Experience

Caresfield

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Product Administrator

  • Oct 2022 - Present

  - Provide critical support in all product management-related activities. - Work closely with Project Management, Marketing, Sales, and Customer Service functions. - Perform administrative tasks that involve systematic processes. - Conduct a substantial amount of data entry. - Focus on updating the cross-reference database. - Provide quote generation support as requested. - Verify that sample requests are being sent out promptly. - Provide critical support in all product management-related activities. - Work closely with Project Management, Marketing, Sales, and Customer Service functions. - Perform administrative tasks that involve systematic processes. - Conduct a substantial amount of data entry. - Focus on updating the cross-reference database. - Provide quote generation support as requested. - Verify that sample requests are being sent out promptly.



OPEX LOGISTICS S.A

• Guatemala
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Asesor Comercial

  • Oct 2019 - Present

  OPEX Logistics brinda los mejores servicios de logística a Centro América y sus alrededores. La calidad superior y el servicio al cliente excepcional están garantizados cuando trabaja con nosotros. OPEX Logistics brinda los mejores servicios de logística a Centro América y sus alrededores. La calidad superior y el servicio al cliente excepcional están garantizados cuando trabaja con nosotros.



Virtual Latinos

• United States
• Human Resources
• 100 - 200 Employee

• Account Executive & Project Manager

  • Mar 2022 - Oct 2022

  - Generating leads through various channels to increase sales opportunities. - Making cold calls to potential customers and qualifying leads. - Entering all relevant data and notes into the CRM and performing necessary follow-ups to ensure effective lead management. - ManagingcalendarsandschedulingappointmentsforpotentialleadstospeakwiththeCEO. - Establishing and maintaining effective project management processes to manage scope, quality, and performance standards throughout the project lifecycle. - Assessing and managing risks across multiple projects and functional departments. - Coordinating internal and external resources to ensure that projects remain within scope, schedule, and defined budgets. - Collaborating with project staff from various functional departments to ensure successful project delivery. Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Transition Coordinator

  • Apr 2017 - Mar 2022

  Accountable for the planning, monitoring, delivery coordination, communication and reporting regarding client assets at one or more client sites. Accountable for the planning, monitoring, delivery coordination, communication and reporting regarding client assets at one or more client sites.



Huawei Guatemala

• Billing Trigger Specialist

  • Nov 2016 - Mar 2017

  Responsible for billing trigger and invoicing related work, which support the Key Account Department to collect payment and recognize the revenue. Responsible for billing trigger and invoicing related work, which support the Key Account Department to collect payment and recognize the revenue.



TELUS International Central America

• Canada
• Telecommunications
• 700 & Above Employee

• • Sep 2016 - Nov 2016

  Ensuring that agents are motivated, monitored and measured in line with account targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.

• • Aug 2015 - Nov 2016

  Plan manager of sales training sessions for agents to achieve the desired performance over a specific period; also participate in adaption and sales material delivery. Carry out the audit, analysis, coaching, and development of agents to make them grow in both the professional and personal aspects of their lives. Drive productivity while ensuring quality and customer satisfaction, within many other quality assurance analyst tasks

• • Nov 2014 - Aug 2015

  Customer Service and Sales Representative for Telus on the Small Business Segment. In charge to identify customer needs to provide products and services that will fit their needs, interpretation of invoices, management and monitoring of orders to ensure extreme customer experience.



Producciones 3

• Spain
• Movies, Videos, and Sound

• • Jan 2011 - Oct 2014

  Responsible of getting in contact with the client, know their tastes and preferences and providing solutions that meet their needs, in addition to performing administrative tasks required by the position.

• • Jan 2009 - Dec 2010

  Responsible for carrying detailed information in the production of video footage, dialogues, gestures of the actors, actions, lenses used in the camera, wardrobe, etc. Also supporting the graphic design area in commercial and institutional projects.