Experience

Murray Travel

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Branch Manager

  • Jul 2022 - Present

• Travel Consultant

  • Jul 2016 - Present

  Inverness, Scotland, United Kingdom



Caledonian Sleeper

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Guest Ambassador

  • Dec 2014 - Jul 2016

  Inverness, Scotland, United Kingdom



Eastern Airways (UK) Ltd

• United Kingdom
• Airlines and Aviation
• 100 - 200 Employee

• Passenger Service Agent

  • Dec 2013 - Jun 2014

  Sumburgh Airport • Creating flights & loading passengers on charter flights using Sabre flight system • Changing and rebooking onward connections for passengers • Checking in passengers, asking necessary security questions and answering any queries • Dealing with possible disruptive passengers in a professional manner • Dispatching flights and ensuring all paperwork is in order before departure • Disembarking passengers off aircraft and escorting safely into the terminal • Send aircraft… Show more • Creating flights & loading passengers on charter flights using Sabre flight system • Changing and rebooking onward connections for passengers • Checking in passengers, asking necessary security questions and answering any queries • Dealing with possible disruptive passengers in a professional manner • Dispatching flights and ensuring all paperwork is in order before departure • Disembarking passengers off aircraft and escorting safely into the terminal • Send aircraft movements using flight tracking system • Supervising newer staff and ensuring excellent customer service is given to every passenger Show less



HM Coastguard

• Watch Assistant

  • Apr 2012 - Dec 2013

  Lerwick, United Kingdom • Effective VHF and MF radio communication including routine traffic reports, receiving incident details, co-ordinating assets, weather broadcasts • Effective telephone communications including emergency and routine calls • An understanding of general maritime, meteorology and counter pollution • Ability to understand maritime charts and Ordnance Survey maps • Be an integral part of the watch and assist in search and rescue incidents and with the daily routine running of the… Show more • Effective VHF and MF radio communication including routine traffic reports, receiving incident details, co-ordinating assets, weather broadcasts • Effective telephone communications including emergency and routine calls • An understanding of general maritime, meteorology and counter pollution • Ability to understand maritime charts and Ordnance Survey maps • Be an integral part of the watch and assist in search and rescue incidents and with the daily routine running of the Coastguard station Show less



John Leask & Son

• Travel Consultant

  • Nov 2006 - Dec 2011

  Lerwick, United Kingdom • Attending to customer enquiries face to face, by telephone and email • Tailor-making travel requirements for customers • Making presentations of travel and holiday options to customers to make sales • Handling cash, cheques and card payments • Ordering and maintaining brochure stock • Assisting with training, offering support and supervision to less experienced colleagues



VisitScotland

• United Kingdom
• Travel Arrangements
• 400 - 500 Employee

• Customer Services Advisor

  • Sep 2005 - Oct 2006