Agile Service Delivery Consultant

• Jan 2019 - Present

Provide service delivery transformation consulting support for implementation of an Agile SAFe Lean Portfolio Office. Analyze and evaluate current implementation processes, then innovate to optimize for the customer experience. Coach agile IT Scrum and Product Management teams to increase Agile Planning and Execution maturity. Serve as the Delivery Manager for critical growth strategy initiatives. Provide service delivery transformation consulting support for implementation of an Agile SAFe Lean Portfolio Office. Analyze and evaluate current implementation processes, then innovate to optimize for the customer experience. Coach agile IT Scrum and Product Management teams to increase Agile Planning and Execution maturity. Serve as the Delivery Manager for critical growth strategy initiatives.

Owner and President, PM Practical Solutions, LLC

• Sep 2018 - Present

Senior Program Delivery Manager

• May 2014 - Aug 2018

Senior Service Delivery Manager responsible for management and oversight of large and complex service delivery contracts and programs. Apply expertise in operational excellence and integrated solution delivery to aid government organizations achieve mission objectives. Actively work with development, product management, security, infrastructure and operational teams to establish governance and management best practices that increases the likelihood of achieving defined success metrics. Conduct contract scope, budget, tasking, personnel, quality oversight by working closely with stakeholders and business unit leadership to clearly define success and the criteria for determining it. Provide tactical implementation input and support to business development activities in the pursuit of organic growth opportunities. Spearhead business process definition and refinement activities to address deficiencies, inefficiencies, duplication and opportunities for streamlining. Work closely with DevOps, governance, enterprise architecture and development Scrum teams to establish and monitor the performance, quality and metrics (SLAs) of applications, processes and platforms. Drive strategies for increasing user/adopter engagement through creative targeted outreach, advisory and communication approaches. Support investment portfolio management by conducting monthly health checks, forecast planning and risk management practices. Defined and implemented a Technology Modernization Pathway engagement and collaboration program focused on integrating organizational change techniques to drive buy-in and plug-in through training, knowledge sharing and communication. Key Skills: Organization Change Management, Technology Modernization, Program/Project Management, Product Management, Business Process, IT Governance, IT Portfolio Investment, Talent Management, Engagement, Knowledge Management, Shared Services, Micro-services, PaaS, SaaS, SharePoint, MS CRM Dynamics, and DevOps.

IT Division Manager

• Nov 2008 - May 2014

Information Technology Division Manager Provided tactical IT strategy implementation guidance to senior leaders. Actively managed the execution of a $23M investment portfolio that included vendor contracts, technology solution, infrastructure, security and business operations components. Developed a 3-year technology strategic roadmap that enabled greater alignment of strategy outcome metrics and value cost opportunities. Drove alignment of management and governance processes to facilitate transparency and support better decision making. Supervised a team of three (3) federal employees and provided technical performance guidance to a team of twelve (12) contractors. Specific Technologies/Languages: SharePoint, Oracle, MS Project, .NET, JAVA, Powershell, Data Centers, Web Specific Processes and Practices: IT Strategic Planning, IT Investment Management, Disaster Recovery, Agile/SCRUM, Waterfall, Prototyping, Security Planning, Project Management, Program Management, Budget Management, IT Stage Gates/Lifecycle, Training,and Helpdesk

Founder/Owner

• Feb 2007 - Sep 2012

Founded a small management consulting company to support small businesses in defining and implementing practical solutions to complex technology-business problems. My role was to provide direct experience in program/project management, service delivery modernization/transformation, and performance assessments. In addition, I conducted IT product analysis and selection; program/project quality assurance assessments; change management; IT governance (i.e., PMO) and service-oriented project lifecycle training. I provided direct support to Morehouse's implementation of Georgia HITEC - Meaningful Use provide outreach and education program.

Project Management Process Consultant: NASCO

• May 2008 - Nov 2008

Applied relevant Project and Program Management best practices to streamline and increase efficiencies of established Project Management Office (PMO), Portfolio Office, Service Delivery and Demand Management business units. Interfaced with and develop effective working relationships with senior level leadership. Led healthcare claims process service delivery and mainframe modernization design and implement process transformation and performance optimization initiative. Defined metrics that could efficiently measure performance before, during and after transformation utilizing KPIs and SLAs, Lean Six Sigma and Function Point analysis measurement

Project Management Consultant: CIO PARTNERS of ATLANTA

• Jul 2007 - Feb 2008

Sr. Project Manager for various bulk data conversion, content management, and enterprise project management solution projects. Also spearheaded establishing release management process based on quality control procedures and FIFO requirements. Led a large Bulk Provisioning (pricing realignment) data conversion and integration project as part of the PMO that consist defining conversion and data reconciliation strategies, planning, program specifications, configuration, testing, execution and validation. Lead the identification of Enterprise Project Management (EPM) and SharePoint solution and the development of approach documents for the definition of the necessary configuration data, workflow and business processes.

Project Management Consultant: Centers for Disease Control and Preventation

• Jan 2005 - Jul 2007

Conducted prospect identification, proposal estimating, task scoping, resource staff mapping, and budget planning for new and recompeting contracts. Provided direct hands-on senior project management support for a large-scale highly complicated and politically charged $16 million enterprise budget performance integration strategy and technical solutions umbrella program. Conducted prospect identification, proposal estimating, task scoping, resource staff mapping, and budget planning for new and recompeting contracts. Provided direct hands-on senior project management support for a large-scale highly complicated and politically charged $16 million enterprise budget performance integration strategy and technical solutions umbrella program.

Senior MMIS Process Analyst and Trainer

• Dec 2002 - Jan 2005

Translated CMMS Medicaid/Medicare Claims, Pharmacy POS, and IVR processing business requirements into technical specifications, defined and documented CMM Level 3 requirement standards, HIPPA, HL7, X12, use-case modeling, business process flows, application/web portal training and online help documentation for implementation of a HIPAA-compliant solution. Translated CMMS Medicaid/Medicare Claims, Pharmacy POS, and IVR processing business requirements into technical specifications, defined and documented CMM Level 3 requirement standards, HIPPA, HL7, X12, use-case modeling, business process flows, application/web portal training and online help documentation for implementation of a HIPAA-compliant solution.

Technology Consultant

• Oct 1999 - Nov 2002

LAN/WAN administrator and infrastructure consultant for mid-sized organizations configuring networks, computers, and peripherals. Conducted product evaluations, technology solution fit/gap analysis and capacity planning needs LAN/WAN administrator and infrastructure consultant for mid-sized organizations configuring networks, computers, and peripherals. Conducted product evaluations, technology solution fit/gap analysis and capacity planning needs