Carlo Maiorana

Sales Manager Florida/Italian Destination Specialist at Hello Italy Tours
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Contact Information
us****@****om
(386) 825-5501
Location
Miami-Fort Lauderdale Area
Languages
  • English -
  • Italian -
Skills

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Bio

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Maurizio Romani

I've been working with Carlo on Forte Village Resort he is a very well oriented manager, trustful person and very collaborative with all the team

Giuseppe D'Agostino

Carlo worked at the Melià Milan hotel as F/O Manager and my relation with him was always very professional. Carlo at that time was very respected by his peers and supervisor by demonstrating excellent attitude to work and great motivation for the staff and able to esteblish good rapport with customers. I will support Carlo for any managerial position in the hotel industry.

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Credentials

  • Italian Wine Specialist
    North American Sommelier Association

Experience

  • Hello Italy Tours
    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Sales Manager Florida/Italian Destination Specialist
      • Aug 2015 - Present

      Hello Italy Tours is an Italian Tour Operator based in New York with a new office in Fort Lauderdale area.Hello Italy Tours is a B2B tour operator and a huge player in promoting Italy, and has a strong commitment to meeting the exclusive needs of travel agents by offering affordable, high-quality programs and providing top-notch service for your clients. In addition, we provide free planning and consultation service, practical advice, information and recommendations on travel throughout Italy. We are a licensed representative of Trenitalia offering Tour Operator commission based fares. Hello Italy Tours wants to be your partner in supporting your business to Italy. Show less

  • NH Hotel Group
    • Spain
    • Hospitality
    • 1 - 100 Employee
    • Hotel Manager NH Trieste
      • Jan 2012 - May 2014

      -Organize and manage the Hotel team,coordinating the different areas (Room division and F&B)-Identify commercial opportunities,contacting with potential clients and making visits and presentation of the Hotel services.-Manage and coordinate the implementation in the Hotel of the different defined corporate policies and corporate projects.-Elaborate the Hotel annual budget.-Manage the commercial activity of the Hotel,designing the rate structure.-Coordinate the relation with public and private organizations,acting as representative of the company. Show less

    • Hotel Manager NH Ancona
      • Feb 2009 - Jan 2012

      -Oversee all the Hotel operation -Manage the Hotel in order to achieve the company financial target-Responsible for all the activities regarding staff recruiting and appraisals.-Sales activities with local companies and act as liaison with our central sales office- Room revenue management -Represent the Hotel and the company philosophy in the region.

    • Front Office Manager NH Milano Due
      • Nov 2005 - Feb 2009

      Assistant General Manager (276 rooms)Supervise team of 25. Responsible for Front Desk operations Hotel and Residence,NH quality focus. Responsible for Reservation, Room revenue and Internet GDS system. Perform tasks as Duty Manager.

  • Crowne Plaza Milan Linate
    • Italy
    • Hospitality
    • 1 - 100 Employee
    • Front Office Manager
      • Mar 2005 - Oct 2005

      Crowne Plaza Milan-Linate,Intercontinental Hotels Milan,IT Front Office Manager (436 rooms) Supervise team of 16. Responsible for Front Desk operations including check-in and check out. Responsible for Reservation and Holidex GDS system. Train personnel in accounting procedures and Intercontinental’s standard Customer quality guest satisfaction. Perform tasks as Duty Manager. Crowne Plaza Milan-Linate,Intercontinental Hotels Milan,IT Front Office Manager (436 rooms) Supervise team of 16. Responsible for Front Desk operations including check-in and check out. Responsible for Reservation and Holidex GDS system. Train personnel in accounting procedures and Intercontinental’s standard Customer quality guest satisfaction. Perform tasks as Duty Manager.

  • Melià Milano Hotel & Convention Center
    • Front Office Manager & IT Manager
      • Oct 2002 - Mar 2005

      Meliá Milano Hotel & Convention Center (Solmelia Hotels) – Milan,ITFront Office and IT Manager (288 rooms)Supervised team of 24. Responsible for Front Office and Business Center operations and Lobby area. Responsible for Information Technology including hardware and software solutions working alongside with the Solmelia IT Department. Performed tasks as Duty Manager.

    • Front Office Manager
      • Apr 2002 - Oct 2002

      Costa Smeralda,Sardinia,ITFront Office Manager (Hotel opening) (solmelia Hotels)Supervised team of 10. Implemented Front Desk and Reservation procedures for the opening of the resort. Coordinated with the various contractors in establishing the technical set-up for the resort. Worked alongside the building constructer to determine the room lay out and specifications for the resort. Trained first time Front Office staff and created Front Office Operations Manual.

  • Forte Village Resort
    • Italy
    • Hospitality
    • 200 - 300 Employee
    • Group Business Executive
      • Jun 1998 - May 2002

      Group Business Executive – Conference & Incentive (860 rooms) Sold conference and meeting space. Organized events and leisure activities for groups. Conducted site inspections and oversaw all operational activities involving events when groups were in-house. Performed tasks as Duty Manager. Acted as liaison between F&B Department and Rooms Division Team. Group Business Executive – Conference & Incentive (860 rooms) Sold conference and meeting space. Organized events and leisure activities for groups. Conducted site inspections and oversaw all operational activities involving events when groups were in-house. Performed tasks as Duty Manager. Acted as liaison between F&B Department and Rooms Division Team.

  • Renaissance Hotels
    • United States
    • Hospitality
    • 700 & Above Employee
    • Front Office Shift Leader at the Renaissance Manchester Hotel
      • 1997 - 1998

      Performed Front Desk procedures. Assisted the Front Desk Manager as needed. Responsible for cash handling and banking reconciliation. Performed Front Desk procedures. Assisted the Front Desk Manager as needed. Responsible for cash handling and banking reconciliation.

  • Grand Hotel Palazzo della Fonte
    • Italy
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Receptionist
      • Apr 1992 - Dec 1997

      Performed Front Desk procedures and Night Audit. Performed Front Desk procedures and Night Audit.

  • Forte Hotels
    • Hospitality
    • 1 - 100 Employee
    • Night Auditor at the Westbury Hotel
      • 1990 - 1992

      Performed Front Desk procedures. Responsible for the audit procedure on the overnight. Performed tasks as Night Duty Manager. Performed Front Desk procedures. Responsible for the audit procedure on the overnight. Performed tasks as Night Duty Manager.

Education

  • Cornell University
    PDP, Front Office Management
    2006 - 2006
  • I.P.S.S.A.R. "Paolo Borsellino"
    Diploma di Maturità,Tecnico attività Alberghiere, Hospitality Management
    1980 - 1985

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