Head of Projects Department

• Sep 2022 - Present

Project Team Leader

• Nov 2021 - Sep 2022

Project Leader

• Jun 2020 - Nov 2021

Project management for a portfolio of over 35 accounts across multiple sectors nationwide. Company set-up and registration, design and development, compliance, implementation and support. Successfully building and maintaining client relationships, acting as the first point of contact, work-flow management, liaising with internal creative teams and external suppliers, achieving client goals while meeting company goals and developing a trusted advisor relationship. Management of tasks and deadlines using project management, CRM and in-house software. Implementing plans and providing quality service standards. Project delivery includes technical and IT support (Wordpress, Woocommerce and email hosting), creative input (website and marketing material design), compliance support and business management training. Invoicing, credit control and continual professional development.

Community & Events Manager

• Jul 2019 - Mar 2020

Responsible for managing all building operations to ensure highest level of member satisfaction and develop community initiatives designed to create connections between members. Design and curate a full social calendar with members and KPI's in mind to ensure a good balance of educational, community and lead generating events. Plan and deliver a wide range of events with local businesses in order to build mutually beneficial partnerships. Devise and implement rules, guidelines and best practices for the community to optimise member experience. Business Development involving new lead generation using a variety of approaches, growing the network to maintain full building occupancy, engaging in the larger community by attending events and networking with local start-ups and organisations. Raising awareness and interest in the brand by working closely with the Marketing team to deliver online promotion plans and assist with social media content. General Building Management and Personnel Management.

Account Manager

• Jul 2018 - Jul 2019

Primary focus is to manage, support and expand the sales revenue for events and meeting rooms across multiple sites. Working closely with the Business Development Managers to maximise venue potential, whilst ensuring all administrative processes are followed correctly. Key responsibilities are to manage a wide range of client accounts from initial enquiry to event delivery. Taking the lead on quotations, budget and staffing, keeping accurate records of profit and loss from the events arm. Liaising with the operations team in branches regarding event details, client requirements, catering needs, feedback and areas of improvement. Working with the Management team to come up with new, innovative and creative promotional ideas to improve business. Attend networking events representing the company to increase brand exposure and drive events business.

Operations & Events Manager

• Apr 2017 - Jul 2018

Leading a team of hosts in exceptional customer service. Duties included: Employee management, rota creation, cash handling, till management, handling phone calls and e-mails, handling payroll, collating sales figures, stock take and rotation, interviewing, hiring and training of new starters, promotion of business through social media. Event management of projects ranging in size; including venue/client introduction, site preparation, general concierge services, welcoming and registration of clients and guests, on the day management, last minute problem solving, set up and support of AV kit, safe de-rig, logistics handling, client experience capture.

Project & Events Executive

• Feb 2016 - Jul 2016

Project management of events ranging in size on behalf of high-profile clients across the UK, Europe and Worldwide. Tasks varied widely and included such duties as; handling phone calls, e-mails, enquiries in French and English, networking and representing the company whilst attending exhibitions/conventions/forums across Europe, venue finding, client liaison, budget management, proposal and contract creation, venue/client introduction, hiring of equipment, working with suppliers, venue and accommodation booking, site preparation, catering management, general concierge services, welcoming and registration of clients and guests, on the day management, last minute problem solving, set up and support of AV kit, staging and decor, safe de-rig, logistics and invoice handling. In addition; website management, handling of and promotion through social media, design of venue plans, badges, poster, merchandise, leaflets etc.

Private Spoken English Teacher

• Oct 2014 - Feb 2016

Private English teacher for children aged 1-6 years. Duties included supervising homework, english play and activities, educational games, allocating exercises dependent on age, basic education, completing workbooks. Private English teacher for children aged 1-6 years. Duties included supervising homework, english play and activities, educational games, allocating exercises dependent on age, basic education, completing workbooks.

Assistant Community Manager

• Apr 2014 - Apr 2014

Social Media promotion, artists liaison, production assistant, supervision of meet & greet sessions. Social Media promotion, artists liaison, production assistant, supervision of meet & greet sessions.