Experience

Auto Centro, S.A.

• Panama
• Automotive
• 1 - 100 Employee

• Asistente de Gerente de Bodega y Distribución

  • Nov 2018 - Present

  Coordinar las rutas diarias para distribución de clientes al por mayor. Supervisar el trabajo de despacho y distribición de la mercancía vendida a cliente o las transferencia a las sucursales de la empresa. Actualizar diariamente el cuadro de Rutas diarias. Encargado de los reportes de uso corredores (Panapass) y de combustible. Supervisión de Personal (Supervisores de Puerta, conductores y almacenistas). Llevar las responsabilidades del Gerente de bodega y distribución en su ausencia. Velar y revisar que la documentación este completa para la entrega de facturas de gobierno. Velar que los conductores tengan toda la documentación (carnet de salud blanco y verde, póliza de auto y registro único vehicular) e indumentaria de seguridad (casco y chaleco). Extintor en buen estado y con fecha vigente. Participar y supervisar en la toma de inventario fiscal. Coordinar el desecho de llantas chatarra y ventas de baterías chatarra. Autorizar viáticos y mantener un adecuado control sobre estos. Show less



SGL Panama S.A.

• Panamá

• Administrative Coordinator

  • Aug 2013 - Oct 2017

  · Planning and coordination of transcontinental shipments of goods between the United States and Central and South America · Provide freight quotations. Calculate shipment weights, the number of crates required for the shipment, and the scheduling of aspects of the shipment · Provide customer service · Coordinate with the customer the scheduled pickup and transportation of their goods from the point of origin to its final destination · Coordinate shipments from United State to Guatemala, Panama, Uruguay and Paraguay. · Complete all shipment documentation required for the transport of the goods internationally (Master Bill Of Landing, House Bill of Landing, IMO Dangerous Goods Declaration forms, Fill the Automatic Export System (AES), etc) · Complete all invoicing for services rendered · Use specialized software systems to schedule and track cargo · Create monthly shipment reports · Analyze and provide continuous improvements to our services Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Restaurant General Manager

  • Sep 2010 - Mar 2013

  · Maximizing sales and profitability. · Maintained budget, labor, and cost-control. · Providing team with a stimulating and supportive environment. · Maintaining and increasing standards of customer service. · Supervise and driving team performance. · Controlling the training and development of staff. · Plan and project monthly P&L. Analyze and present results. · Monitor and report progress on department goals and objectives weekly using scorecard. · Verify that food safety daily/monthly checklists completed and verified 100%. · Verify accuracy of weekly and monthly food inventory. · Recruited, hired, supervised, scheduled and motivated staff of 50 employees. · Schedule and deliver Crew Orientations; maintain all new hire files. Show less



Integrity Solution Services

• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Workforce Analyst Level 3

  • Jun 2008 - Aug 2010

  Workforce Analyst June 2008 – February 2009 · Level 1 o Generate and prepare the Compliance Report in daily basis. o Assistance Coordinate real-time scheduling of team meetings, supervisor coaching sessions, training, and other scheduled off-phone activity. o Monitor real-time adherence and call statistics and communicate with Supervisors to ensure on-phone and off-phone activity is managed efficiently throughout the day. o Assist in monitoring of sick calls, tardiness, etc., entering real-time exceptions into Aspect eWorkforce Management (absence, tardiness, meetings, overtime, etc.) o Responsible provided technical assistance to customer care representative. o Generate and communicate off phone activity reports, staffing issues, performance measures, and call statistics to appropriate members of management. · Level 3 February 2009 – August 2010 o Schedule Coordinator: Analyze, process, and update all the schedule changes if they do not affect the line adherence in Aspect and the Schedule Report. o Distribute, compile and update in Aspect the new shifts bids to the project. o Assumed interim responsibility of creating all the credential need it of the New hires and send the information to the involved parties. o Designed and prepared reports to meet internal and client requirements (e.g. Tenure Report, Weekly Schedule, Roster, Active Employees Scheduled, etc). Show less



Reebok

• United States
• Manufacturing
• 700 & Above Employee

• Merchandiser and Trainer for Panama, Caribe, Central America and South America

  • Mar 2007 - May 2008

  · Marketing, merchandising and demonstrating our product on our store or client store. · Ensure that all products are demonstration ready. · Place and maintain point of purchase (POP) materials as necessary. · Train retail stores manager and sales representative on Reebok history, sales techniques, specific products (sport shoes and fabric) components, features, and benefits. · Responsible for the organization and review the stock control of the equipment for the events and the athlete the company sponsor. · Select and contract the athlete the company will sponsor. Show less



Integrity Solution Services

• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Services Representative

  • Aug 2006 - Feb 2007

  · Handle customer inquiries, complaints, billings questions, payment extension/services requests and troubleshooting the client equipment. · Make services changes, recommend service options and schedule installations over the phone. · Handle customer inquiries, complaints, billings questions, payment extension/services requests and troubleshooting the client equipment. · Make services changes, recommend service options and schedule installations over the phone.