Experience

Benjamin West

• United States
• Hospitality
• 1 - 100 Employee

• Project Manager

  • Jul 2022 - Present



Brentano

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Special Project Manager

  • Mar 2020 - Present

• Customer Services Supervisor

  • Jun 2014 - Mar 2020

  Oversee Customer Service team for a unique textile lineProvide coaching, counseling and guidance to Customer Service team to ensure an excellent client experienceCoordinate with Outside and Inside Sales reps on large projects Implement product and industry training for all Customer Service repsOversee all recruiting for Customer Service Team

• Customer Services Supervisor

  • Jun 2014 - Mar 2020

  Oversee Customer Service team for a unique textile lineProvide coaching, counseling and guidance to Customer Service team to ensure an excellent client experienceCoordinate with Outside and Inside Sales reps on large projects Implement product and industry training for all Customer Service repsOversee all recruiting for Customer Service Team



Adler's Foreign Books

• United States
• Non-profit Organizations

• French Language Specialist

  • Mar 2010 - Mar 2012

  Served as a liaison between French publishers and University Bookstores, libraries and other private language institutions Provided excellent customer service to a large database of clients while also maintaining good relations with suppliers/vendors Aided clients in choosing reading materials/language methods Cooperated with vendors to resolve problems with orders, shipping and returns Expanded client database by researching potential clients, conducting sales calls and emails to offer products and services Show less