Carla Theresa Fabian
Customer Experience Officer at International Development Exchange (IDE)- Claim this Profile
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Bio
Credentials
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Anti Fraud and Counterfeit Money Training
AJMS GlobalMar, 2019- Nov, 2024 -
Anti Money Laundering ( AML)
Morison UAE ConsultingApr, 2018- Nov, 2024 -
Ultimate Customer Service
Solaire Resort and CasinoJul, 2013- Nov, 2024 -
How to prepare and cook Shabu-shabu & Sukiyaki
Shangri-La GroupAug, 2010- Nov, 2024 -
Proper Guest Handling
Shangri-La GroupAug, 2010- Nov, 2024 -
Wine Service Training
Shangri-La GroupJul, 2010- Nov, 2024
Experience
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International Development Exchange (IDE)
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United Arab Emirates
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Financial Services
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1 - 100 Employee
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Customer Experience Officer
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Dec 2016 - Present
Resposible for keeping track of customer journeys, interacting with customers needs across channels and coordinating with all internal stakeholder such as product design or development , account mangament , remittance ,forex and marketing and so on in order to keep fine tunning . Resposible for keeping track of customer journeys, interacting with customers needs across channels and coordinating with all internal stakeholder such as product design or development , account mangament , remittance ,forex and marketing and so on in order to keep fine tunning .
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Somewhere Hotels
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Saudi Arabia
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Hospitality
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1 - 100 Employee
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Front Office Associate / Night Auditor
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Nov 2014 - Dec 2016
Performs checking in /out customer using micros computer programs and equipment and provide guest with direction to their rooms and amenities, promoting sales related programs , maitaining records , cash handling , forex and card payments .Handle and resolve guest complaints in order to provide exceptional guest service and utilize service brand behavior when completing the requirements of the position . Performs checking in /out customer using micros computer programs and equipment and provide guest with direction to their rooms and amenities, promoting sales related programs , maitaining records , cash handling , forex and card payments .Handle and resolve guest complaints in order to provide exceptional guest service and utilize service brand behavior when completing the requirements of the position .
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Solaire Resort
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Philippines
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Hospitality
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700 & Above Employee
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Cocktail Server/ Stunner
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Jan 2013 - Dec 2013
Revolve around casino floor or in vip rooms greet patrons , take orders , correctly enter food and beverages into POS terminal and ensuring accuracy and satisfaction to the patrons . Revolve around casino floor or in vip rooms greet patrons , take orders , correctly enter food and beverages into POS terminal and ensuring accuracy and satisfaction to the patrons .
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Shangri-La Group
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Hong Kong
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Hospitality
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700 & Above Employee
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Hostess and Server
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Jan 2010 - Dec 2012
For this role, you should have solid organizational and people skills to make sure our guest have a positive dining experience from the moment they arrive till their departure. Greet incoming and departing guest warmly with genuine smile and eye contact, escort them to assigned dinning area, duties include familiarizing guest with menus and daily specials , you should have menu knowledge, accurate recording food and drinks order, running multi course meals and tallying bills. Checking customers to ensure thats they are enjoying their meal and take action to correct any problems. Show less
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Education
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2007 - 2009
Davao Doctors' College
Hotel and Restaurant Management -
2002 - 2005
Davao Doctors' College
Bachelor's of Radiologic Technologies, Clinical/Medical Social Work
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