Carlee McClelland
Senior Associate - Emergency Management at Sandhurst Consulting- Claim this Profile
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Bio
Credentials
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Incident Command System 400
ICS CanadaJul, 2022- Oct, 2024 -
Associate Business Continuity Professional (ABCP)
DRI International (Disaster Recovery Institute)Jul, 2021- Oct, 2024 -
Incident Command System 300
ICS CanadaSep, 2018- Oct, 2024 -
Incident Command System 200
ICS CanadaFeb, 2018- Oct, 2024 -
Incident Management System 100
Emergency Management OntarioOct, 2016- Oct, 2024 -
Emergency Management and Disaster Recovery Extension Certificate
Mount Royal University Continuing EducationSep, 2015- Oct, 2024 -
Incident Command System 100
Government of AlbertaOct, 2015- Oct, 2024 -
Basic Emergency Management
Government of AlbertaSep, 2015- Oct, 2024 -
Disaster Preparedness
Coursera Verified CertificatesJan, 2015- Oct, 2024
Experience
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Sandhurst Consulting
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Canada
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Business Consulting and Services
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1 - 100 Employee
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Senior Associate - Emergency Management
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Feb 2018 - Present
My role at Sandhurst Consulting is diverse and offers a variety of challenges, something that is important to me in my work. I have worked with clients from multiple industries spanning from non-profit, private, and public organizations. My key responsibilities with any client are to: ~ Identify and anticipate emergency management and business continuity program needs and work collaboratively to ensure projects meet timelines and expectations. ~ Consult and collaborate with clients to design emergency exercises, provide support for exercise facilitation and debriefings, and prepare written exercise reports. ~ Act as a subject matter expert for emergency management program development. This may include offering expertise on the Incident Command System, GIS (ESRI) common operating pictures, crisis communications tools, and virtual command centres. ~ Understand the current state of the emergency or business continuity program by conducting a gap analysis based on best practices, regulatory requirements, and emergency and continuity management standards. https://www.linkedin.com/company/3737225/ Show less
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Toronto Transit Commission (TTC)
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Urban Transit Services
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700 & Above Employee
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Emergency Planning Coordinator
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Jan 2017 - Dec 2017
I worked closely with the Emergency Planning Officer and stakeholder departments to assist in planning and facilitating exercises. Using emergency management and business continuity principles, I helped to plan for emergency events that may impact the commission. I was a member of the core planning team, helping to plan two full-scale emergency exercises that took place in the fall of 2017. I also assisted in the facilitation of several subway fire training exercises for Toronto Fire Services. Show less
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Bridgewater Bank
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United States
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Banking
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200 - 300 Employee
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Administrative Assistant
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Nov 2014 - Jul 2016
My role at Bridgewater Bank entailed providing exceptional customer service to guests, employees, and contractors. I used clear communication to ensure that people's needs are being met and that issues are being dealt with accordingly. I coordinated and processed stationary orders and acted as a resource person for employees at the bank. I tracked incoming mail and worked with outgoing courier companies to ensure timely and precise delivery of mail. I helped other departments by providing daily contact center and customer service reports to employees. Part of my role also included reviewing, tracking and responding to third party requests as well as helping to process home insurance policies on a daily basis. Show less
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Alberta Motor Association
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Canada
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Consumer Services
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700 & Above Employee
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Member Services Representative
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Oct 2007 - Oct 2014
I provided reliable and focused customer service to clients in the Driver Education Department. I was able to stay calm under pressure and work with clients to figure out the best outcome for both parties. I attended to detailed administrative work including data entry. Part of my role involved working with multiple computer programs and I had the ability to learn new programs quickly and effectively. I streamlined my processes to make my work more efficient and to prevent future problems. Part of my role included maintaining communication with clients either over the phone or through e-mail to ensure issues are being dealt with accordingly. I also used careful coordination with driving instructors to ensure that their needs and the needs of clients were being met. Show less
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Education
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2016 - 2018
York University
Master’s Degree, Disaster and Emergency Management -
2008 - 2014
Mount Royal University
Bachelor's Degree, Sociology
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