Experience

LITTLE BIRD ORGANICS LIMITED

• New Zealand
• Hospitality
• 1 - 100 Employee

• National Sales Manager

  • May 2018 - Present



The Enthusiastic Cook

• Founder & CEO

  • Jan 2015 - Present

  Cooking doesn't have to be hard.One on one personalised cooking classes, in your own home - Auckland wide. www.theenthusiasticcook.com/classes Cooking doesn't have to be hard.One on one personalised cooking classes, in your own home - Auckland wide. www.theenthusiasticcook.com/classes



Pasta Wednesday

• Director

  • Mar 2017 - May 2018

  Pasta Wednesday delivers delicious handmade fresh pasta to your home or office - every Wednesday! Dishes change every week, veggie options available. https://pastawednesday.co.nz Pasta Wednesday delivers delicious handmade fresh pasta to your home or office - every Wednesday! Dishes change every week, veggie options available. https://pastawednesday.co.nz



Concrete Playground

• Australia
• Online Media
• 1 - 100 Employee

• Contributing Writer

  • Jul 2015 - Jun 2017

  Contributing writer for Concrete Playground Auckland. Writes feature articles about Auckland: restaurant reviews, events and lifestyle. Contributing writer for Concrete Playground Auckland. Writes feature articles about Auckland: restaurant reviews, events and lifestyle.



Servcorp

• Australia
• Real Estate
• 700 & Above Employee

• Manager - Serviced & Virtual Offices

  • Apr 2016 - Dec 2016



Entertainment Group

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Business Development Manager

  • Apr 2013 - Jul 2014

  Main relationship contact for over 400 businesses published in the popular Entertainment Book. Responsible for developing and maintaining relationships in an ever growing and changing hospitality market, in Auckland and the Bay of Islands.- Signed a high percentage of “Target” businesses which were key to creating the book. Led, trained and coached my team of account managers on how to present our product, how to sell the service and benefits and how to create and maintain lasting relationships with our clients which ensured a strong 96% renewal rate.- Participated in a group that contributed to developing the smartphone application which now runs alongside the printed version. Voiced my ideas and opinions on how to develop a product that would help drive the company into a more current and profitable form of business by embracing new technology.



A.V.O ENTERPRISES LTD EXCELLENCE & PERFECTION “we work with excellence, always to perfect success for you"

• Freight and Package Transportation
• 100 - 200 Employee

• Business Manager

  • Mar 2012 - Mar 2013

  Managed a customer portfolio with over 700 businesses. Focus on retention of existing customers, and targeting new business for future growth. - Boosted growth of my business portfolio within the first month. Was given the task of building up what was a struggling port, in terms for making targets and being profitable. Turned it around (from -30% off target to 10%+ on target) and it became a successful portfolio for the entire time I was responsible for it.- Focus on unique and personable approach to securing new business. Listened to my customers, and assessed what they needed to make their freight process an easy one. Translated this into how I interacted with new customers; put myself in their shoes – positive customer service experience, while keeping track of my margins.



Escape Rentals Ltd

• New Zealand
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Sales Manager

  • 2009 - 2011

  Managed Auckland customer service and sales team. Responsible for overall customer experience and achieving sales targets for the North Island. Primary liaison for our agents, for sales and resolutions.- Boosted sales by 55% in first year. Escape was consistently sold out during my time with the company, even during our “low season”. - Created customer service culture. Achieved the status of most highly rated budget campervan company in NZ on rankers.co.nz. Managed Auckland customer service and sales team. Responsible for overall customer experience and achieving sales targets for the North Island. Primary liaison for our agents, for sales and resolutions.- Boosted sales by 55% in first year. Escape was consistently sold out during my time with the company, even during our “low season”. - Created customer service culture. Achieved the status of most highly rated budget campervan company in NZ on rankers.co.nz.



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• International Travel Consultant

  • 2008 - 2009

  Trained extensively on agent booking systems, sales procedures and product knowledge. Fast paced, deadline driven working environment with a strong emphasis put on the customer experience. - Awarded “Top 50 Travel Consultants for Flight Centre Western Canada”. Consistently achieved sales that were at least 25% over my targets, while contributing to shop success. - 65% repeat client list. High percentage of repeat customers, due to securing excellent deals and providing a high, unique level of customer service. Attended monthly training sessions on new product and systems in order to keep myself current with my clients.