Experience

Dale Consulting

• Italy
• Information Technology & Services
• 1 - 100 Employee

• PMO

  • Sep 2022 - Present

  Support to Cedacri/OASI Management on handling Demand processes and involvement into Governance area with specific responsibility on the following activities: - Budget management and monitoring, structure governance, schedule and staffing requirements - Management of economics and allocation of the resources on project budgets with responsibilities in terms of monitoring, tracking of problems and changes, production of status reports - Planning and control of evolutionary projects launched within the Management - Relations with Suppliers/external consultancy Providers: check on offers and relevant data entry into the RdA system in accordance with internal procedures - Constant interaction with management and internal stakeholders in the process of managing and monitoring resource allocations and any replacements and/or additions, facilitating communication between the various project teams - Vendor consolidation Show less



Diners Club Italia

• Italy
• Financial Services
• 1 - 100 Employee

• Customer Relationship, Program & Loyalty Manager

  • Mar 2016 - Jun 2022

  Responsible for • contacts (touchpoints) and relations (communication) with Customers: defining channels and contents of all communications addressed to the Customer, on the Customer Service (email and telephone scripts) and on the Sales side (product presentations) according to the commercial and regulatory requirements; creating and updating the contents of the institutional website, online Private Area and APP • customer base value management: ensuring an effective performance monitoring and projects execution, in order to achieve Customer Satisfaction, by optimizing processes and operating models through digital innovation, transformation and simplification initiatives • loyalty activities: developing and monitoring initiatives aimed at customer retention and loyalty programs - creation of an e-commerce portal for a pioneering dynamic points redemption program; analysis of collected data and trends to improve KPIs • knowledge and implementation of the insurance products distribution dynamics Show less

• Marketing & Sales Operations Specialist

  • Jul 2013 - Mar 2016

  • Marketing and Sales / Commercial partnership planning: preparation of reports and analysis, support to the global Marketing team in monitoring the Corporate new business and the existing portfolio / monitoring KAMs performance and results • Development and enhancement of Customer potential (use of the card, loyalty, spending level) • Search for innovative and cost-effective solutions • Coordination and departmental supervision of RCSA (Risk Control Self Assessment) for audit purposes • ORI (Operational Risk Incident) manager: monthly report of all operational critical issues detected within the Marketing function • Communication: creation and coordination of BTL communications / definition and implementation of marketing materials to support the Commercial area / monitoring of promotional activities, co-marketing plans, customer loyalty and reward programs / supervision of the whole copy-editing process up to the publication of the company house organ, Diners Club Magazine • drafting of internal communications • management of relations with Advertising Agencies and Suppliers • development, review and implementation of processes and procedures within the Department, considering legal compliance and best practices Show less

• Credit Initiation Consumer & Corporate

  • Sep 2011 - Jul 2013

  • Credit analysis and evaluation of new Customers (Consumer, Company and Corporate) according to the related customer acquisition management process, starting from the screening of the income documentation up to its verification (by consulting specific databases such as CRIF or D&B or directly through Banks), rating calculation (debt burden), behavioral score• Updating company IT systems and departmental processes / procedures

• Acquiring Local Operations Specialist

  • Jun 2004 - Sep 2011

  • Credit initiation of merchant requests received from Sales Agents and / or Banks / Services; customer verification; management of incomplete practices; creating and sending decline letters; monitoring deviations• Analysis of reports and MIS (Management Information System)• Invoice processing: validity and timing check, verification of integrity and correctness, request for approval, interaction with the supplier office• Creation and maintenance of electronic and paper archives: document processing in Italian / English using standard templates and structured archive management• Preparing and updating process flow diagrams in Microsoft Visio• OPS / Sales Manager support• Coordination of a team of 4 people Show less



EIDOS SISTEMI DI FORMAZIONE SRL

• Technology, Information and Internet

• Development & Recruiting HR Specialist

  • Sep 2000 - Jun 2004

  • Management of relations with internal stakeholders to understand recruitment forecasts and priorities; definition of job opportunities and hiring channels assessment to be activated according to company guidelines, timelines and standards • Creation of job descriptions, career paths and insertion of job advertisements • Screening of curricula, contacts and interviews with candidates (job analysis, identification of requirements, profile specifications, production of ads, relationship with external suppliers, interviews based on short listings, support for the preparation of the employment contract) • Management of sourcing, individual and group interviews, organization of Assessment based on company objectives, following the Department's planning and briefing with relevant Managers • Candidate management during all stages of hiring process to ensure a smooth onboarding experience • Creation of guidelines to evaluate employee performance - definition of employee objectives, performance and behavior monitoring through a structured assessment process, analysis of training and development needs, identification of external suppliers to support development activities • Training programs organized for Company employees • Assistance in the design and implementation of surveys for climate analysis • Responsible for design, maintenance and update of the "People DB", the database system of the HR department • Preparation of periodicals Human Resources related reports and presentations • Coordination of SIAP (Personnel Administration Information System) training projects at the Ministry of Finance Show less