Experience

Action for Boston Community Development, Inc.

• Non-profit Organization Management
• 300 - 400 Employee

• Energy Efficiency Manager Consultant

  • Mar 2018 - Present

  Manage the operations of the a pilot replacing fossil fuel heating equipment with Heat Pumps and Solar PV systems for low income single family houses in Massachusetts. Manage all aspects of the pilot to include creation of technical specifications and contractor bid documents, technical screening and approval of projects, contract and fiscal management and savings analysis. Incorporated changes during the pilot to improve the effectiveness, potential energy savings and customer satisfaction. Created a customer education package that achieved a high level of client adoption in the proper operation and maintenance of the heat pumps.



RISE

• United States
• Facilities Services
• 100 - 200 Employee

• Regional Manager

  • Nov 2015 - Oct 2017

  Operation Manager for Canton, MA based office of Residential Services. Implementation of utility sponsored Massachusetts residential energy efficiency programs. Managed all aspects of operations to include scheduling, customer service, field technicians, sub-contractor management, QA inspectors, and invoice processing. Instituted process and productivity enhancements to all aspects of the operation. Operation Manager for Canton, MA based office of Residential Services. Implementation of utility sponsored Massachusetts residential energy efficiency programs. Managed all aspects of operations to include scheduling, customer service, field technicians, sub-contractor management, QA inspectors, and invoice processing. Instituted process and productivity enhancements to all aspects of the operation.



Conservation Services Group

• United States
• Environmental Services
• 100 - 200 Employee

• Director of Energy Efficiency Financing Programs

  • Jun 2012 - Jul 2015

  Managed the design, development and implementation of new/enhanced financing products for startup or existing energy efficiency programs. Negotiate with financial partners to customize and deliver loan products to CSG’s programs and utility sponsors. Monitor and evaluate the production of financing programs CSG administers. Serve as a resource and advisor to Program Managers and sponsors on energy efficiency financing to six programs. Since 2012, led efforts to close 60,000+ loans, financing over $557 million in residential efficiency upgrades.

• Director of Mass Save® HEAT Loan

  • Jan 2006 - Jul 2015

  Core member of collaborative group comprising the Massachusetts State Energy Office, utilities, and CSG that designed and implemented the 0% HEAT Loan program as a pilot in 2006 that became full scale in 2008. Develop and implement enhancements and productivity upgrades to the program expanding 20-40% per year. Since 2006, directed efforts to close 40,000+ loans, financing over $380 million in residential efficiency improvements.Oversaw program supervisor and 10+ staff providing customer service, technical and eligibility review of contractor proposals, authorization of measures for financing, data management, invoicing/reporting and Quality Assurance of installations. Interface with participating lenders, utility clients and contractors. 2015 third party evaluation stated "95% of the respondents (customers) were Very Satisfied with their overall experience with the HEAT Loan"​ and "nearly 3/4 of the contractors rated the HEAT Loan as Very Important to their business".

• Senior Program Manager- Operations Director

  • Nov 1991 - Jun 2012

  As Senior Program Manager and Operational Director of the Residential Conservation Division developed, implemented and managed 27+ energy efficiency programs/contracts- ranging from low-income electric savings to highly technical air sealing-insulation retrofits and new construction programs. All reached or exceeded goals. Continuously instituted productivity enhancements that improved both profitability and process efficiencies; hired and supervised the training of 300+ quality staff, motivating employees to achieve results and provide a high level of customer service.



Fair Share Development

• Boston, MA

• Assistant Director

  • Nov 1985 - 1991

  Directed implementation of the original HEAT Loan program in two regional offices, Boston and Worcester that awarded over $15 million in loans for energy efficiency improvements; directed a Light Commercial Audit and Energy Conservation Grant program; supervised Field Manager to deliver Boston Edison Energy Audit Program and Manager of the Oil Buying Coop. Oversaw budgets and staff in all aspects of the company's operations; interfaced with state officials and other companies. Directed implementation of the original HEAT Loan program in two regional offices, Boston and Worcester that awarded over $15 million in loans for energy efficiency improvements; directed a Light Commercial Audit and Energy Conservation Grant program; supervised Field Manager to deliver Boston Edison Energy Audit Program and Manager of the Oil Buying Coop. Oversaw budgets and staff in all aspects of the company's operations; interfaced with state officials and other companies.



Alamo Area Council of Governments

• United States
• Government Administration
• 100 - 200 Employee

• Field Supervisor

  • Apr 1982 - Aug 1985

  Responsible for the Low Income Weatherization Program, Greater San Antonio. Achieved annual production goals and $2 million budget. Supervised crews and contractors, field inspectors, and office staff. Conducted energy audits and created job specifications for installers. Interfaced with other city agencies, state and community groups. Responsible for the Low Income Weatherization Program, Greater San Antonio. Achieved annual production goals and $2 million budget. Supervised crews and contractors, field inspectors, and office staff. Conducted energy audits and created job specifications for installers. Interfaced with other city agencies, state and community groups.