Property & Casualty Claims Manager

• Aug 2021 - Present

Senior Claims Representative

• Aug 2020 - Aug 2021

Senior Claims Examiner

• May 2018 - May 2020

Completed thorough project management, productivity improvement, process development, and production analysis for fine art, marine, and commercial programs as well as adjudicated losses more than $1M. Created and presented complex pro forma models to analyze and identify appropriate coverage determinations as well as accurate adjudication for multiple University’s, Fine Art Gallery’s and Corporations.Designed and implemented a new data gathering and analytical process for all sites to accurately track and assign appropriate third-party vendors and experts.Prepared and presented detailed reports and investigative findings to Directors of the world’s leading reinsurance and insurance organizations. With due-diligence, analysis and process review, consecutively exceeded yearly lead production goals by 10%. Continuously communicate and promote the President and Chief Executive Officer’s values, policies and procedures.

Senior Claims Examiner

• May 2018 - May 2020

Claims Analyst

• Aug 2017 - May 2018

Manage multiple different policies and losses while successfully communicating with customers during coverage determination and settlement presentations. Maintained constructive working relationships with agents, vendors, and public adjusters while, skillfully negotiating claim settlements. Showcase oral and written communication skills to prepare written denials identifying any deviations from the policy or declarations page as well as drafting reservation of rights letters based on individual state laws and presenting findings internally to upper management and to external customers.

Inside Property Adjuster II

• May 2017 - Aug 2017

Demonstrate in-depth knowledge of Homeowners insurance and the claims process to effectively communicate with customers, providing information and answering questions related to Hanover capabilities and policies. Thoroughly analyze claims by consulting with accountants, public adjusters, contractors, architects, engineers and lawyers. Display good communication and interpersonal skills while training and mentoring new hires, and summer interns.

Inside Property Adjuster

• Oct 2016 - May 2017

Expanded and applied knowledge to thoroughly analyze, evaluate and negotiate losses, adhering to all statutory and regulatory fair claims practices. Enforced and promoted 100% compliance with statutes, regulations and case law. Collaborated with agents and vendors.

Associate Property Adjuster

• Sep 2015 - Oct 2016

Secured state license including New Hampshire Property and Causality Adjuster License. Executed training plan on the Enservio services to support in closing claims and reaching settlement faster. Mentored and assisted with the onboard of new hires, offering guidance on best practices.

Group Insurance Administrator

• Dec 2013 - Sep 2015

Thoroughly reviewed contracts to ensure 100% compliance with all requirements and insurance terms. Maintained customer satisfaction and contributed to team and company success. Thoroughly reviewed contracts to ensure 100% compliance with all requirements and insurance terms. Maintained customer satisfaction and contributed to team and company success.

Patient Care Coordinator

• Jul 2012 - Aug 2013