support decision-making.4 - Dashboards:Excel dashboards (VBA).Reports and Dashboards in Power BI.5 - Data quality:Evaluate data and report problems to DB Administrators team.Validate and coordinate new tables for data extraction
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Data Analyst
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Feb 2012 - Jul 2017
I was part of the project to measure television audiences from the very beginning.My team consisted of 3 analysts who worked in shifts 24/7.We had to control 24/7 the system that recorded the sound of the TV channels in units called SSU that werelocated in the Datacenter and then compared it with the samples that came from the audiometers inpeople's homes.The production of the audiences was done during the night, early in the morning, the quality control of theproduction was done and then there were the reports.The activities I used to perform are:1 - Tv Audience Production Technical Assistant:System monitoring through internal applications and alarming.Reporting problems to respective support teams.Night shift production support.2 - SSU’s Technician (Sound Sample Unit’s):Configure TV boards in own hardware.Configure channels in DB.Check sound quality of Channels.Track Channels change.3 - Data Production - Quality Checks:Daily quality control of audience 24/7.Detect, check data problems.Delivery final data production to Market.Correct problems in case of Inconsistencies.Restart production.4 - Data Production - Quality Reports and Analytics (Daily, Weekly, Monthly):Create, update and delivery Excel Reports.Create, update and delivery PowerPoint.Create, update and delivery Tibco Spotfire Dashboards.5 - AD-Hoc Reports:Data collection from different sources (SQL; internal tools).Data preparation and modelling.Create, update and delivery Excel Reports.Create, update and delivery PowerPoint.Create, update and delivery Tibco Spotfire Dashboards.6 - Developer internal tools in Excel/Access - VBA:Develop Automated VBA Excel Reports.Develop MS Access application/database to track calls for recruitment team.7 - Client Support Audience Tool:Install and support application GFK-Evogenius Program in clients.Create and maintain a system for sending daily data to clients using Batch/Filezilla.Create EPG grids for user use in programmes.
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Isinet
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Portugal
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IT Services and IT Consulting
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1 - 100 Employee
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IT Technician
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Mar 2006 - Feb 2012
-IT Technician-Back Office-Field Support -Webmaster-Developer DB tools in Excel/Access-Graphic Designer corporate presentations / Projects / Building Plants -Responsible for measurement equipment and certification Networks-Responsible for Quality System in the area of measurement equipment -IT Technician-Back Office-Field Support -Webmaster-Developer DB tools in Excel/Access-Graphic Designer corporate presentations / Projects / Building Plants -Responsible for measurement equipment and certification Networks-Responsible for Quality System in the area of measurement equipment
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Sight
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United States
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Software Development
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IT Technician
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Oct 2002 - May 2003
Inventory Technician Inventory Technician
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Professional stage
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Jun 2000 - May 2002
Internship Training Course for the Technical Professional Computing, divided in 3 years, totaling about 1 year internship in the departments of quality and technical support of PHC Internship Training Course for the Technical Professional Computing, divided in 3 years, totaling about 1 year internship in the departments of quality and technical support of PHC
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Education
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2015 - 2015
ISCTE - Instituto Universitário de Lisboa
Computer Science and Business Management degree (IGE) -
1998 - 2002
Escola Profissional Venda Nova
High School Diploma (EQF 4), IT technician
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