Senior Salesforce Project Manager

• Feb 2021 - Present

Lev is a premier digital consultancy that connects brands to their customers using Salesforce. Headquarted in Indianapolis, IN, Lev has offices in Phoenix, AZ; Indianapolis, IN; and remote employees across the United States and in the UK. Lev joined the Cognizant family in 2020. For more information on Lev, visit http://www.levdigital.com. Lev is a premier digital consultancy that connects brands to their customers using Salesforce. Headquarted in Indianapolis, IN, Lev has offices in Phoenix, AZ; Indianapolis, IN; and remote employees across the United States and in the UK. Lev joined the Cognizant family in 2020. For more information on Lev, visit http://www.levdigital.com.

Project Management Consultant

• Mar 2020 - Feb 2021

Senior Project Manager

• May 2018 - May 2019

Wore multiple hats across the agency from collaborating with global ecommerce teams to working with executives on continuous improvement projects• Client relationships: managed and ensured account profitability with a book of 10+ clients in various verticals including healthcare, ecommerce, CRM (M&A)• Contracts: reviewed SOWs/Change Orders, planned resources, developed timelines, led client onboarding and guided cross-functional teams towards successful delivery exercising risk mitigation • Process management: established client processes for engineering and design teams with both Agile and Waterfall methods; gathered and authored business requirements, QC’d deliverables and ensured team buy-in for client delivery • Team leadership: mentored and advised global teams in account onboarding and maintenance to validate that delivery solutions met client requirements across services of SEO, Analytics, Email (Salesforce Marketing Cloud, Pardot), Paid Media (paid search, programmatic, social) and Web Development Show less

Project Manager

• Aug 2016 - May 2018

As Rise's first PM, I was hired to help establish what project management means at a digital marketing agency. Agile in nature, my role evolved from systems implementation to consultant to Fortune 20 and 500 companies.• Managed delivery of multi-channel media campaigns for clients with budgets from 30k-4m• Project plans: responsible for project lifecycle from scoping, requirements gathering, resourcing, timeline management, team leadership and maintained strong client relationships• Process improvement: developed training materials, trained and evangelized scalable task management system in both Smartsheet and JIRA (with APIs) to enable rapid growth in worker productivity• Cross-channel communication: led client status meetings, internal standups and facilitated communication between account and delivery teams often with changing and new team members• Quality control: regularly QC'd deliverables across five disciplines prior to client delivery; provided feedback to teams to minimize errors and implement learnings into best practices• Managed high-profile and complex accessibility (WCAG 2.0) website project; ensured internal teams applied best practices into ongoing website maintenance Show less

Program Manager and Part-Time Program Operations

• Nov 2015 - Jul 2016

• Scaled successful operation of our part-time program offering eleven concurrent classes across three cities with 60+ students; remotely managed outreach team, recruited instructors, review admissions, accounting and marketing systems and working with engineering team to advocate for, design and implement new student onboarding process.• Provided weekly program insights to city directors and admissions teams; I created reports using Salesforce and advised on best practices for CRM strategy and architecture. Show less

Program Manager

• Jan 2015 - Jul 2016

• Planned, scheduled and administered an 8-week full-time program preparing groups of 20-30 students with technical and soft skills to thrive at high-growth technology companies.• Identified, recruited and on-boarded 80+ volunteer instructors to teach students our curriculum in sales & account management, technical marketing, web design and web development.• Led weekly survey iteration, analysis and implementation to facilitate product improvement across three markets.• Mentored and advised students of all ages/backgrounds in support of their career goals. Helping achieve an 86% hiring rate three months from graduation. Show less

Sales and Account Management

• Oct 2014 - Dec 2014

Participated in an 8 week full-time training program to develop the necessary skills to excel in sales and account management at a high-growth technology company. • Salesforce CRM• Competitive Analysis• Lead Generation• Market Sizing• Customer Segmentation and Development

Sales & Marketing Consultant

• Oct 2014 - Dec 2014

Research and development of a marketing strategy for a social impact tech startup that provides cash transfers to unbanked women living in extreme poverty around the world. Key Skills: • User Research & Persona Development • Tools: SEO, Google Adwords, Google Analytics, Hootesuite, Survey Monkey Research and development of a marketing strategy for a social impact tech startup that provides cash transfers to unbanked women living in extreme poverty around the world. Key Skills: • User Research & Persona Development • Tools: SEO, Google Adwords, Google Analytics, Hootesuite, Survey Monkey

Special Projects Coordinator, Chicago Department of Transportation

• Feb 2014 - Oct 2014

Responsible for coordinating and implementing projects with various city agencies for the Pedestrian and Bicycle Safety Initiative at the Chicago Department of Transportation. • Co-developed and implemented a citywide pedestrian safety campaign (including a pedestrian safety PSA shown in Chicago Taxi TVs) • Researched best practices for designing strategy of and implementing traffic safety training and enforcement programs with city agencies including the Chicago Police Department • Built strategic program partnerships to advance the department's traffic safety mission• Designed and developed educational collateral for Chicagoans of all ages Show less

Enforcement Coordinator, Chicago Department of Transportation

• Dec 2010 - Feb 2014

Coordinated enforcement program and special projects with various city agencies as part of the Pedestrian and Bicycle Safety Initiative at the Chicago Department of Transportation. • Expanded partnerships and doubled impact of pedestrian and bicycle safety enforcement program in my first year• Developed, launched and maintained agency website: https://chicagocompletestreets.org/

Development Intern

• Jan 2009 - May 2009

• Wrote and submitted winning grant proposals • Researched new prospects • Conducted cold calls and follow-up communication to develop and pursue new leads • Wrote LOIs to develop new leads • Wrote and submitted winning grant proposals • Researched new prospects • Conducted cold calls and follow-up communication to develop and pursue new leads • Wrote LOIs to develop new leads