Regional Director Operations, Hotels

• Aug 2016 - Present

DOOS

• 2010 - Aug 2016

General Manager

• Oct 2007 - Aug 2016

General Manager (October 2007-present)• Responsible with coordinating the opening of the hotel which included: ordering the pre-opening supplies, attending construction meetings, handling issues with the general contractor, interviewing, hiring and training entire staff. Orchestrated the entire setup of all furniture, fixtures and supplies for the hotel. Designed a system of checklists to be used to verify no items were overlooked from any our 92 suites, and all public areas.• Responsible for ensuring that all aspects of the hotel operate to maximize sales, guest satisfaction, associate satisfaction, and profit. Orchestrated the activities of the hotel managers and hourly associates to ensure that guests receive a high level of service, and profit meets owner’s expectations. Oversee managers in the hotel including the Suite Care Manager, the Chief Engineer, Sales Manager and the Assistant General Manager. Maintain open and effective communication with the hotel owner. Ensure that managers and associates maintain hotel cleanliness and maintenance. Coach, counsel, discipline, train and mentor managers and associates to deliver excellent performance and to reach their personal development goals. Interview, hire, and train associates at all levels in the hotel. Ensure all areas of the hotel are inspected daily for compliance to standards and policies. Maximize revenue through sales efforts, yield management, and cost control.• Achieved a 93% on first Quality Assurance Inspection• Achieved 2nd highest Guest Service Satisfaction rating of 98.4% for Quarter 1 2009 • Recipient of the 2009 Chairman’s Award for the Residence Inn Brand Show less

General Manager

• Dec 2006 - Aug 2016

General Manager (December 2006-present)• Responsible for schedules, payroll, direct bill accounts, group sales, preparing hotel for Quality Assurance inspection, ordering supplies, room inspections, interviewing, training Front Desk personnel, property walks and overseeing the operation of the building and all departments.• Under my leadership the hotel achieved the following Marriott International Awards, 2007: Highest Guest Satisfaction Score-Bed Comfort 94.1%, and 2007 Platinum Circle Award winner. 2008: Chairman’s Award for Highest Overall Satisfaction, Breakfast Ambassadors Award 89.6% and Promises Make Magic Service 95.4% Show less

General Manager

• Jun 2006 - Oct 2008

General Manager (July 2006-October 2008)• Responsible for schedules, payroll, direct bill accounts, group sales, preparing hotel for Quality Assurance inspection, ordering supplies, room inspections, interviewing, training Front Desk personnel, property walks and overseeing the operation of the building and all departments.• Overseen a 1 million renovation including the following items: new lobby, 123 new bathrooms, installation of new sign package, and installation of 123 HVACs.• Recipient of multiple Wall of Fame Awards (awarded to Top 5% of Brand) Show less