Carlo Melone
Helpdesk and infoprovisioning specialist for Fastweb customers - Small Business (PMI 2-8 phone lines at Alosys Communications- Claim this Profile
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Italian Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Corso Formatemp-Adecco - Cyber Security - 80 ore
AdeccoMar, 2021- Nov, 2024 -
Linux Administration. The Complete Linux Bootcamp 2021
UdemyFeb, 2021- Nov, 2024 -
Networking101. Corso di Reti da zero
UdemyOct, 2020- Nov, 2024
Experience
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Alosys Communications
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Italy
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Telecommunications
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1 - 100 Employee
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Helpdesk and infoprovisioning specialist for Fastweb customers - Small Business (PMI 2-8 phone lines
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Oct 2019 - Present
Phone line characterization basing on technical project, sending request of number portability to donor/donating after some preliminary checks on customer managment tools, management and organization of technical's appointments for site inspection / terminal socket installation / phone and data line activation, management of the service requests based on the needs of the customer activation site, CPE remote checks during the Welcome stage of the right configuration parameters trading on Telnet protocol Show less
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Technical support advisor – obo biggest multinational technology company
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Aug 2016 - Aug 2019
Technical support advisor for the resolution of issues relating to all products and services of the largest technology company in the world : • issues related to account security and many online services (Account ID, Cloud services, many online Stores etc). • issues related to the installation, configuration and use of proprietary operating systems and software/apps used on many kind of hardwares : desktop and mobile PC, smartphones, smart tv, smartwatch • issues related to use and setup of many other accessories used with this hardwares above • issues related to the installation, configuration and use of proprietary router/nas for network management and file sharing Show less
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FONDAZIONE PTV POLICLINICO TOR VERGATA
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Italy
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Hospitals and Health Care
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300 - 400 Employee
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Clinical Study Coordinator/Data Manager - Gastroenterology and Digestive Endoscopy of PTV
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Jun 2016 - Jul 2016
Assistance during the main activities carried out during phases II and III of the Clinical Trial for development of a new drug for the Chron disease : signing the informed consent form (ICF), physician examinations in all clinical study periods and checking of compliance with all inclusion/exclusion criteria, collection and assessment of clinical data and subsequent eCRFs recording, biological specimen processing and clinical drug administration and managment Assistance during the main activities carried out during phases II and III of the Clinical Trial for development of a new drug for the Chron disease : signing the informed consent form (ICF), physician examinations in all clinical study periods and checking of compliance with all inclusion/exclusion criteria, collection and assessment of clinical data and subsequent eCRFs recording, biological specimen processing and clinical drug administration and managment
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IQVIA Italia
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Italy
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Hospitals and Health Care
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400 - 500 Employee
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Pharmaceutical Sales Representative/Product specialist obo MSD Italy and Shionogi pharma companies
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Oct 2014 - Dec 2015
Pharmaceutical Sales Representative/Product specialist for class A drugs with particular focus on Database management and data extraction to create reports for statistical analysis and for multi channel E-detailing Pharmaceutical Sales Representative/Product specialist for class A drugs with particular focus on Database management and data extraction to create reports for statistical analysis and for multi channel E-detailing
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SDC - System Data Center Spa
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Italy
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Information Technology & Services
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1 - 100 Employee
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Senior billing post sales on behalf of Enel Energy spa free market
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Jun 2011 - Sep 2014
Invoices releasing/writing off by SAP-ISU environmental software on the basis of plausibility checks following analsys assessment of technical data on smart meters, business or private sector, historical customer consumptions, contract type and so on. Post Sales manual invoicing of many types of works : eletrical grid connection and connection/activation, moving electric smart meter over or within 10m, down payments, corrections and adjustments VAT etc.. Software : SAP ISU e SD e SiebelV8 CRM Invoices releasing/writing off by SAP-ISU environmental software on the basis of plausibility checks following analsys assessment of technical data on smart meters, business or private sector, historical customer consumptions, contract type and so on. Post Sales manual invoicing of many types of works : eletrical grid connection and connection/activation, moving electric smart meter over or within 10m, down payments, corrections and adjustments VAT etc.. Software : SAP ISU e SD e SiebelV8 CRM
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Freelance
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Rome Area, Italy
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Registered Dietitian - Freelance
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Mar 2007 - Aug 2011
Freelance activities at consulting rooms. Making of specific nutritional plans based on anthropometric data and physiological and pathological conditions of the patient. Food education Freelance activities at consulting rooms. Making of specific nutritional plans based on anthropometric data and physiological and pathological conditions of the patient. Food education
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CREDIT2CASH
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Financial Services
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1 - 100 Employee
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Debt collector on behalf of Vodafone
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Dec 2009 - Aug 2010
Specialized in debt collection out of court. Customer debt records maintenance; communicating with customers by phone calls, fax and emails; negotation activities and advising debtors of the possible consequences of non-payment; debt collection of total or partial amount; management of installments Specialized in debt collection out of court. Customer debt records maintenance; communicating with customers by phone calls, fax and emails; negotation activities and advising debtors of the possible consequences of non-payment; debt collection of total or partial amount; management of installments
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Procter & Gamble
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United States
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Manufacturing
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700 & Above Employee
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Orders management & Supplies management - Procter & Gamble spa
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Nov 2005 - Nov 2006
Orders management; planning supplies from external warehouse on the basis of stocks amount of internal warehouse and on the basis of requirements of marketing department during promotion campaigns; taking delivery of the goods; delivery notes managment; track replenishment and warehouse managment on the basis of FIFO operations. Software : SAP R3 e Rtcis e Cosmos Orders management; planning supplies from external warehouse on the basis of stocks amount of internal warehouse and on the basis of requirements of marketing department during promotion campaigns; taking delivery of the goods; delivery notes managment; track replenishment and warehouse managment on the basis of FIFO operations. Software : SAP R3 e Rtcis e Cosmos
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Ospedale Sant'Andrea
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Rome Area, Italy
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Granted scientific researcher at Sant'Andrea Hospital
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Jan 2005 - Jun 2005
Pathway study of the growth factor receptor of keratinocytes KGFR (FGFR2)/KGF (FGF7). Cultures of human and murine cells, normal and immortalized; Immunoprecipitation and immunoblotting (Western blotting); Electrophoretic techniques Pathway study of the growth factor receptor of keratinocytes KGFR (FGFR2)/KGF (FGF7). Cultures of human and murine cells, normal and immortalized; Immunoprecipitation and immunoblotting (Western blotting); Electrophoretic techniques
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Education
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National association of Biologists
Mathematics, Physics and Natural Sciences, Biology/Biological Sciences, General -
2016 - 2016
CRES Italy - Clinical Research Educational Services
Clinical Monitor - 40hrs certified theoretical/practical course according to min. decree 15.11.2011 -
2009 - 2010
Chemical & Pharmaceutical Centre Biotecnoform - Ipsia "Emilio Cavazza"
Superior Food Technology and Biotecnology Specialist - 920hrs theoretical/practical training course -
2007 - 2009
Politecnico delle Marche University
2nd level University Master degree in Nutrition and Dietetic, Nutrition and Dietetic -
1996 - 2004
Sapienza Università di Roma
faculty of mathematics physics and natural sciences, Biology/Biological Sciences, General
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