Experience

ifficient

• United States
• Advertising Services
• 1 - 100 Employee

• Call Center Operations Manager

  • Oct 2023 - Present

  Denver, Colorado, United States

• Team Leader

  • Jul 2023 - Oct 2023

  • Helping Businesses Generate Pre-Qualified Inbound Calls + Warm Transfers in verticals such as Mass Tort, Legal, Insurance, and more! • Reach out to people who filled up online surveys for different lawsuit verticals such as Camp Lejeune, AFFF, and Motor Vehicle Accidents. • Do an assessment and pre-qualify the people we're reaching out to before transferring them to a law firm. • Promoted as a Team Leader for the Camp Lejeune, AFFF, and MVA campaigns. •… Show more • Helping Businesses Generate Pre-Qualified Inbound Calls + Warm Transfers in verticals such as Mass Tort, Legal, Insurance, and more! • Reach out to people who filled up online surveys for different lawsuit verticals such as Camp Lejeune, AFFF, and Motor Vehicle Accidents. • Do an assessment and pre-qualify the people we're reaching out to before transferring them to a law firm. • Promoted as a Team Leader for the Camp Lejeune, AFFF, and MVA campaigns. • Generate daily, and monthly reports for the Operations Manager and Director. • Responsible for revising the script so we can use it effectively to it's full potential. •Responsible for developing the sales team, coordinating sales operations and implementing sales techniques that allow the business to meet and surpass its sales targets consistently.

• Warm Transfer Specialist

  • May 2023 - Jul 2023

  United States



DS MEDICAL SUPPLIES

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Marketing Specialist

  • Oct 2023 - Present

  California, United States



PSG Global Solutions

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Talent Acquisition

  • Nov 2021 - Feb 2023

  Philippines •Sources resume of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. •Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews. •Sets up interviews between candidates and hiring managers. •Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. •Makes… Show more •Sources resume of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. •Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews. •Sets up interviews between candidates and hiring managers. •Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. •Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less



AASD Marketing Solutions

• Outbound Telemarketer

  • Apr 2017 - Sep 2021

  Philippines •Handled 5 different campaigns in the span of 4 years. •Handled B2B Cleaning Business Campaign (1 year), Solar Campaign (1 year), and Real Estate Circle Prospecting Campaign (1 year). •Mostly did pre-qualifying, then transfer to a closer. Also did appointment setting for Solar Campaign and B2B Campaign. •Promoted as SMS Campaign Manager for the Real Estate Campaign. •Handled inbound Customer Service Campaign for different e- commerce brands. •Dialers/CRMs… Show more •Handled 5 different campaigns in the span of 4 years. •Handled B2B Cleaning Business Campaign (1 year), Solar Campaign (1 year), and Real Estate Circle Prospecting Campaign (1 year). •Mostly did pre-qualifying, then transfer to a closer. Also did appointment setting for Solar Campaign and B2B Campaign. •Promoted as SMS Campaign Manager for the Real Estate Campaign. •Handled inbound Customer Service Campaign for different e- commerce brands. •Dialers/CRMs Used: ReadyMode, Convoso, VICIdial, XenCall, BoomTown, Konnektive, Five9, ProspectBoss. Show less