Assistant General Manager

• Jun 2021 - Present

Assistant General Manager

• Feb 2019 - Dec 2020

· General Management: Overseeing day to day operations. Feedback and complaint handling. Setting service standards throughout the restaurant. Assisting the GM in restaurant KPIs. · Staff Management: Recruitment of new employees. Development and training for new and established staff. Creating the weekly roster for front of house staff.· Business Management: Making use of Microsoft Office to generate Weekly PNL reports. Review and adjust revenue forecasts and budgets - including wage costs and general costs. Daily Reports on restaurant performance. Assisting with Payroll. Creating new incentives to boost sales in the bar and restaurant.· Maintenance: Daily checks throughout, ensuring Health and Safety standards were upheld. Maintaining relationships with contractors, scheduling works for the upkeep of the restaurant.

Restaurant Manager

• Nov 2018 - Jan 2019

Temporary return. To cover the busy Christmas period. Temporary return. To cover the busy Christmas period.

Opening Operations Manager

• Apr 2018 - Nov 2018

· Operations: Conducting daily team briefs, staff allocations, routine walk through of the venue and updating checklists.· Inter-department Communications: Weekly meetings with the Sales and Creative team. · Events Management: Planning high volume events, including high profile artists. Hosting VIP and UHNW guests. Working closely with all departments to ensure budgets and minimum spends were met. · Operations: Conducting daily team briefs, staff allocations, routine walk through of the venue and updating checklists.· Inter-department Communications: Weekly meetings with the Sales and Creative team. · Events Management: Planning high volume events, including high profile artists. Hosting VIP and UHNW guests. Working closely with all departments to ensure budgets and minimum spends were met.

Head Host

• Nov 2016 - May 2017

· Chalet Management: Organised the service and housekeeping teams, to maintain the properties to an impeccable standard. Inventory of all Beverages. Specialist care of linen, furniture, wine cellars and Spas.· Service: Worked closely with the Chef and hosts, leading breakfast, lunch, afternoon tea and dinner service. · Guest Relations: Provided an enhanced concierge service, including restaurant reservations, scheduled guest pick ups in and around the resort. Clear communication with the principal guest, to ensure a truly memorable holiday, for all guests.

Senior Waiter

• Nov 2015 - Nov 2016

Assistant Manager

• Nov 2014 - Apr 2015

Setting the standards for a fast paced casual dining environment. Implemented selling technique, cycle of service and guest experience training, Rota preparation, report handling, maintaining revenue forecasts, end of day cash-up. Setting the standards for a fast paced casual dining environment. Implemented selling technique, cycle of service and guest experience training, Rota preparation, report handling, maintaining revenue forecasts, end of day cash-up.