Experience

Universal Access and Systems Solutions Inc.

• Philippines
• IT Services and IT Consulting
• 100 - 200 Employee

• Delivery Manager

  • May 2020 - Present

  Establish delivery processes: Setting up guidelines and procedures for service delivery. Refining processes to ensure a great customer experience at every step.Supervising staff: Overseeing employees in different stages of the development and delivery process and works to ensure service departments and teams of employees work together effectively.Managing customer expectations: Evaluating customer feedback and improving procedures accordingly. Doing Additional research to determine any gaps between customer satisfaction goals and service delivery.Creating cost-effective systems: Ensuring that processes are both efficient and cost effective.Building partnerships: Serving as a liaison between project teams to determine and evaluate processes and develop solutions to any problems that may arise.

• Project Manager

  • Nov 2018 - May 2020

  The Project Manager is in charge of overall coordination of specific project/s assigned. PM is responsible for overseeing the life cycle of the project from initiation, planning executing, monitoring, and closing. Sets deadlines, assigns responsibilities, monitor project progress, measure project performance ensuring that it is within scope, timelines, and budget. Prepares status reports presented to upper management and clients. Requires very minimal supervision from Senior, Lead, or PMO, and is expected to consistently perform while working independently and leading project teams.



Straive

• Singapore
• IT Services and IT Consulting
• 700 & Above Employee

• Group Lead

  • Aug 2016 - Nov 2018

   Project Supervision and Monitoring Planning and Improvements Manages client relationships

• Team Lead

  • Sep 2015 - Aug 2016

   Project Supervision and Monitoring Manages client relationships Documentation

• Project Analyst

  • Nov 2012 - Sep 2015

   Project Supervision Manages client relationships Documentation

• Data Analyst

  • Sep 2010 - Nov 2012

   Data gathering and analysis. Modify Conversion Instruction (CI) based on templates, editorial guidelines, Data-Type-Definition (DTD) provided by the client to check the validity of the file elements. Receives and investigates inquiries or complaints through a ticketing system. Determines to which process or team the concern should be forwarded (e.g., conversion complaints are given to the Software Engineers).  Communicates with client to understand expectations, requirements and issues/concerns and update status of assigned tasks. Prepares and submits the necessary forms for the online release of the approved coding. Performs a post-release check-out or live test to further assess the accuracy or quality of the converted file.