Carlo Giovanni Cassisa
Concierge at DVMelite- Claim this Profile
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Bio
Ronán Brennan
Carlo was brought into DigiCert as part of a select group to address a short term and very specific organizational goal. His role required him to assimilate a lot of technical knowledge quickly and combine this with stellar customer service so that we could provide the very best and well-rounded experience for our customers; and I happy to say Carlo achieved just that. From his first day Carlo demonstrated an eagerness to learn and the ability to understand complex concepts fast and develop solutions to a variety of problems. Additionally, I found Carlo to be a hard worker who would make himself available for overtime as well as assist his colleagues when needed. I also very much appreciated Carlo’s attitude which can surmised quite easily as, eternally positive. He was very popular among his peers and considered approachable by all. I would confidently recommend Carlo as a member of your organization as I have no doubt he would in a short period of time be considered a great asset.
Ronán Brennan
Carlo was brought into DigiCert as part of a select group to address a short term and very specific organizational goal. His role required him to assimilate a lot of technical knowledge quickly and combine this with stellar customer service so that we could provide the very best and well-rounded experience for our customers; and I happy to say Carlo achieved just that. From his first day Carlo demonstrated an eagerness to learn and the ability to understand complex concepts fast and develop solutions to a variety of problems. Additionally, I found Carlo to be a hard worker who would make himself available for overtime as well as assist his colleagues when needed. I also very much appreciated Carlo’s attitude which can surmised quite easily as, eternally positive. He was very popular among his peers and considered approachable by all. I would confidently recommend Carlo as a member of your organization as I have no doubt he would in a short period of time be considered a great asset.
Ronán Brennan
Carlo was brought into DigiCert as part of a select group to address a short term and very specific organizational goal. His role required him to assimilate a lot of technical knowledge quickly and combine this with stellar customer service so that we could provide the very best and well-rounded experience for our customers; and I happy to say Carlo achieved just that. From his first day Carlo demonstrated an eagerness to learn and the ability to understand complex concepts fast and develop solutions to a variety of problems. Additionally, I found Carlo to be a hard worker who would make himself available for overtime as well as assist his colleagues when needed. I also very much appreciated Carlo’s attitude which can surmised quite easily as, eternally positive. He was very popular among his peers and considered approachable by all. I would confidently recommend Carlo as a member of your organization as I have no doubt he would in a short period of time be considered a great asset.
Ronán Brennan
Carlo was brought into DigiCert as part of a select group to address a short term and very specific organizational goal. His role required him to assimilate a lot of technical knowledge quickly and combine this with stellar customer service so that we could provide the very best and well-rounded experience for our customers; and I happy to say Carlo achieved just that. From his first day Carlo demonstrated an eagerness to learn and the ability to understand complex concepts fast and develop solutions to a variety of problems. Additionally, I found Carlo to be a hard worker who would make himself available for overtime as well as assist his colleagues when needed. I also very much appreciated Carlo’s attitude which can surmised quite easily as, eternally positive. He was very popular among his peers and considered approachable by all. I would confidently recommend Carlo as a member of your organization as I have no doubt he would in a short period of time be considered a great asset.
Experience
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DVM Elite
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United States
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Veterinary Services
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1 - 100 Employee
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Concierge
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Jul 2020 - Present
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Vox Telecom
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South Africa
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Telecommunications
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700 & Above Employee
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Fibre to the Home Sales Specialist
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Jun 2020 - Jul 2021
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Upskillist
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Ireland
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E-Learning Providers
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100 - 200 Employee
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Senior Consultant
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May 2019 - Apr 2020
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DigiCert
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United States
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Computer and Network Security
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700 & Above Employee
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Validation Specialist
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Mar 2018 - Nov 2018
Responsible for the timely issuance of digital certificates which require strict adherence to DigiCert's Policies and Procedures. Follow our security procedures with the goal of enhancing the department’s operational effectiveness such as improving issuance times and/or customer satisfaction. Worked with our customers to address their needs, solve problems and assist in making the right choice for them.Responsibilities:• Business authentication and verification regarding companies that request security certificates for the EMEA jurisdictions (KYC checks).• Contact with ministries, attorneys, and various governmental agencies. • Determine if customer's company has legal right to use the internet domain name listed on the certificate signing request. • Verify via third party source(s) that customer's named contacts are employed at customer's company and/or have the legal right to request and/or administer the digital certificate.• Verify that correct payment or payment authorization is received from customer.• High level of awareness regarding denied or sanctioned jurisdictions worldwide.• Respond to customer's inquiries regarding the status of their digital certificate and provide the customer with possible solutions to expedite issuance of their order within our Service Level Agreements.
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Amazon
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United States
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Software Development
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700 & Above Employee
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Specialist (United States)
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Jun 2013 - Feb 2018
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Education
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2008 - 2012
Table View High School
Matric
Community
