Information Technology Engineer

• Oct 2021 - Present

Solutions Center Supervisor

• Apr 2013 - Oct 2021

Contact Center Supervisor, April 2015 – Present - Ranked the #2 team for Q1 2019 and #1 team for Q2 2019 for overall team performance. - Developed tools, reports, and other job aids to streamline or automate administrative tasks with these tools becoming the new standard within the company. Supervisor Intern, March 2015 – April 2015 - Awarded responsibility over a second team after exceeding the expectations of the supervisor intern program. Interim Mentor and Trainer, March 2014 – March 2015 - Over 92% satisfaction rating by new hires on surveys which asked how well they felt their mentor and trainer prepared them to succeed in a production environment. - Chosen to personally lead new hire training courses as an interim trainer after demonstrating exceptional coaching ability as a mentor. Remote Service Technician, April 2013 – March 2014 - Selected for priority call queue tasked with delivering white glove service showcasing the best customer service and technical skills. - Consistent 100% score on weekly QA Audits for 3 consecutive months before promotion to Interim Mentor. Show less

Night Operations Associate

• Feb 2012 - Apr 2013

- Built a repertoire with our extended stay guests who are often on long-term assignments of a month or more with their companies. - Responsible for the office server and troubleshooting any issues with office applications or services. - Set the maintenance and housekeeping schedule for the next day. - Built a repertoire with our extended stay guests who are often on long-term assignments of a month or more with their companies. - Responsible for the office server and troubleshooting any issues with office applications or services. - Set the maintenance and housekeeping schedule for the next day.