Experience

excelerateds2p

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Global Change Management Lead

  • Sep 2020 - Present

  United Kingdom Leading the global change management customer success team at excelerateds2p to help organisations successfully implement and adopt their technology solutions.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• People Change Manager

  • Jul 2018 - Sep 2020

  Halifax, United Kingdom Provided change management and learning consultancy services to LBG's Sourcing and Supply Chain Management business as part of a Group wide transformation programme. Also led the Supply Chain Management Capability Development Programme.

• Learning and Development Consultant

  • Mar 2016 - Jun 2018

  Leeds, United Kingdom Worked on multiple face paced projects to develop learning and development solutions for PPI and Packaged Bank Accounts functions.



Emm Solutions LTD

• Change management and learning professional

  • Jan 2011 - Sep 2020

  UK Wide Emm Solutions LTD specialisies in the following: • Training Consultancy • Training Management • Project Management • Process Design and Re-engineering • Training Design and Delivery • Train the Trainer • Sales Management • Management Development • Sales and Customer Service Skills



Santander Consumer (UK) plc

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Training Consultant

  • Feb 2016 - Mar 2016

  Yorkshire Training Consultant - Santander Graduate Programme. Wrote a Graduate Manager Support Pack.



Barclays UK

• United Kingdom
• Banking
• 700 & Above Employee

• Workstream Lead / Training Consultant

  • Feb 2015 - Feb 2016

  Leeds, United Kingdom Worked with Barclays regulated change function as a Training Consultant / Workstream Lead on their programme to implement the Financial Conduct Authority’s (FCA’s) Mortgage Credit Directive (MCD) rules.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Training Consultant

  • Nov 2014 - Dec 2014



Santander Consumer (UK) plc

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Learning Consultant

  • Aug 2013 - Oct 2014

  Sheffield, United Kingdom



UK Asset Resolution Limited (UKAR)

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Training Consultant

  • Jan 2013 - Jun 2013

  Bingley



Santander UK

• United Kingdom
• Banking
• 700 & Above Employee

• Training Consultant

  • 2011 - Dec 2012



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Training and Development Manager

  • Jan 2007 - Dec 2010

  Worked for HBOS' Independent Agency (IA) Business, this comprised of 300 agency branches with over 1500 colleagues, holding 20% of the overall HBOS UK savings balances and was equivalent size and scale to a FTSE 250 company. All agency branches were owned by third party businesses and provided a Halifax Bank counter service. Approached by Head of Agencies in 2007 to develop and launch a National Training and Development function. Responsible for leading Training and Development and… Show more Worked for HBOS' Independent Agency (IA) Business, this comprised of 300 agency branches with over 1500 colleagues, holding 20% of the overall HBOS UK savings balances and was equivalent size and scale to a FTSE 250 company. All agency branches were owned by third party businesses and provided a Halifax Bank counter service. Approached by Head of Agencies in 2007 to develop and launch a National Training and Development function. Responsible for leading Training and Development and Change Management for The Independant Agency Channel. Show less



HBOS

• Area Sales Manager

  • Jul 2005 - Jan 2007

  Managed sales and risk performance across 19 Independant Agency (IA) branches over a large geographical area. Developed individual performance through coaching and training. Built and managed relationships with IA business owners to drive performance and ensure HBOS' policies and procedures were adhered to. Employed remote management skills to ensure consistent levels of performance across IA branches within my area.

• Training Consultant

  • Jan 2003 - Jul 2005

  Provided training consultancy on Halifax Retail Bank projects with responsibility for commissioning training solutions for approximately 10,000 Halifax branch colleagues. Designed training solutions utilising the full Training Cycle to deliver project objectives, while ensuring those solutions met the requirements of the end user. Rolled out train the trainer sessions to Halifax Retail Bank training teams, comprising of around 100 Regional Trainers nationally.

• Training Designer

  • Jan 2001 - Jan 2003

  Designed training solutions to deliver change to Halifax Retail Bank colleagues, utilising the full training cycle. Specialised in sales and service training.



Bank of Scotland

• United Kingdom
• Banking
• 700 & Above Employee

• Business Banking Adviser

  • Jan 2001 - Jan 2002

  Driving the sales of Bank of Scotland Business Banking products to Halifax Bank customers accross an area of 12 branches. Training and coaching Halifax Bank colleagues on Bank of Scotland Business Banking Products and how to identify and secure sales leads.



Capital Bank

• United States
• Banking
• 400 - 500 Employee

• Sales Executive

  • Jan 1997 - Jan 2001

  Warrington Inbound telephony sales. Providing first class customer service when dealing with customer requests. Sale of further finance to customers through needs identification.