Experience

INDG | Grip

• Netherlands
• Advertising Services
• 100 - 200 Employee

• Senior Project Manager

  • Aug 2022 - Present

  • Managed 10 different clients for the Growth team by being responsible of growing the new client’s accounts, sales and relationship with Grip • Handled projects from A to Z (project planning, timelines, risk assessments, technical briefing, client updates, delivery, lessons learnt, financials) • Kept track of my project’s health (revenue vs hours spent, skills required, potential flaws) using a Lean and Six Sigma approach • Managed project stakeholders (3D artists, production team, management, client) • Advised the Junior Project Managers in my team on improvements and best practices • Implemented Airtable as a replacement for Excel for project and financial trackers Show less



SGS & Co

• United States
• Advertising Services
• 700 & Above Employee

• Project Manager

  • Oct 2021 - Aug 2022

  • Led the Jacobs Douwe Egberts account (50 brands) • Ensured better and cost efficient printability of the physical packaging from a digital artwork by advising the client on their design decisions (type and number of colors, fonts, translations, shapes, images to use) • Translated the customers’ wish into technical briefs for the back-office teams using the appropriate vocabulary and internal charts • Made sure the end-to-end process is completed in a timely and conscious manner by creating project plans and sending regular updates to all parties • Kept track of invoicing and payments Show less



Merck Group

• Germany
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Business Process Supervisor (Manager 1)

  • Aug 2020 - Sep 2021

  • Guided and managed a team of 17 business process experts, with responsibilities such as recruiting, retention, staff development, coaching and mentoring • Conceptualized and launched the first self-service troubleshooting form for the employees, leading to the improvement of the users knowledge, a 80% decrease in tickets to be solved by my team and a resolution time shortened by 2 days (from 72 to less than 25 hours resolution)• Strengthened the relationships with internal and external stakeholders (IT, Web, Sales), making my team and our achievements better known and more visible internally (in collaboration with the Communication Team) • Drove continuous improvement using Lean & Six Sigma methodology • Ensured resources and budget were correctly allocated for all projects and reported it to the Leadership Team Show less

• Communication Lead

  • Jan 2020 - Aug 2020

  • Conceptualized and executed the Communication Plan and Strategy for the year 2020 • Managed the internal website, published new articles regularly, created monthly newsletters and made sure to involve colleagues from all teams in designing internal documents • Made sure the company branding was known and used correctly • Helped the management teams with the crisis management during the pandemic and supported in the creation of the new ways of working guidelines

• Communication and Development Specialist

  • Jan 2019 - Dec 2019

  • Provided more than 20 different trainings every month for the new hires and current employees (ERP & soft skills training: SAP, Oracle, SFDC, CRM, Time & Project Management, Positive Language, Customer Experience)• Created and led soft skills workshops: Resilience, Dealing with resistance to changes, Improving ownership, Communicating with Impact • Created e-learning training, videos and tests: Kahoot, Movavi, Articulate, Mentimeter



ANDRITZ

• Austria
• Machinery Manufacturing
• 700 & Above Employee

• Sales Assistant

  • Jun 2018 - Aug 2018

  • Created quotes and orders on SAP • Answered customer's requests and phone calls • Implemented and wrote the company's processes for my department • Created training documentation and trained newcomers • Created quotes and orders on SAP • Answered customer's requests and phone calls • Implemented and wrote the company's processes for my department • Created training documentation and trained newcomers



Diadeis sgsco

• France
• Advertising Services
• 200 - 300 Employee

• Project Manager - Nestlé account

  • Sep 2017 - Jan 2018

  • Led the Nestle account for more than 10 brands and 30 marketeers on the client side • Ensured better and cost efficient printability of the physical packaging from a digital artwork by advising the client on their design decisions (type and number of colors, fonts, translations, shapes, images to use) • Translated the customers’ wish into technical briefs for the back-office teams using the appropriate vocabulary and internal charts • Made sure the end-to-end process was completed in a timely and conscious manner by creating project plans and sending regular updates to all parties • Kept track of invoicing and payments Show less